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2,665 Reviews of Bill Utter Ford - Service Center
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July 30, 2018
Oil change and tire rotation It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires. 40 up front 71 in back. More
by Dennis
July 25, 2018
Not bad I made an appointment for 10:00 am. I arrived at 9:45 am, and I was told that it would take 1 1/2 hours. They hadn’t even started on the vehicle until I made an appointment for 10:00 am. I arrived at 9:45 am, and I was told that it would take 1 1/2 hours. They hadn’t even started on the vehicle until over an hour later. So it was over 2 1/2 hours later when they finished with it. Very frustrating. More
by xcalbr44
Employees Worked With
Johnny Constancio
July 20, 2018
Over the top customer service I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, i I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, informative and do what they say. Even if I just call with questions or want to know about pricing or information they are kind and make time for me. They are a long standing family business in the community and their dedication and quality shows in all areas from vehicle selection, upgrading the property, capable staff, even at times having events. My only complaint would be to monitor the direction of their sprinkler system to keep it on the grass. More
by LAK789
Employees Worked With
Other Employees :
On site Enterprise rental employees(Alison and John)
July 18, 2018
Quick Service Eddie Church took care of my truck in 2 days which would of taken a week if I took it somewhere else , will definitely be going back to Bill Utter For Eddie Church took care of my truck in 2 days which would of taken a week if I took it somewhere else , will definitely be going back to Bill Utter Ford More
by Dirtslinger
Employees Worked With
July 15, 2018
Friendly service and kept me updated on the progress of the completed job. Eddie made I got ride to and from dealership to home also checking on recall for airbag from and kept me updated on the progress of the completed job. Eddie made I got ride to and from dealership to home also checking on recall for airbag from awhile back for the parts to complete. More
by Bobber55
Employees Worked With
July 14, 2018
Define appointment? First visit to this Ford Service Dept. Scheduled for “The Works” oil change. Got there 8 minuets prior to my appointment time this morning. At check First visit to this Ford Service Dept. Scheduled for “The Works” oil change. Got there 8 minuets prior to my appointment time this morning. At check in told me it would be an hour. I was there for 2 hours& 10 minuets. Would have gotten the other recommend work done today if it wasn’t for the fact that I spent the entire a.m. there already. Not sure why you can schedule an appointment when you are just placed in the same order without one. I will drive back to my old dealership 15 minuets further away from home in the future. Workmanship was fine. The time spent sitting is why I am only giving 2 stars. Staff working seemed like this was normal situation. My family has 4 Ford vehicles. Probably will not be back to this dealership service department. More
by SCC
Employees Worked With
Sharon
July 11, 2018
Another service call at Bill Utter Needed to replace battery under warranty. While there had an oil change as well. Got into the bay almost immediately. Technician and service rep kep Needed to replace battery under warranty. While there had an oil change as well. Got into the bay almost immediately. Technician and service rep kept me up to date. Everything done timely and no up-selling other services not needed, as done at some dealerships. Good experience with Johnny as the Service Rep. More
by HJL122
Employees Worked With
Johnny Constancio
July 04, 2018
Great customer service As soon as I arrived I was greeted and started my service request. The tech that greeted me was Trey. Then Eddie came over to assist. The tech that di As soon as I arrived I was greeted and started my service request. The tech that greeted me was Trey. Then Eddie came over to assist. The tech that did the work Was Lance. They all had great customer service skills and went great lengths to ensure my visit was A+. Getting outstanding service and ease of the transaction was great. 5 stars for all involved. Great job guys...keep it up. More
by Gb
July 03, 2018
Don Swift was great! Don Swift was Great! He knew what he was talking about. He got me in and out quicker than I expected. Waiting area is very nice and all of the staff Don Swift was Great! He knew what he was talking about. He got me in and out quicker than I expected. Waiting area is very nice and all of the staff was very nice. More
by Steve0821
Employees Worked With
Don Swift
June 26, 2018
State inspection Customer services was good friendly and courteous. Did not have to wait long. The gentleman that greeted was very polite & even offer us a bottle Customer services was good friendly and courteous. Did not have to wait long. The gentleman that greeted was very polite & even offer us a bottle water. I didn’t catch his name More
by Nanax5
Employees Worked With
Dillon Love
