Bill Utter Ford - Service Center

Not Pleased with Wait Time I apologize in advance for the long review, but your site says to be specific. I called ahead to confirm the information I saw online when making my I apologize in advance for the long review, but your site says to be specific. I called ahead to confirm the information I saw online when making my appointment. I needed to be located near work & drop my vehicle off for servicing & needed a courtesy ride back to my office 1 mile away. I was told yes, someone could take me back to my office when I dropped the vehicle off for the 10:30 AM appt. As soon as I checked in, I mentioned needing a ride to my Tech who pointed & said see someone over at the Check Out Desk. So I wandered over to the desk and there were 3 ladies sitting there and one man who looked like a manager perhaps. They were all talking to each other and trying to figure out how one girl should log in to a particular system. After 2-3 minutes, someone finally acknowledged my presence & apologized, but didn't ask if they could help me. After several more minutes of the man & 2 younger ladies discussing the one girl's log on issue, the other lady asked if she could help me. I moved back around to her side of the counter & she said the driver was out right now taking other people places & would be back soon. When I asked how long it might be, she said she didn't know but would call the driver. I took a seat to wait. After 5 minutes or so, I went back up and asked again, how long before the driver was back. She said he would be about 15 minutes from the time she called him. I'm thinking OMG, I'll be here nearly 30 minutes by then! So I go back to my seat and wait, text my boss and apologize for the delay. After 20 more minutes, I get up and approach the lady again but she is on the phone. I ask one of the other younger girls who says she has no idea. I go back up to the service desk to look for my tech to ask how long my truck will take to be done, but he's on the phone. Finally, he's available and checks to see where the truck is and it's sitting outside the bays still waiting to be started. I ask again about the courtesy shuttle and I am told to wait while he checks on it. While he's checking the driver returns and my tech says, he'll get him to take me first. Well, no one else was waiting for the shuttle so we left. I had been there an hour & 10 minutes! Needless to say, I did not ask for the "courtesy" shuttle to come back and get me when my truck was done 2 hours later. I called my niece and asked her to come by on her way home (20 minutes out of her way). So at 4:00 PM when she arrives I leave work early and go to pick up my truck. I had lost over 2 hours of productivity, which was completely unplanned and I had tried hard to avoid. I will never have my vehicle serviced at this location again. If you made it this far, you should also know that my husband said when he was looking to purchase my truck 10 months ago, he had spoken to the internet sales team after looking at the online inventory and had a terrible experience with them also. This is why my truck was purchased at the Grapevine Ford dealership and not at Bill Utter Ford. More

Great Danny Morris in Service and Rey Trevino in Sales are the greatest! This is my second car in two years with Bill Utter Ford so I'm a repeat customer. Danny Morris in Service and Rey Trevino in Sales are the greatest! This is my second car in two years with Bill Utter Ford so I'm a repeat customer. More

5 STAR PLUS FOR THIS GROUP Extremely disappointed with Stan Pack Ford Country service department over last several years, I called Bill Utter expecting the same runaround - Much Extremely disappointed with Stan Pack Ford Country service department over last several years, I called Bill Utter expecting the same runaround - Much to my surprise It was a full 180 turn around for me. Rob Capule treated me as an important person. He was respectful, precise, gracious and I am still in awe of how well my problems mattered and were handled extremely timely. Then John Mays with Enterprise was also extremely accommodating and my troubles were all taken away. Bill Utter should be most proud of his team - They are above par! Thank you so much. These guys have put my trust back in service. Super nice and went over and above to make my situation great! More

great service drop car off, they ask if I wanted to wait. I said no. later they call said my car was ready. they did a great job. drop car off, they ask if I wanted to wait. I said no. later they call said my car was ready. they did a great job. More

Always friendly and quick service completion. They keep me updated on status of my vehicle. They are good explaining what the vehicle needs and why. and quick service completion. They keep me updated on status of my vehicle. They are good explaining what the vehicle needs and why. More

Awesome Erin went above and beyond she was fabulous to deal with I highly recommend Denton bill utter Ford. Thank you have a great weekend!! Patty Stovall Erin went above and beyond she was fabulous to deal with I highly recommend Denton bill utter Ford. Thank you have a great weekend!! Patty Stovall More

Great prompt, efficient professional service Had oil change, The Works, and cabin air filter changed. Danny kept me up to date as to how long it would take. I waited for the work to be done. I Had oil change, The Works, and cabin air filter changed. Danny kept me up to date as to how long it would take. I waited for the work to be done. It's just a pleasant experience getting service work done with Danny. He always informs what possible situations might pop up and offers his professional advice, which I gladly heed. He's the best. Ray Peters More

NEEDED AN OIL CHANGE AND GOT IT Just needed an oil change and got what I needed without too much fuss. Thank you. I like the idea of getting a tire rotation and other critical point Just needed an oil change and got what I needed without too much fuss. Thank you. I like the idea of getting a tire rotation and other critical points checked at oil change intervals. It helps keep up my confidence when I use this vehicle for long trips. More

Bill Utter Service Dept. I took my F250 Diesel in to get the trans fluid changed. Landon was very informative and the work was done quickly, even though they had all working I took my F250 Diesel in to get the trans fluid changed. Landon was very informative and the work was done quickly, even though they had all working day to get it done. They even washed it for me. They gave me a list of items that will need addressing in the future and checked it for recalls. I was very happy with the service I received and will be going back in the future. More

Convenient, quick and complete The phone receptionist made scheduling convienent by accepting my request for a time I could arrive. Even though I arrived 30 minutes early to my serv The phone receptionist made scheduling convienent by accepting my request for a time I could arrive. Even though I arrived 30 minutes early to my service appointment, my car was taken quickly to begin maintenance. During and after the service appointment, I was kept updated on the progress and condition of my car. The check out clerk was pleasant and explained the charges completely. Great experience More