Bill Utter Ford - Service Center

Overall inspection The overall inspection included changing oil & coolant; checking tires & transmission. All was completed very well. I will return to Bill Utter for fu The overall inspection included changing oil & coolant; checking tires & transmission. All was completed very well. I will return to Bill Utter for future service and sales because I know I will receive excellent service on our Ford vehicles and dependable service by all employees. More

Great Experience as Always We had another wonderful experience. The staff that greeted us when we pulled in was super friendly, the wait time wasn't long, they had a play area We had another wonderful experience. The staff that greeted us when we pulled in was super friendly, the wait time wasn't long, they had a play area for the boys while we waited, and one of the salesmen even got my 2 year old popcorn. Eddie takes very good care of us. More

Paint and body shop was less than desirable. Everything started out fine. When it was time to pick my truck up, I arrived only to find that the passenger fender molding was NOT repaired. They j Everything started out fine. When it was time to pick my truck up, I arrived only to find that the passenger fender molding was NOT repaired. They just painted over the damage. The damage to the door was not fixed either. It was said that it was a shadow that I was seeing. Lets be clear here, I know what a straight line looks like and it was NOT straight. So, instead of getting my truck back when it was suppose to be done, it was another 3 days. After picking up my truck, I discovered that there was a part (Part of the glove box-gears) laying in the passenger floor. So, now I have to go back to the dealership for them to fix or order the repair parts to fix. They were able to fix the glove box and after the extended time at the shop the body damage was repaired as well. Extremely poor quality assurance, very disappointing. I bought my truck here and had a great experience but I will NOT use the body shop for any other repairs in the future. More

servics Aug 30 I made an appointment for 10 30 am. I was told when I got there that they were running late. I was early so I wrongly thought I would get out on time. I made an appointment for 10 30 am. I was told when I got there that they were running late. I was early so I wrongly thought I would get out on time. Every one in the weighting room was serviced, and it filled up again. the ones I talked to were getting the same service I was, but the second group left too. I do not know why when you make an appointment that you are not service at that time. The man helped me did comp my service, but that will not help when I missed 2 other appointments that I had. I pass other dealers to get to you, so please start the work on time. Lewis Lowe More

Battery problem. I had a problem with a battery in a 2017 f250 that I had just purchased. They immediately made it right and took care of the problem in a very timely I had a problem with a battery in a 2017 f250 that I had just purchased. They immediately made it right and took care of the problem in a very timely manner while I waited. More

100000 mile maintenance All work was done well in a clean and relaxing environment. Two way communication with the service reps was considerate and productive in getting wha All work was done well in a clean and relaxing environment. Two way communication with the service reps was considerate and productive in getting what I needed for my auto. I felt that I was in control of the work being done and was never pressured into things that were not needed. In fact, my battery was 4 years old so I asked that it be checked. It tested OK but, I purchased a new one anyway of my own free will, not under any pressure to do so. More

Good service I got my regular maintenance work done this week. The staff was helpful and courteous. I enjoyed the new waiting area very much. The work was done in I got my regular maintenance work done this week. The staff was helpful and courteous. I enjoyed the new waiting area very much. The work was done in a timely manner. Keith Shelton More

Finally found what was wrong with my car and fixed it. I am always pleased with the courteous with which I am given when I am at Bill Utter Ford. Mr. John Witt has been a real help with the repair of my c I am always pleased with the courteous with which I am given when I am at Bill Utter Ford. Mr. John Witt has been a real help with the repair of my car. The problem was very hard for them to find, but he finally got it done! I appreciate that very much. Also appreciate the car I was furnished while they fixed by car. Thanks, Loretta Jeter More

Great service, Eddie Church does an excellent job The service department does a great job and is always courteous and takes pride in their workmanship. The new service department and glass viewing win The service department does a great job and is always courteous and takes pride in their workmanship. The new service department and glass viewing windows are interesting to watch the work going on on my vehicle. More

Oil change My appointment started on time. I was escorted into a large comfortable lounge to wait and offered coffee or water. Service was excellent and I highl My appointment started on time. I was escorted into a large comfortable lounge to wait and offered coffee or water. Service was excellent and I highly recommend Bill Utter Ford. More