Bill Utter Ford - Service Center

Expedient, Knowledgeable, and Professional Although my original service was not performed here (which now I wish it was), Eddie and his team were open to look at my vehicle and quick to determi Although my original service was not performed here (which now I wish it was), Eddie and his team were open to look at my vehicle and quick to determine the issues I was experiencing. I will be back to this dealership for any service that will be needed for my vehicle, whether it be routine or unexpected maintenance. More

Professional staff and service Great quick lane service managers. Quality service and good pricing. Dillon set up my scheduled service and Johnny insured I was in and out in a ti Great quick lane service managers. Quality service and good pricing. Dillon set up my scheduled service and Johnny insured I was in and out in a timely fashion. More

Car battery Everytime I go up there, they take really great care of me! Always quick and helpful! I will always come back for their awesome service!!!! Everytime I go up there, they take really great care of me! Always quick and helpful! I will always come back for their awesome service!!!! More

Diesel service Service and communication was great. Only negative would be is my truck came in clean. When I left there were greasy hand prints on the hood, fender, Service and communication was great. Only negative would be is my truck came in clean. When I left there were greasy hand prints on the hood, fender, and grille. More

Oil change and tire rotation service visit Service area and waiting room was excellent. comfortable, great view of shop. notice the new car lifts in service area , very nice equipment. service Service area and waiting room was excellent. comfortable, great view of shop. notice the new car lifts in service area , very nice equipment. service completed in a short time frame. also service agent gave a review and status of vehicle after completion of work. More

Maintenance Greg Hall always has the shop guys do a thorough job every time I come in for maintenance. I think that’s the main reason my 2013 Escape is in perfect Greg Hall always has the shop guys do a thorough job every time I come in for maintenance. I think that’s the main reason my 2013 Escape is in perfect condition. More

Triage for Service Customers I did not want to indicate whether I would "recommend" the service center. The staff is friendly and helpful - but there needs to be the ability triag I did not want to indicate whether I would "recommend" the service center. The staff is friendly and helpful - but there needs to be the ability triage oil service customers. Waiting 3 hours for an oil service is tough. Luckily I had things I could work on while waiting - but given how busy the dealership is - it would be good for them to be able to "flex" for those super busy periods like weekends when it is most possible to take your vehicle in. I work week days and I would LIKE to keep taking my car to Udder for service, but given the time it takes, it may have to be re-thought. I know that the dealer LIKES to keep the service in house - it is a good source of revenue. But until the time impact is figured out - our family may have to take an alternate route with another Ford Dealer closer to our home - or to a 3rd party for oil changes. More

best service we have ever had from the wright up though the paying the bill all went sooth was called back and kept in the loop the hole time had exceptional visits from the wright up though the paying the bill all went sooth was called back and kept in the loop the hole time had exceptional visits More

All around great service From the first person I spoke with to the last the customer service was excellent. I took my car in on Friday and Mr. John Witt kept me updated every From the first person I spoke with to the last the customer service was excellent. I took my car in on Friday and Mr. John Witt kept me updated every step of the way until I picked my car up on Monday. They sent a courtesy car to pick me up and the driver was very nice. More

Vehicle Inspection For almost 10 years Bill Utter has been my "go-to" for vehicle service. They've always been perfect, so this is just a suggestion to improve a one-tim For almost 10 years Bill Utter has been my "go-to" for vehicle service. They've always been perfect, so this is just a suggestion to improve a one-time glitch. Took my Ford F-150 in last week for a vehicle inspection. Work done, but I left there without being provided a copy of the state vehicle inspection form included with my other paperwork, which I discovered later that day at the DMV when I went to renew my vehicle registration. Call BU and was told there printer was down and it would be forwarded to the state the next day and I would be able to renew on-line. I also was told I would receive a call confirming this had been done. 72 hours later, no phone call confirmation and l am still unable to renew online. Called BU again this morning and the situation is still unresolved. I would recommend that all vehicle inspection forms be printed and included with the receipt/paperwork; and that customer be informed if there is any issue on-site that will delay the online registration. More