Bill Utter Ford - Service Center

Recall on Escape Don was courteous and accommodating. I was scheduled in on short notice and service was faster than expected. I plan to use this place in the future. Don was courteous and accommodating. I was scheduled in on short notice and service was faster than expected. I plan to use this place in the future. More

Recall on F150 Eddie was professional and got me scheduled for the next morning after I called and the repairs were done just when he said they would be. Eddie was professional and got me scheduled for the next morning after I called and the repairs were done just when he said they would be. More

Erin is very helpful. The vehicle had an issue w/ the leaf springs since low mileage. I brought in for service a couple months ago and it was fixed by replacing a couple o The vehicle had an issue w/ the leaf springs since low mileage. I brought in for service a couple months ago and it was fixed by replacing a couple of pieces and greasing. It resurfaced and I expressed the need to identify the problem and replace a part so this doesn't continue. Erin was very helpful in the process and received approval to replace the part. More

Like the dealership but 6 visits still no resolution! We have pictures and proof of latch problem but...service can’t replicate it. So taking car back tomorrow with hope 6 visits still no resolution! We have pictures and proof of latch problem but...service can’t replicate it. So taking car back tomorrow with hope More

A computer chip can make a mess of your monday morning! I took my 2016 Explorer in with no radio. They took it in and found the problem and I was able to pick up my SUV that afternoon. Really nice service I took my 2016 Explorer in with no radio. They took it in and found the problem and I was able to pick up my SUV that afternoon. Really nice service people. More

Oil Change - October/2018 I took my Ford F1 50 in to have the oil changed last Friday. The service technician suggested that I do a coolant flush which I also authorized. On S I took my Ford F1 50 in to have the oil changed last Friday. The service technician suggested that I do a coolant flush which I also authorized. On Sunday having driven probably less than 100 miles, and indicator came on my truck stating that I needed to have an oil change I suspect the technician forgot to reset the oil mechanism. I also sent a text message to the service department, but have not received a reply. More

Great service staff!! I was told that it could take two hours for what my vehicle was in for and the amount of vehicles that were checked in ahead of mine. It was finished I was told that it could take two hours for what my vehicle was in for and the amount of vehicles that were checked in ahead of mine. It was finished in just over an hour. Completely satisfied that the staff was considerate of my time. Thank you service department!!! More

Erin was amazing! When I learned Johnny was no longer with Bill Utter Ford, I was concerned. Johnny always held my best interest at heart. My experience with Erin put a When I learned Johnny was no longer with Bill Utter Ford, I was concerned. Johnny always held my best interest at heart. My experience with Erin put all my concerns to rest! Her temperment, attitude, and professional approach was only exceeded by her helpfulness. She is an asset to Bill Utter Ford and from now on I will request her by name. Great job Erin!!! More

Great My service was very quick and efficient. The staff was nothing short of friendly and honorable. I have no complaints. I'm really grateful for the serv My service was very quick and efficient. The staff was nothing short of friendly and honorable. I have no complaints. I'm really grateful for the service! More

Very Good and Friendly Service I came in on a very rainy Saturday morning, for an unscheduled visit, because my battery was giving me trouble. Much to my surprise, I was taken in p I came in on a very rainy Saturday morning, for an unscheduled visit, because my battery was giving me trouble. Much to my surprise, I was taken in promptly, just like I had an appointment and taken care of well. Even better, my replacement battery was covered by my warranty so it did not cost me anything out of pocket. Very surprised and very pleased with this experience. More