Bill Utter Ford - Service Center

Ranger brake service. Took my Ranger in for front brake pad replacement and rotor turn. Work done in a very professional manner. Took shuttle home and was picked up again a Took my Ranger in for front brake pad replacement and rotor turn. Work done in a very professional manner. Took shuttle home and was picked up again after repairs. Great work! Greg Hall is a pleasure to work with. More

Unkowlegable and careless technicians Came in for an oil change and figure out why my power sliding back glass wasn’t working. Got the oil change and was told it was time for a coolant flu Came in for an oil change and figure out why my power sliding back glass wasn’t working. Got the oil change and was told it was time for a coolant flush, had it done. Was told the power back glass was due to the overhead console it would be 300 dollars to replace, after explaining the pick up was in the bill utter body shop they adivisor collaborated with the body shop to determine it wasn’t a faulty console but an unconnected wire. Upon picking the vehicle up there were three oil drops on the drivers seat, it was cleaned with a shop towel not a cleaner of any sort. More

Great service The folks working at Utter Ford are always knowledgeable, transparent, and super polite. Prices are competitive and no one pushes you to get that extr The folks working at Utter Ford are always knowledgeable, transparent, and super polite. Prices are competitive and no one pushes you to get that extra service you don’t quite need yet. I will continue to take my truck there for these reasons and many more. Completely satisfied customer. More

Disappointed I was in a rush so got up early to be the first in line to get an oil change. Carrie Cross checked in first. After about an hour others were being no I was in a rush so got up early to be the first in line to get an oil change. Carrie Cross checked in first. After about an hour others were being notified their vehicles were ready. Somehow 3 or 4 cars got ahead of me. I finally saw them bring in my car for the oil change and tire rotation so I watched. It was about 20 minutes after my car left the service bay and still no one called me to say my car was ready. Finally I asked one of the other service advisors what the status was of my car. Here the paperwork was sitting on Carrie's desk, but Carrie was out checking in other cars. So after nearly 2 hours I finally got out of there. More

Quick and Easy Customer service is always excellent. Sabrina was quick to help me and get me in and out of my appointment with ease. She was also very nice and infor Customer service is always excellent. Sabrina was quick to help me and get me in and out of my appointment with ease. She was also very nice and informative and broke down everything that they were going to do on my car. More

Bill Utter Ford is my preferred dealership for a good reason and Danny Morris in Service is a true professional. I trust these folks and they've never let me down. and Danny Morris in Service is a true professional. I trust these folks and they've never let me down. More

AC diagnosing and repair. Serpent belt replacement. Mr. church and Marcus were very attentive to my service interaction with my F2 50. The communication was clear concise and very timely. Thank you ver Mr. church and Marcus were very attentive to my service interaction with my F2 50. The communication was clear concise and very timely. Thank you very much More

So nice! Greg Hall was so nice and helpful! Got in, oil changed, inspection completed with no problem! Needing a new tire before inspection and Greg told me my Greg Hall was so nice and helpful! Got in, oil changed, inspection completed with no problem! Needing a new tire before inspection and Greg told me my options without making me feel pressured. Took the time to show me my bald tire. I will definitely be back to see him! More

Always top notch I drive passed another Ford dealer to get to Utter. I always get top notch service on every visit. From the sales to service dept. I drive passed another Ford dealer to get to Utter. I always get top notch service on every visit. From the sales to service dept. More

Service visit This review in no way reflects the associate assigned to my appointment as I never dealt with her personally . Her name is Sabrina . I brought my ca This review in no way reflects the associate assigned to my appointment as I never dealt with her personally . Her name is Sabrina . I brought my car in for basic service , inspection and DETAIL The last time I had service scheduled I had an issue with getting my car cleaned so this time I actually scheduled a detail. After the 4 hours passed (how long I was told I would have to wait ) I called to check the status on my car. It was not done, that was ok... within an hour I got a call back saying my car was ready. I asked if it was detailed and she said yes I could come pick it up . I arrived on the lot and the outside looked like it had Been washed but not thruroughly as my tires were still dirty. As I went inside the lady I dealt with acted like she was doing me a favor for my inconvenience with having to wait for the car to be detailed by “waving the fee “ , only to find when I got in my car it had been vacuumed and nothing else . Very frustrating getting the run around . At that point I realized she didn’t waive the fee she removed the service as it did not get done . If I schedule a detail with my appointment I expect it to be done and not given the run around . Other than that issue everything else was fine . More