Bill Utter Ford - Service Center

Dissatisfied If it is this difficult to get something small and not major to be repaired or even covered by the extended warranty that I purchased, bud how hard or If it is this difficult to get something small and not major to be repaired or even covered by the extended warranty that I purchased, bud how hard or difficult will it be to get something major repaired or replaced the service guys were not the issue it was the lack of resolution to my truck, it took 5 trips and 4 replacement APIM units and an amp and nothing seemed to fix it so they said it was because of the aftermarket speakers in the ft doors that is the issue and as I explained to the Customer Service person Shelly I had already swapped the front speakers wit the back ones and the trouble did not follow. which means that the there is nothing wrong with the front or rear speakers because the front pair when moved to the back, worked and as you would suspect when the back were moved to the front they in turn did not, So it is an issue with the equipment that Ford stocked in the truck but since the speakers were replaced due to the front ones not working (that's right the OE speakers in the front did not work so I had them replaced with an aftermarket) they worked for about 3 months and they stopped working right after the original APIM quit working and rebooted itself twice. I have always been a Ford man for like 35years, but now I don't know if I will eve buy a newer vehicle again...cannot get them worked on and always seems to be the consumers fault and the crazy thing is I paid a big sticker to be treated like this...not again, FORD will have to do something profound to win my business back. More

Great service. Great people in the service center. Always polite and easy to deal with. They didn't have a loaner available due to large volume while dealing with a Great people in the service center. Always polite and easy to deal with. They didn't have a loaner available due to large volume while dealing with a minor recall, so since I was waiting at the dealership for them to finish, they expedited my repair to minimize the time I spent waiting. Much appreciated! More

Service Rep Greg Hall is your guy if you want great service! He really knows his stuff! He explained everything to us and gave us estimate before any work was d Greg Hall is your guy if you want great service! He really knows his stuff! He explained everything to us and gave us estimate before any work was done. Thank you Greg! The actual person who put the battery in didn't appear to be very confident in the job he was doing and we watched him just visiting in between with another technician. There were only four cars being serviced at the time we were there. He also forgot to check fluid levels as we requested so we had to go out after he parked our car to remind him. Being thorough is something we look for in places that service our vehicles. More

Excellent service Recent service required on my F150. Got an appointment that matched my schedule and I couldn't be happier. Service tech explained what I needed and I Recent service required on my F150. Got an appointment that matched my schedule and I couldn't be happier. Service tech explained what I needed and I got it fixed and on with my errands. Excellent service. Highly recommend you use this dealer. More

service The service advisor, Danny took time to explain the problem with my vehicle.He also showed me the old worn parts and new parts to fix my car. I als The service advisor, Danny took time to explain the problem with my vehicle.He also showed me the old worn parts and new parts to fix my car. I also appreciated the shuttle service provided. More

Service Review Excellent service from Eddie as always!! It is always an easy process, make an appointment and be clear with what is needed. He always gets the work Excellent service from Eddie as always!! It is always an easy process, make an appointment and be clear with what is needed. He always gets the work done in the time he sets my expectations for. More

Reliable Service Appointmeny was set and they were ready for me when I arrived. Clean/bright waiting area. Danny kept me updated. All problems were resolved, Very Appointmeny was set and they were ready for me when I arrived. Clean/bright waiting area. Danny kept me updated. All problems were resolved, Very pleased overall! More

Service After bad service for several years at a fird dealer in Lewisville, I decided to try Bill Utter for servicing my expedition. Had a bad battery and wan After bad service for several years at a fird dealer in Lewisville, I decided to try Bill Utter for servicing my expedition. Had a bad battery and wanted an oil change. Made an appoint on line and took it in. I waited for the service and they had it all completed in less than an hour. Waiting area great. The best dealer I’ve been to in a long time. More

Great Service, Timely response, friendly team Took my truck in for a warranty recall & vehicle inspection. The team at Bill Utter handled my claim flawlessly. From scheduling my appointment, to h Took my truck in for a warranty recall & vehicle inspection. The team at Bill Utter handled my claim flawlessly. From scheduling my appointment, to handling the repairs in a timely manner, this team performs outstanding work. I would recommend them. More

Great Service Great experience, helpful staff and willing to get the job done. Will continue to bring in my vehicles to Bill Utter Ford for my families needs. Great experience, helpful staff and willing to get the job done. Will continue to bring in my vehicles to Bill Utter Ford for my families needs. More