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Bill Utter Ford - Service Center

Denton, TX

4.9
2,667 Reviews
Call Service Center (800) 611-4415

2,667 Reviews of Bill Utter Ford - Service Center

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January 21, 2024

Well run, fair pricing, service department offers customer transportation while your vehicle is being serviced. Polite techs that communicate with you via text. More

by Trb.buchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Report | Print
Jan 22, 2024 -

Bill Utter Ford responded

We're glad to know you had a positive experience with our service department at Bill Utter Ford. We strive for fair pricing and efficient communication, so it's great to see that reflected in your visit. Thanks for the review!

January 20, 2024

I carried another dealers issue in to Bill Utter service and they performed flawlessly. They worked through the problem and corrected the issue. More

by hob8393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
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Jan 22, 2024 -

Bill Utter Ford responded

We're glad to know our service team at Bill Utter Ford was able to resolve the issue for you. Thanks for trusting us with your vehicle, and we appreciate your positive feedback!

January 18, 2024

I’ve been to Bill Utter for a few times over the past few years and they’re always really quick and friendly! More

by cwroederer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Jan 18, 2024 -

Bill Utter Ford responded

We're glad to know you've had consistently positive experiences at Bill Utter Ford! We always aim for quick and friendly service. Thanks for the review!

January 17, 2024

Cameron did an excellent job. I'm amazed of how he help me and the whole team was very welcoming and great. More

by jeje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron on service and Larry on parts. Excellent representative
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Jan 17, 2024 -

Bill Utter Ford responded

We're delighted to know that Cameron and the team at Bill Utter Ford were able to provide you with an excellent experience. Thanks for sharing your review!

January 16, 2024

Excellent communication from my Service advisor, through photos and texts. Work done in a timely manner More

by Rickhilliard7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob McCord
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Jan 16, 2024 -

Bill Utter Ford responded

Rick, we're glad to know that our communication and timely service met your expectations at Bill Utter Ford. Thanks for the positive feedback!

January 11, 2024

Pros: Competent staff and clean facility. Cons: long waits for service appointments. E.g. more than 2 weeks for an oil change. More

by MM9995
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Bill Utter Ford responded

We appreciate your feedback! It's great to know our team and facility met your expectations at Bill Utter Ford. We're always working on improving our service appointment times, so we hope you'll notice a positive change in the future!

January 06, 2024

Vehicle services with quality, reported filter issues and replaced them with new ones. Thank you More

by Uday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Bill Utter Ford responded

Thanks for the kudos! At Bill Utter Ford, we pride ourselves on our top-notch service and attentive care for our customers and their vehicles. We appreciate your business and look forward to working with you again in the future!

December 31, 2023

my service was amazing, there is an excellent team of staff at the bill utter ford location! More

by jazmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kason in the service department
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Jan 02, 2024 -

Bill Utter Ford responded

Jazmine, we're delighted we could deliver an excellent experience! - Bill Utter Ford Team

December 31, 2023

Comfortable waiting room, good communication with service advisor while vehicle is serviced, finished in quoted time. Also a car wash, too! More

by iblecox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle White
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Jan 02, 2024 -

Bill Utter Ford responded

We're glad to know you had a comfortable wait and good communication with our service advisor at Bill Utter Ford. We always aim for efficient service - including the car wash! Thanks for your feedback.

December 29, 2023

Our service and Advisor Joey was Excellent I come to Bill Utter for all of our service. More

by Dubberleyvb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Dersurne
Report | Print
Jan 02, 2024 -

Bill Utter Ford responded

We're happy to hear Joey and our team have consistently provided you with excellent service! We appreciate your trust in Bill Utter Ford and look forward to working with you again in the future. Safe travels!

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