Bill Utter Ford - Service Center

Air bag recall Quick and I would recommend the service department to friends. The recall has been a long time in waiting but once the parts were available the servi Quick and I would recommend the service department to friends. The recall has been a long time in waiting but once the parts were available the service was prompt. More

Great service Greg Hall is very knowledgeable and dependable and I know the service will be done correctly. Greg is always courteous and works very hard to assist Greg Hall is very knowledgeable and dependable and I know the service will be done correctly. Greg is always courteous and works very hard to assist me with any problems that occurs. More

Friendly service tech John Witt..........positive attitude Disappointed is price increase without an explanation. The Works cost $98 last time for the Shelby and today it was over $110. The data on the 201 Disappointed is price increase without an explanation. The Works cost $98 last time for the Shelby and today it was over $110. The data on the 2014 is incorrect. It shows the license plate of the 2006 GT Mustang we owned which was sold. This raises unncessary questions about other aspects...............just saying that you need the records to be correct to maintain confidence. More

Friendly Competent Helpfull People You Can Trust I purchased my F150 here and could not have been more pleased. Then four months later when my truck was damaged by a hit and run driver, the body shop I purchased my F150 here and could not have been more pleased. Then four months later when my truck was damaged by a hit and run driver, the body shop went out of there way to see that I got exactly what iI needed to make my truck new again. The turn around time was much better than I expected. More

Oil Change/tire rotation The main Problem I have is No matter what time a person gets to the service center it always takes at least 2 hours for the to get through with the ve The main Problem I have is No matter what time a person gets to the service center it always takes at least 2 hours for the to get through with the vehicle. I do not feel this is a 2 hour Job as I know it does not take that long to change oil and rotate tires a home unless you take several breaks in between More

The Works/Tire Rotation/Cooling Flush The service was completed in a reasonable amount of time and I have sufficient confidence that all aspects of the work performed was done right! The service was completed in a reasonable amount of time and I have sufficient confidence that all aspects of the work performed was done right! More

Oil change & Recalls Been coming to Bill Utter Ford since 1999! Wouldn’t service my vehicles anywhere else!!! Always satisfied Greg Hall great to work with takes care of m Been coming to Bill Utter Ford since 1999! Wouldn’t service my vehicles anywhere else!!! Always satisfied Greg Hall great to work with takes care of my needs. More

Disappointed Honestly, I was disappointed. We are new in town and were used to great service from our Ford dealer in Missouri. It was great to be able to watch t Honestly, I was disappointed. We are new in town and were used to great service from our Ford dealer in Missouri. It was great to be able to watch the technician work on my truck through your huge glass window. When one of your service reps came out and told me that I needed a cabin filter, I knew from watching the technician that he had never checked it. Actually I had replaced it myself several months ago. That was the event that turned me against ever returning again. If I can't trust your people, I won't ever return. He did rotate the tires but never checked the air pressure so after I got the truck and check it myself I had to return and have the car porter put air in the tires. Then the technician had gotten significant oil on my side armrest and never cleaned it off so I had to get that taken care of before leaving. Although I had always tended to take my vehicles to the dealer, I will not be returning to Bill Utter Ford. More

Great Customer Service They worked on my sync update for free when others wanted to charge me $200. Fast, friendly courteous. Nice reception area. Thanks Bill Utter Ford. They worked on my sync update for free when others wanted to charge me $200. Fast, friendly courteous. Nice reception area. Thanks Bill Utter Ford. More

Didnt look hard enough Over the weekend I came in to have my tires checked and determined one tire needed to be replaced. I asked the service guy to check for warranty or pa Over the weekend I came in to have my tires checked and determined one tire needed to be replaced. I asked the service guy to check for warranty or past purchase for that tire. I knew a tire was purchased with you just didnt know exactly when or if warrantied. He didnt find anything but my other 3 tire purchases. I located my records on monday after the service was done and called back because I did purchase a tire 5.30.2016 and that gentleman was able to locate it but advised it wasn't under warranty even though the DOT number was not on the order. I felt the original guy didnt care to look into it hard enough and that was upsetting because I've always had great service and I always come to ford for repairs ,oil changes etc. More