Bill Utter Ford - Service Center

efficent service I had a pleasant experience as I was having my oil changed, They did an inspection of tires, brakes,the battery, and checked all the fluids. I waited I had a pleasant experience as I was having my oil changed, They did an inspection of tires, brakes,the battery, and checked all the fluids. I waited in the waiting room which has a TV, magazines and refreshment center.Very nice employees in the check in center and check out and fiance department.. More

excelent and courteous the people at Bill Utter dealership are friendly knowledgeable and courteous .I brought my truck for inspection Dillon was the technician he did great the people at Bill Utter dealership are friendly knowledgeable and courteous .I brought my truck for inspection Dillon was the technician he did great job in timely manner he was great . More

Broken bracket in window assembly Although I find the cost of the window high, it does not take away from the excellent service Danny provided. Work was done in a timely manner Although I find the cost of the window high, it does not take away from the excellent service Danny provided. Work was done in a timely manner More

Easy Oil Change We went in the “The Works” oil change and tire rotation. Good value for the price charged. Service was good and they made sure we were 100% satisfied We went in the “The Works” oil change and tire rotation. Good value for the price charged. Service was good and they made sure we were 100% satisfied with our experience. This is the dealer we will use for all of our Ford service needs. More

Always 5 star! Been going here for years with our two old Grand Marquis cars that we plan to keep forever. Superlative service, friendliness and knowledge (willing Been going here for years with our two old Grand Marquis cars that we plan to keep forever. Superlative service, friendliness and knowledge (willing to answer any and all concerns) so I'm their customer for life. More

Primarily Great! My vehicle (Ford Explorer Platinum) was in for its first oil change. While there I requested a full detail. The quality of the workmanship in terms o My vehicle (Ford Explorer Platinum) was in for its first oil change. While there I requested a full detail. The quality of the workmanship in terms of the old change would be very difficult to quantify. The service manager, Erin Bostick, is always at the top of her game. She had my car waiting in the parking are adjacent to the service center when I arrived. She walked me to the cashier to verify everything was in order. The cashier was equally proficient and professional. Where there was a falling down in service, was the full detail. The car was still wet (ie. not dried off) and the interior was not up to par in terms of cleaning or application of the 'cleaner/conditioner' to the interior of my vehicle. It also looked as if someone wore dirty shoes inside my vehicle, leaving distinct dirt smudges on the driver side floor mat. More

Excellent Customer Service This was my first time to have my 2018 F150 serviced. I was promptly met in the service area. I had a few questions about the recalls involved and w This was my first time to have my 2018 F150 serviced. I was promptly met in the service area. I had a few questions about the recalls involved and what exactly would be done for the day. All of my questions were thoroughly answered. More

Failed to provide service requested A couple of days before my visit to the your dealership I called and set an appointment. I spoke to the service department concerned over the wear o A couple of days before my visit to the your dealership I called and set an appointment. I spoke to the service department concerned over the wear on my F-250 truck tires. At the time I was just over 27,000 miles on the original set of Continental tires. I discussed having the tires looked at and the need for new tires. The service writer took my information, informed me that he would have the Michelin tires I was considering available and would check on what could be done for adjusting the price for the tires I had not received the Ford listed minimum of 36,000 miles on. We also scheduled an oil change for the same appointment. I arrived 10 minutes ahead of my 8 am appointment and checked in. I was informed that he did not have the tires we discussed, he did not have any information on what type of adjustment could be done or if it could be done. He then told me that he was working on it. Net result......At the end of 3 hours I had my oil changed, was told that my front tires that had tread in the middle but were bald on the edges were 'good'. I even received the typical analysis sheet where everything is checked over during service. I let him know that this was not acceptable and that while turning on wet pavement, which we have had a great deal of lately, the truck would slip. His response was that that the tires appeared to have been under inflated to create that where and that the alignment must be off. Please note that the last approximate 18,000 miles of this truck your dealership has done the tire rotations and the alignment. At no time was I told the current tires were bad during rotations or when alignment was done. My last discussion with my service writer concluded with two surprising items, 1) Continental would require the tires to be sent to them for review so I would first have to pay full price for new tires so that this could happen. My service writer quickly added that with the look of the wear Continental would most likely do nothing. 2) I should probably go to Discount tires and see what they say about the current set of tires. I have not gone to NTB and purchased the four Michelin tires I was needing. Final cost to me was just under $1600 for 4 tires, road hazard and 5 year alignment warranty. My wife's 2008 Taurus was bought at your dealership over 10 years ago. With the exception of during the I-35 construction your service department has been our first stop for service. Very disappointed..... More

How my expectations were met I have had issues in the past with the service department but my salesman turned me over to another service guy (Eddie Church) and he knocked it out o I have had issues in the past with the service department but my salesman turned me over to another service guy (Eddie Church) and he knocked it out of the park, I do have high expectations because I am in the sales and service industry myself so I do expect more so to speak, if anybody asks me I will send them directly to Mr. Church More

Solid service and respectful The crew at Bill Utter Ford are thorough, considerate, and respectful. They always take care of me and my car. I would recommend bringing your car or The crew at Bill Utter Ford are thorough, considerate, and respectful. They always take care of me and my car. I would recommend bringing your car or truck to Bill Utter Ford for any service needs. More