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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews
Call Service Center (800) 611-4415

2,723 Reviews of Bill Utter Ford - Service Center

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January 16, 2024

Excellent communication from my Service advisor, through photos and texts. Work done in a timely manner More

by Rickhilliard7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob McCord
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Jan 16, 2024 -

Bill Utter Ford responded

Rick, we're glad to know that our communication and timely service met your expectations at Bill Utter Ford. Thanks for the positive feedback!

January 11, 2024

Pros: Competent staff and clean facility. Cons: long waits for service appointments. E.g. more than 2 weeks for an oil change. More

by MM9995
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Bill Utter Ford responded

We appreciate your feedback! It's great to know our team and facility met your expectations at Bill Utter Ford. We're always working on improving our service appointment times, so we hope you'll notice a positive change in the future!

January 06, 2024

Vehicle services with quality, reported filter issues and replaced them with new ones. Thank you More

by Uday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Bill Utter Ford responded

Thanks for the kudos! At Bill Utter Ford, we pride ourselves on our top-notch service and attentive care for our customers and their vehicles. We appreciate your business and look forward to working with you again in the future!

December 31, 2023

my service was amazing, there is an excellent team of staff at the bill utter ford location! More

by jazmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kason in the service department
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Jan 02, 2024 -

Bill Utter Ford responded

Jazmine, we're delighted we could deliver an excellent experience! - Bill Utter Ford Team

December 31, 2023

Comfortable waiting room, good communication with service advisor while vehicle is serviced, finished in quoted time. Also a car wash, too! More

by iblecox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle White
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Jan 02, 2024 -

Bill Utter Ford responded

We're glad to know you had a comfortable wait and good communication with our service advisor at Bill Utter Ford. We always aim for efficient service - including the car wash! Thanks for your feedback.

December 29, 2023

Very pleased. .Great Service. Danny really made it a very good experience. I felt like I was in great hands More

by Jonlanier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Bill Utter Ford responded

Jonlanier, we're delighted to know that Danny provided you with great service at Bill Utter Ford. We thank you for sharing your positive experience with us and hope to see you again in the future!

Jan 03, 2024 -

Jonlanier responded

I really felt at home and calm about service to our car . Danny and his team did a wonderful job . Thanks

December 29, 2023

Our service and Advisor Joey was Excellent I come to Bill Utter for all of our service. More

by Dubberleyvb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Dersurne
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Jan 02, 2024 -

Bill Utter Ford responded

We're happy to hear Joey and our team have consistently provided you with excellent service! We appreciate your trust in Bill Utter Ford and look forward to working with you again in the future. Safe travels!

December 28, 2023

Totally outstanding customer service given me by everyone from beginning to ending. I can’t say enough about my wonderful experience with dealer Utter Ford. Thanks to everyone!! More

by Don D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian and Steve in service and shuttle departments.
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Dec 28, 2023 -

Bill Utter Ford responded

Don, we're delighted to know you had an outstanding experience with us at Bill Utter Ford. Your kind words mean a lot! Thank you for choosing us and sharing your review.

December 28, 2023

The collision team, Bob especially, was amazing throughout this process. Excellent communication and follow-up! More

by sharonsmith9593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lynn
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Dec 28, 2023 -

Bill Utter Ford responded

Sharon, we're delighted to know that Bob and our collision team at Bill Utter Ford provided excellent service throughout your experience. Thanks for the positive feedback!

December 23, 2023

Got me in and out fast. Great service and went over everything perfectly. Thank you for the great experience. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Mccord
Report | Print
Dec 26, 2023 -

Bill Utter Ford responded

David, we're glad to know you had a great experience at Bill Utter Ford! We aim for efficient and thorough service. Thanks for the feedback!

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