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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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April 14, 2024

They are trying to do the best to make the customer happy Great job as Always More

by Wadmasry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Bill Utter Ford responded

Thank you for choosing Bill Utter Ford, we appreciate your positive feedback and are here for any of your future needs!

April 13, 2024

Great service and excellent services. I will return for the service. Thanks again for excellent customer service More

by Bolin657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Bill Utter Ford responded

We're delighted to know you had a great experience with our service at Bill Utter Ford! We appreciate your kind words and are here for any of your future needs!

Apr 15, 2024 -

Bolin657 responded

Excellent Service

April 11, 2024

Fast service! I was expecting a 4-5 day turn around but got my Navigator back in half that time! More

by brad.usmc94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Bill Utter Ford responded

Brad, thank you for sharing your stellar experience with Bill Utter Ford! Have a great day!

April 11, 2024

Great service, quick repair, Danny has excellent customer service and I will be returning again More

by bgossett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Bill Utter Ford responded

We are so glad Danny and the Bill Utter Ford team delivered five-star service! See you next time!

April 10, 2024

Justin my service advisor did a great job getting me taken care of! They all were very friendly More

by Kevin Farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Apr 10, 2024 -

Bill Utter Ford responded

Kevin, thank you for leaving Bill Utter Ford a five-star review! We are happy to hear that Justin delivered excellent service.

April 09, 2024

They were awesome just oil change but to ou for watch TV and everyone was awesome More

by Carl.gunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
Apr 09, 2024 -

Bill Utter Ford responded

We are grateful to have earned your business, Carl. Thanks for taking the time to leave us a review! - The Bill Utter Ford Team

April 09, 2024

They did a great job of not only getting my truck in for service in a reasonable time for an unforeseen issue, but completed the repair quickly and kept me well informed every step of the way. Thanks Joe More

by Randomname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Joe
Apr 10, 2024 -

Bill Utter Ford responded

We're glad to know that Joe and our team at Bill Utter Ford were able to provide you with efficient and communicative service for your truck. Thanks for the shout-out, we'll be sure to pass it along!

April 09, 2024

Got right in and was taken care of in a timely fashion. Was advised of progress all throughout visit. More

by vfredgrindle55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Bill Utter Ford responded

We're glad to know you had a timely and well-informed service experience at Bill Utter Ford. We appreciate your feedback, thank you!

April 08, 2024

Good customer service. Had my truck ready within the hour. Also called and let me know truck was ready. More

by Mark Inman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 08, 2024 -

Bill Utter Ford responded

Mark, we're glad to know you had a positive experience at Bill Utter Ford and that your truck was ready in no time. Thanks for the review!

April 04, 2024

I had a terrible experience at another dealership so I was very impressed when I called and spoke to someone right away and got an appointment the next day. They didn’t have The parts for the recalls and More

by Mommo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Apr 04, 2024 -

Bill Utter Ford responded

We're glad to know that our team at Bill Utter Ford could assist you promptly and efficiently. Thanks for putting your trust in us - it's always our pleasure to provide premier service. Please let us know if we can further assist you while you wait for the other part to arrive!

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