Bill Utter Ford - Service Center

Recall repair Was very comfortable while waiting for the recall work to be done on my truck. Work was completed in a reasonable amount of time. I will be returning Was very comfortable while waiting for the recall work to be done on my truck. Work was completed in a reasonable amount of time. I will be returning for other work on my vehicle. More

Service was great as usual, except for one detail So far, I have had entirely positive experiences in regard to servicing my 2013 Ford Focus at Bill Utter Ford, and Danny Morris offered great customer So far, I have had entirely positive experiences in regard to servicing my 2013 Ford Focus at Bill Utter Ford, and Danny Morris offered great customer service, with which I was quite pleased. This time, I got a transmission module replaced (still under warranty), oil change, and a new battery. The only complaint I have is that I think I may have received a 26-point inspection instead of a 27-point inspection, because just a few days after having my car returned to me, my low tire pressure warning went off inside my car. I put air in my tires for free at a Quik Stop, so it wasn't a big deal, but I think that was supposed to happen while my car was at Bill Utter Ford. But hey, everybody slips up sometimes. I'm happy I haven't had any major problems with my car thus far, and I make sure to keep it well maintained. More

New car repair service.. Overall I am satisfied with the service department. Very disappointed that this was the second repair in less than a month on a new car. Overall I am satisfied with the service department. Very disappointed that this was the second repair in less than a month on a new car. More

Great Dealership! Never any problems This is the best dealership hands down. From buying my truck to getting the recalls taken care of in the service dept (in less than a day) - great exp This is the best dealership hands down. From buying my truck to getting the recalls taken care of in the service dept (in less than a day) - great experience! More

Best Service Center I come in regularly for oil changes and scheduled maintenance. Eddie Church is hands down the best guy to work with. He treats me with the utmost resp I come in regularly for oil changes and scheduled maintenance. Eddie Church is hands down the best guy to work with. He treats me with the utmost respect, keeps me informed on my vehicle's status and keeps me on the road without incident. I've been working with Eddie for years and will always continue to do so! Thanks, Eddie! More

AMAZING SERVICE Timely, precise, courteous and professional. Johnny did a great job at explaining everything that was going to be done. He provided a timeline in wh Timely, precise, courteous and professional. Johnny did a great job at explaining everything that was going to be done. He provided a timeline in which I could expect it to be done in, and it was right on the mark!!! I will DEFINTELY be back! More

Top Notch Service Team I love the service team at Bill Utter Ford, especially, Danny Morris. Danny takes the time to explain things to me, I trust him fully and I am confid I love the service team at Bill Utter Ford, especially, Danny Morris. Danny takes the time to explain things to me, I trust him fully and I am confident that if he says I need something then I do. I would not buy a car or take my car anywhere else but Bill Utter Ford! More

Service Eddie was awesome. Great time management, kept my visit on schedule. From the time I called to report the issue, to when I left that same day, I was p Eddie was awesome. Great time management, kept my visit on schedule. From the time I called to report the issue, to when I left that same day, I was pleasantly surprised by the service today! More

Easy service Had new tire and a state inspection performed. Handled most of the coordination online with Greg Hall. Great customer service and my vehicle was rea Had new tire and a state inspection performed. Handled most of the coordination online with Greg Hall. Great customer service and my vehicle was ready when promised. More

Very poor follow up on work. Took my 2018 truck in for basic maintenance and to fix an issue with my radio. Oil change and minor checks were performed but the radio and an inter Took my 2018 truck in for basic maintenance and to fix an issue with my radio. Oil change and minor checks were performed but the radio and an interior repair required parts. They said they would call when the parts came in. I called back 2x over 2 weeks checking status by leaving messages, with NO call back. Third call back asked for manager. Was immediately scheduled for radio repair (which also affected GPS). Once fixed I inquired about the interior repair. Again called 2x with no follow up. Called 3rd time and got someone else who had it scheduled the next day. During these discussions I was told the original maint ticket was closed after my first visit... so no record to follow up was there. Not sure why this led to no follow up to my calls from Johnny. At this point, I plan to go back to the Ford dealer I used to use and no longer do business with this one. So frustrating. More