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2,670 Reviews of Bill Utter Ford - Service Center
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December 24, 2018
Great service. As always the service department is fast, efficient, friendly, and always very competent. I would highly recommend Bill Utter Ford to all my friends As always the service department is fast, efficient, friendly, and always very competent. I would highly recommend Bill Utter Ford to all my friends and family. More
by landesgary
Verified Customer
December 21, 2018
Prompt, Quick Service Awesome service!! Recently took vehicle for state inspection., was in and out within half hour!! Utter family takes great care of my vehicle, always f Awesome service!! Recently took vehicle for state inspection., was in and out within half hour!! Utter family takes great care of my vehicle, always friendly and helpful staff. I would not purchase or service my vehicles anywhere else!! Thanks Bill Utter!! More
by JOJONAME
Employees Worked With
Other Employees :
Denise Wolfe, Jeffrey Rigsby
December 21, 2018
EXCELLENT SERVICE I'm at 40000 miles on my F-150 and this past week was my 4th service in just over ten months. I work with Danny in service and he is the epitome of p I'm at 40000 miles on my F-150 and this past week was my 4th service in just over ten months. I work with Danny in service and he is the epitome of professionalism! I showed up on time and I was in and out in less than 30 minutes. Job well done! John O More
by JCOrchard
December 20, 2018
Fix overheating problem. Repair work good so far, but only one day old. Car driven only about 50 miles. Don’t expect any ptpblems. Repair work looks good. Will have a better r Repair work good so far, but only one day old. Car driven only about 50 miles. Don’t expect any ptpblems. Repair work looks good. Will have a better report in two weeks or do. More
by EDFLETCHER36
Employees Worked With
Erin Bostick
December 20, 2018
Faith restored Have had my truck here several times for service. Recently had my truck in to have my starter replaced and it wasn’t the greatest experience of my lif Have had my truck here several times for service. Recently had my truck in to have my starter replaced and it wasn’t the greatest experience of my life. I will give a great deal of credit to the owner . Once he found out he quickly reached out and remedied everything. The owner of this company proved to me he truly cares about his customers and I would recommend them to anyone. More
by Jake31
Employees Worked With
December 19, 2018
Always do a great job. Greg is very knowledgeable and friendly. Always keeps us updated and gets the job done quickly and efficiently. Waiting room is clean and always has Greg is very knowledgeable and friendly. Always keeps us updated and gets the job done quickly and efficiently. Waiting room is clean and always has coffee and water. Simply a good experience. More
by landesgary
December 17, 2018
Quick, straight forward, and clear! Worked with Danny who was straight forward, clear about what would happen and professional. They had 2 recalls do, battery & state inspection and it w Worked with Danny who was straight forward, clear about what would happen and professional. They had 2 recalls do, battery & state inspection and it was done in 2 hours even after I said I could come in a day or two for the car. Appreciate it all! More
by ToddRGriffith
Employees Worked With
December 17, 2018
This experience was good . First time Don was my adviser and he kept me informed although it took over a week for techs to figure out the issue. Previous experience were very . First time Don was my adviser and he kept me informed although it took over a week for techs to figure out the issue. Previous experience were very bad, so would not recommend, but I have the extended warranty so feel locked in. As long as I receive service as Don provided. I am very unhappy with the finance gentlemen who sold me the extended warranty. It was my fault for not reading every word. But 3 times he assured me this was a Bill Utter Warranty not something through an insurance company. That it would cover everything that the factory warranty covered throughout the warranty period plus some. Should have known better, but because I have bought every car from Dole Chaffin in the past decades(note we are not related) I placed blind faith in the finance guy that sold me on this. I am very disappointed in his misrepresentation. But I understand a verbal conversation is he said he said and so live and learn. None the less I will not trust a Bill Utter employee again. More
by CHAFFINT
Employees Worked With
Other Employees :
I do not remember the finance employee at the time., Don Swift
December 15, 2018
Slow Diagnostic Took a long time to find a bad wheel bearing. Ended up paying for a rental car for three days. Communication was a little slow. Took a long time to find a bad wheel bearing. Ended up paying for a rental car for three days. Communication was a little slow. More
by Meddicc
Employees Worked With
Erin Bostick
December 14, 2018
Rough start but all worked out Brought in my f150 for preventive maintenance service plugs,coils,wires,filters and things of that nature. That evening my wife went to pick up the tr Brought in my f150 for preventive maintenance service plugs,coils,wires,filters and things of that nature. That evening my wife went to pick up the truck it ran rough and the engine light was on. more than a little upset I went back to the dealer the next day,luckily it must have been something not too serious, they got it fixed in a few hours. More
by MCNEILMICCO
Employees Worked With
