Bill Utter Ford - Service Center

Not too good this time It took about 20-30 minutes for someone to help me when I arrived even though you were not busy. This was very unusual, never had this problem Not su It took about 20-30 minutes for someone to help me when I arrived even though you were not busy. This was very unusual, never had this problem Not sure why??? I was then told I could wait for the car since the inspection sticker would only take 20-30 minutes. I had offered to leave the car and come back but was told it would not take long. I arrived at about 930 and left at 1230 (~ 3 hours!!!) More

Oil Change and State Inspection Set up an appointment to bring in my car for an oil change and state inspection. As always this was a quick and easy process. I always feel welcome Set up an appointment to bring in my car for an oil change and state inspection. As always this was a quick and easy process. I always feel welcome and well taken care of by the entire service team. Erin is my go to person and she treats me like family. Can't say this about a lot of places but I actually enjoy bringing in my car(s) for service at Bill Utter Ford More

Body shop selling a service they can’t perform - resolved Update- Colby W, collision manager, contacted me after posting the review and asked for me to bring my car back in to correct the bad PDR. They were a Update- Colby W, collision manager, contacted me after posting the review and asked for me to bring my car back in to correct the bad PDR. They were able to properly fix the damage at no charge. I am very satisfied with the results. When I picked up the car, learned there was a change in management. I hope this resolves the issues in the dept. fingers crossed. Original- I had a small amount of damage to a front fender. I needed to bring the car in for an oil change and asked if the body shop could give an estimate for paintless dent repair. I received a call stating they could get it 95-99% fixed for $250. The following day I get a call saying they can’t work on it any more and they will only charge cost because they feel bad because they didn’t hit >95% resolved. Upon picking up my car I had my first chance to see the work. It appears they let someone with absolutely no idea of how to pdr work on my car. Not only did they not repair the damage they actually managed to make it WORSE! You can see how they used the wrong tools, worked too fast, and made mistakes causing damage to a different body panel. This doesn’t include all of the other challenges with the body shop team. Being told they never worked on my car, they have no record of my car, and a lack of communication with service team. This is unacceptable behavior by a dealer and their vendor. More

Quick, professional care The waiting room needs to have more "things to do"...how about additional info on Ford products...like brochures, magazines, merchandise to look at an The waiting room needs to have more "things to do"...how about additional info on Ford products...like brochures, magazines, merchandise to look at and possibly buy. Walked through the sales floor and not one person greeted or acknowledged me. More

Fantastic Great group of people!! The experience was very timely and organized. Friendly staff, fantastic facility- warm and inviting! As usual, a bill utter Fo Great group of people!! The experience was very timely and organized. Friendly staff, fantastic facility- warm and inviting! As usual, a bill utter Ford customer for life! More

Superb Danny Morris is exteremy competent and the ultimate service advisor. Knows what the problem is and explains the fix and cost without any misunderstan Danny Morris is exteremy competent and the ultimate service advisor. Knows what the problem is and explains the fix and cost without any misunderstanding or confusion. More

"The Emergency Parking Brake Failure- Service Now" Light Well, after driving around on some muddy roads the week before and having Prestige Car Wash of Denton charge me $5 per wheel well to clean up, two day Well, after driving around on some muddy roads the week before and having Prestige Car Wash of Denton charge me $5 per wheel well to clean up, two days before, the above message appeared on my truck's message screen. I called the dealer, got a service rep, and asked if it was ok to drive the 4 miles from my then location to the dealer. They said it was ok and I did. They kept the vehicle for about 24 hours, found nothing, reprogrammed the alarm settings and $95 later released my hostage truck. It is only one day after all this and nothing else has happened. And the dealer driver, Ripley, helps ameliorate the experience by regaling his passengers with many interesting tales of far away places. More

module replacement Initial experience was frustrating as I seemed to have gotten lost in service department turnovers with no communication. Hats off to Eddie who took t Initial experience was frustrating as I seemed to have gotten lost in service department turnovers with no communication. Hats off to Eddie who took the reins and got the matter taken care of. Eddie was professional, friendly and determined to take care of the issues. Note Eddie is not listed on your website. More

Good customer service Erin was really helpful and friendly. They always go above and beyond to help their customer. Thank you bill utter ford for always delivering great c Erin was really helpful and friendly. They always go above and beyond to help their customer. Thank you bill utter ford for always delivering great customer service. More