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Bill Utter Ford - Service Center

Denton, TX

4.9
2,667 Reviews
Call Service Center (800) 611-4415

2,667 Reviews of Bill Utter Ford - Service Center

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October 19, 2023

Eddie and Christian in the service department did a great job! Christian kept me informed while I waited for my vehicle. More

by wdiez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
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Oct 19, 2023 -

Bill Utter Ford responded

We're glad to know that our service department team at Bill Utter Ford, especially Eddie, and Christian, provided you with a great experience! Thanks for the feedback. We'll be here if you need anything in the future!

October 19, 2023

My advisor was very courteous and advised me on what work I should have done, I’ll be returning today to get some work done. More

by carlasuescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob McCord
Report | Print
Oct 19, 2023 -

Bill Utter Ford responded

Carla, we're glad to know that our advisor at Bill Utter Ford was able to guide you effectively. We look forward to seeing you again for your vehicle's needs!

October 12, 2023

Went out of their way to accomodate me and my time locally as I live 160 miles away! More

by Vern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Oct 12, 2023 -

Bill Utter Ford responded

Vern, your kind review warms our hearts! Thank you from the Bill Utter Ford Team.

October 06, 2023

I took my car as a walk-in for an oil change. They found a nail in my tire and fixed it and kept me updated until it was done. More

by ryeatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Salinas
Report | Print
Oct 09, 2023 -

Bill Utter Ford responded

It's great to know our team at Bill Utter Ford was able to assist with your oil change and unexpected tire repair. We appreciate you choosing us for your service needs!

October 05, 2023

Great customer service, at fair prices. My service advisor was very attentive and professional. He went out of his way to be sure I was satisfied with the work. More

by Bgraff18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin salinas
Report | Print
Oct 05, 2023 -

Bill Utter Ford responded

We're delighted to know that you had a great experience with our team at Bill Utter Ford. We always aim for customer satisfaction and it's wonderful to see we hit the mark! Thanks for sharing your review!

October 04, 2023

Fast Service. Accurate and knowledgeable people. Thorough in testing and following up on repairs. Flexible on hours also. More

by nagisan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : justin
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Oct 04, 2023 -

Bill Utter Ford responded

We're glad to know you found our service at Bill Utter Ford fast and thorough. We strive for accuracy and flexibility in all that we do! Thanks for the feedback!

September 30, 2023

Christian worked hard to keep me informed about what was going on with my repair. More

by wvanclose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Oct 02, 2023 -

Bill Utter Ford responded

Thank you for leaving Bill Utter Ford a five-star review! We are thrilled to read that Christian delivered excellent service and kept you updated throughout the repair process. Safe travels!

September 29, 2023

I am disabled and as usual bill utter Ford made getting my truck serviced very easy. Excellent customer service. More

by racetruckrick
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Desurn, Christina Flook, Sharon Moreno, Alex Celis, Tony King
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Sep 29, 2023 -

racetruckrick responded

You guys are awesome

Oct 02, 2023 -

Bill Utter Ford responded

We're glad to know that our team at Bill Utter Ford was able to make your truck service experience easy and convenient! We always aim for excellent customer service, so it's great to hear we hit the mark. Safe travels!

September 27, 2023

The young man in the Quick Lane was very through. I believe his name was Cameron. More

by kristipete58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Smith 5 stars
Report | Print
Sep 27, 2023 -

Bill Utter Ford responded

We are delighted to receive this kind review and shoutout to our team! Thank you for your feedback!

September 26, 2023

We were happy to be able to get the issues (warranty) and oil change taken care of while we were out of town. More

by harryowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Report | Print
Sep 27, 2023 -

Bill Utter Ford responded

Harry, we're glad to know that our team at Bill Utter Ford was able to assist you with your warranty issues and oil change while you were out of town. Thanks for the review!

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