Bill Utter Ford - Service Center

Eddie Church is Wonderful! I have pretty much switched all of my maintenance to Bill Utter Ford after working with Eddie Church. He takes care of the issues and the work gets d I have pretty much switched all of my maintenance to Bill Utter Ford after working with Eddie Church. He takes care of the issues and the work gets done right the first time, every time. The prices are reasonable and the customer service is outstanding. I just purchased my third vehicle from Bill Utter in January 2019 (my second F150) after test driving a GMC and Chevy truck. In the end, I chose another F150 from Bill Utter because of how I have been treated over the years. The GM trucks were nice options and cost less, but I wasn't convinced that I would get the same level of customer service when I did need to have it serviced. So, I went with Bill Utter again and have zero regrets. More

Brake noise, rattle in cold weather. The service department is great. It was hard to describe since it was worse in cold weather. They found the problem and fixed it. Greg Hall is the The service department is great. It was hard to describe since it was worse in cold weather. They found the problem and fixed it. Greg Hall is the best! More

Took my truck in for Service engine soon. Your service dept. took my truck in and found the problem and resolved it. Covered under warranty and ready in a couple of days after waiting for part Your service dept. took my truck in and found the problem and resolved it. Covered under warranty and ready in a couple of days after waiting for part to arrive. Did what they said they would. More

Friendly Service The service advisor was very friendly along with the service people. The were very concerned about my needs, fast and efficient. Explained what needed The service advisor was very friendly along with the service people. The were very concerned about my needs, fast and efficient. Explained what needed to be done and did it in the time that they had quoted. More

Air bag recall Always a pleasant service experience at Bill Utter Ford!! Clean, courteous, concise, convenient and kind. Keep up the good work as approaching 9 years Always a pleasant service experience at Bill Utter Ford!! Clean, courteous, concise, convenient and kind. Keep up the good work as approaching 9 years of proud Ford ownership!! More

great fast service on oil change Took less time than what i was told it would take. Staff really was helpful while i was there. I will be sure to come back for my next oil change. Took less time than what i was told it would take. Staff really was helpful while i was there. I will be sure to come back for my next oil change. More

Great Service My daughters ford fusion kept getting flat in front tire. We took it in one morning after tire was completely flat. Perry took good care of use and fo My daughters ford fusion kept getting flat in front tire. We took it in one morning after tire was completely flat. Perry took good care of use and found that the rim had a tiny crack in it that was causing the leak. He had to order brand new rim and tire. It took a few days to get, but Perry was in constant contact and keeping us in the loop. They even offered getting us a rental car, but because my daughter couldnt drive it, we turned that down. We really appreciate the seevice that was provided. We have been very happy with other service visits as well. More

Maintenance I travel from North Richland Hills for service since the service provided by Danny and other fine people is always great. I have bought three vehicles I travel from North Richland Hills for service since the service provided by Danny and other fine people is always great. I have bought three vehicles from Utter and have been returning every since. More

Routine maintenance. Always treat me quickly and fairly with a full explanation of the work. The wait area is comfortable and pleasant. All staff is helpful and pleasant. Always treat me quickly and fairly with a full explanation of the work. The wait area is comfortable and pleasant. All staff is helpful and pleasant. More

No one introduced themselves Everyone was nice, however, NO ONE introduced themselves. If you want feedback on individuals then they should introduce themselves. Efficiency was Everyone was nice, however, NO ONE introduced themselves. If you want feedback on individuals then they should introduce themselves. Efficiency was obvious but very sterile. More