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Bill Utter Ford - Service Center

Denton, TX

4.9
2,710 Reviews
Call Service Center (800) 611-4415

2,710 Reviews of Bill Utter Ford - Service Center

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January 24, 2024

Danny Morris is the best! I recommend Bill Utter Ford to numerous people. They are a great dealer all around. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Bill Utter Ford responded

John, we're delighted to know that you had a great experience with Danny at Bill Utter Ford. Thanks for recommending us and spreading the word!

January 23, 2024

The service was very courteous and quick! I will recommend Bill Utter Ford to Friends More

by Rison1865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
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Jan 23, 2024 -

Bill Utter Ford responded

Thanks for the kudos! We appreciate the recommendation and hope to see you again for another efficient service at Bill Utter Ford!

January 23, 2024

My dealings with Bill Utter Ford have always been exceptionally great. This time my wife and I worked with Bob and the body shop team and our Explorer looks and drives like it’s brand new. They ke More

by 1Discman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lynn
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Jan 23, 2024 -

Bill Utter Ford responded

We're so glad to know that you had a great experience with Bob and our body shop team at Bill Utter Ford. It's wonderful to see your Explorer back in tip-top shape! Thanks for recommending us, we appreciate it greatly!

January 21, 2024

Well run, fair pricing, service department offers customer transportation while your vehicle is being serviced. Polite techs that communicate with you via text. More

by Trb.buchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
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Jan 22, 2024 -

Bill Utter Ford responded

We're glad to know you had a positive experience with our service department at Bill Utter Ford. We strive for fair pricing and efficient communication, so it's great to see that reflected in your visit. Thanks for the review!

January 20, 2024

I carried another dealers issue in to Bill Utter service and they performed flawlessly. They worked through the problem and corrected the issue. More

by hob8393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
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Jan 22, 2024 -

Bill Utter Ford responded

We're glad to know our service team at Bill Utter Ford was able to resolve the issue for you. Thanks for trusting us with your vehicle, and we appreciate your positive feedback!

January 18, 2024

I’ve been to Bill Utter for a few times over the past few years and they’re always really quick and friendly! More

by cwroederer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Jan 18, 2024 -

Bill Utter Ford responded

We're glad to know you've had consistently positive experiences at Bill Utter Ford! We always aim for quick and friendly service. Thanks for the review!

January 17, 2024

Cameron did an excellent job. I'm amazed of how he help me and the whole team was very welcoming and great. More

by jeje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron on service and Larry on parts. Excellent representative
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Jan 17, 2024 -

Bill Utter Ford responded

We're delighted to know that Cameron and the team at Bill Utter Ford were able to provide you with an excellent experience. Thanks for sharing your review!

January 16, 2024

Excellent communication from my Service advisor, through photos and texts. Work done in a timely manner More

by Rickhilliard7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob McCord
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Jan 16, 2024 -

Bill Utter Ford responded

Rick, we're glad to know that our communication and timely service met your expectations at Bill Utter Ford. Thanks for the positive feedback!

January 11, 2024

Pros: Competent staff and clean facility. Cons: long waits for service appointments. E.g. more than 2 weeks for an oil change. More

by MM9995
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Bill Utter Ford responded

We appreciate your feedback! It's great to know our team and facility met your expectations at Bill Utter Ford. We're always working on improving our service appointment times, so we hope you'll notice a positive change in the future!

January 06, 2024

Vehicle services with quality, reported filter issues and replaced them with new ones. Thank you More

by Uday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Bill Utter Ford responded

Thanks for the kudos! At Bill Utter Ford, we pride ourselves on our top-notch service and attentive care for our customers and their vehicles. We appreciate your business and look forward to working with you again in the future!

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