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Bill Utter Ford - Service Center

Denton, TX

4.9
2,710 Reviews

2,710 Reviews of Bill Utter Ford - Service Center

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December 15, 2023

The manager was able to respond to my issue concerning a broken part on the front of my truck. The manager reviewed their stick on the part and found only 1 left. The service tech went to parts and pick u More

by Jimmiejoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lynn
Dec 15, 2023 -

Bill Utter Ford responded

Jimmie, it's great to know our team at Bill Utter Ford was able to resolve your issue efficiently. We appreciate the positive feedback and look forward to assisting you in the future!

December 14, 2023

Great customer service. They are great in working around our schedule and provide loaner cars and shuttle services. Very transparent about price and whether a repair is nec More

by rondos-tellers0h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 15, 2023 -

Bill Utter Ford responded

We're delighted to know you had a great experience with our team at Bill Utter Ford! We aim for transparency and convenience in all we do. Thanks for your positive feedback—it's much appreciated!

December 12, 2023

I have always used Bill Utter ford for servicing my car. They are always not only friendly but I know the work will be done well. More

by lcriegle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Dec 12, 2023 -

Bill Utter Ford responded

We're so glad to know you've had consistently positive experiences with our service team at Bill Utter Ford. Thanks for trusting us with your car's needs, and we look forward to seeing you next time!

December 09, 2023

Service was great. Advisor made sure items were in stock before my appointment and my truck was done and ready for pickup before originally stated. More

by paul.s.warren71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
Dec 11, 2023 -

Bill Utter Ford responded

We're glad to know that our team at Bill Utter Ford was able to provide you with efficient and effective service. Thank you for sharing your experience, we look forward to assisting you again in the future!

December 09, 2023

Communication was excellent while my truck was in their body shop. They were also able to accommodate a last minute service request. Highly recommend! More

by Katrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lynn
Dec 11, 2023 -

Bill Utter Ford responded

Katrina, we're glad to know our team at Bill Utter Ford was able to provide excellent communication and accommodate your last-minute service request. Thanks for the high recommendation!

December 07, 2023

Excellent service. Justin was helpful all the way and the cost was fair and timely. More

by Rsbarns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 07, 2023 -

Bill Utter Ford responded

Thanks a million, from the Bill Utter Ford Team! We are glad that Justin was helpful.

December 06, 2023

This is an honest dealership. They have a comfortable waiting room and they keep you informed on the progress of your car. I trust Bill Utter Ford with any repairs and maintenance More

by Suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaisin
Dec 06, 2023 -

Bill Utter Ford responded

Suzanne, we're delighted to know you trust us with your Ford Escape's maintenance and repairs. We aim for transparency and comfort at Bill Utter Ford. Thanks so much for the positive feedback!

December 05, 2023

Greg Hall walk me through all my options for the repair of my car. He was very patient and answered every question that I have. He's an asset to your team and my go to guy. I know there’s people behind the More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Bill Utter Ford responded

Randy, it's great to know that Greg was able to guide you through your repair options at Bill Utter Ford. We appreciate the shout-out and are glad your car is running like new again!

December 04, 2023

I appreciate the service, competency, ease of being serviced and friendliness of Bill Utter Ford. My service advisor today was Kason and he handled everything great from the moment I got there until th More

by janetabate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason
Dec 04, 2023 -

Bill Utter Ford responded

Janet, it's wonderful to know that Kason and the rest of our team at Bill Utter Ford provided you with great service. We appreciate your kind words and are here for you and any of your future needs!

December 04, 2023

Great service. Justin the service advisor was amazing. Car was washed but not good enough. More

by nirnayreddy16794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 04, 2023 -

Bill Utter Ford responded

While we're glad to hear Justin provided you with an amazing service experience, it's disappointing to learn that our car wash service didn't meet your expectations. Rest assured that we'll be sharing your feedback with the team to improve our work going forward. We appreciate your business and hope to see you again at Bill Utter Ford!

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