Bill Utter Ford - Service Center

Regular Maintenance Went in for oil change and regular maintenance. Service person was very friendly and helpful. Waiting area comfortable. I didn't have to wait long. Went in for oil change and regular maintenance. Service person was very friendly and helpful. Waiting area comfortable. I didn't have to wait long. More

Wonderful They were very fast and courteous, took good care of my vehiclwill definitely be back and recommend to others to come get there services done by bill They were very fast and courteous, took good care of my vehiclwill definitely be back and recommend to others to come get there services done by bill utter ford. More

Great Service It’s great to come in and get the person service attention that make you feel your glad to have come in. Eddie is very good at his job. Thanks Eddie. It’s great to come in and get the person service attention that make you feel your glad to have come in. Eddie is very good at his job. Thanks Eddie. More

Requested service was not done This was an awful experience! I made an appointment online for a state inspections. When I arrived in the drop off area, I told the man that I was the This was an awful experience! I made an appointment online for a state inspections. When I arrived in the drop off area, I told the man that I was there for a state inspection. He asked me if I has my proof of insurance and I left it on my truck's dash board. I went inside and told the service advisor (Sabrina Daughte) that I was there for an 11:30 appt to get my truck a state inspection. About an hour later Sabrina found me in the waiting area to say my truck need further repairs (parts would be around $75) and I agreed to have repairs done. At 1:10 pm I paid an left the dealership. The next day when I was trying to register my truck online, I found out that the state inspection was never done. I call the service department to see what happened. They had done an oil change instead of the state inspection. I had to return to Ford to have the inspection done. The Service Manager (Perry) was trying to handle the situation but basically said that there was no place that it stated that I had come in for a state inspection. The day before they had taken my proof of insurance out of my truck and didn't put it back. I had to have my proof of insurance emailed to Perry. He agreed to not charge me for the inspection, I guess since they did a $44 oil change that I didn't ask for. Plus I had to come back to Ford to have the inspection done and I live in another town. Also both times I was there after the mechanics/technicians were finished, I saw my truck just parked in the back while I was waiting for it. I had to find a service manager to let them know my truck was finished the service/repairs. Then 2 days later I get an email for a Missed Appointment Notification at Bill Utter Ford. In that email it states the service is for a STATE INSPECTION!!! Thus the statement that Perry made that there was no place that stated I requested a State Inspection was untrue! I bought my first Ford truck in 1987 and have had a Ford vehicle since then but if this is they way the service department is going to treat your customers, I won't bother buying another FORD! The only person that was apologetic was Carina Thompson but she is the last service person who had to deal with a very upset customer. More

F150 cooling system flush and fuel injector flush. All service was done in a timely manner by professional technicians. Service advisor was informative and displayed a positive attitude. Billing cler All service was done in a timely manner by professional technicians. Service advisor was informative and displayed a positive attitude. Billing clerk was responsive and friendly. More

Total customer attention and satisfaction! We were attended to so quickly and any concerns and questions were addressed and made to feel so comfortable. Wish our service was as good at home. We were attended to so quickly and any concerns and questions were addressed and made to feel so comfortable. Wish our service was as good at home. We were away from home and it was great to be treated so well. More

MUCH IMPROVED ! Bill Utter ford has that family owned business and home town feel. Their customers are important to them as it should be. That's what keeps me coming Bill Utter ford has that family owned business and home town feel. Their customers are important to them as it should be. That's what keeps me coming back. More

Checking back axle and brakes There was no problem in that area, the work was started promptly, I was called at different times to update me on the status of my truck. There was no problem in that area, the work was started promptly, I was called at different times to update me on the status of my truck. More

Excellent service Kind, knowledgeable, and professional. The team at bill utter ford always handles all of my automotive needs quickly and professionally. Great bunch o Kind, knowledgeable, and professional. The team at bill utter ford always handles all of my automotive needs quickly and professionally. Great bunch of people to serve Denton county. More

Oil Change - Front in Alignment Alex was great very helpful. Went out of his way to help and keep me informed at all time. Had me in and out very fast Alex was great very helpful. Went out of his way to help and keep me informed at all time. Had me in and out very fast More