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Bill Utter Ford - Service Center

Denton, TX

4.9
2,665 Reviews
Call Service Center (800) 611-4415

2,665 Reviews of Bill Utter Ford - Service Center

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March 14, 2024

Fast friendly service. Work me in for an oil change. Could have received a truck wash if I wanted one More

by SNCANTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Bill Utter Ford responded

We're glad to know you had a fast and friendly service experience at Bill Utter Ford! We always aim to accommodate our customers' needs. Don't hesitate to stop by for that truck wash next time!

March 14, 2024

Fast and dependable serviceThe service writer took extra time and care to get us setup as we needed to coordinate with other people. More

by benelocke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Flook, Christina Flook, Alex Celis
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Mar 14, 2024 -

Bill Utter Ford responded

We're glad to know our team at Bill Utter Ford was able to provide you with the fast and dependable service you needed. Thanks for sharing your experience!

March 13, 2024

Great service after the sale. Accurate repairs. I have another dealership in my back door in Lewisville but come here because of their great team. More

by nagisan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Underwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monty Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan, Chandra Pike, Mike Lewis
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Mar 13, 2024 -

Bill Utter Ford responded

We're delighted to know you've had a positive experience with our team at Bill Utter Ford. We appreciate your trust in us for accurate repairs and great service!

March 13, 2024

Very efficient and customer friendly. The service advisor, Omar, was excellent and very knowledgeable. The building was very clean. More

by Joycebray51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Mar 14, 2024 -

Bill Utter Ford responded

Joyce, we're glad to know you had a positive experience with our service advisor, Omar. We take pride in maintaining a clean and friendly environment at Bill Utter Ford. Thanks for your feedback!

March 13, 2024

I was treated very respectfully and there was great communication concerning trouble shooting my repair. Also they were very helpful in getting me rides. More

by amyfini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OMAR ROMERO
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Mar 14, 2024 -

Bill Utter Ford responded

Amy, we're glad to know you had a positive experience with our team at Bill Utter Ford. Ensuring clear communication and convenient transportation for our customers is important to us. Thanks for the feedback!

March 12, 2024

Great service with a personal touch. I could not be happier. I will definitely be using them again. More

by Cbutters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
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Mar 12, 2024 -

Bill Utter Ford responded

Happy customers make us happy! Thank you for working with us at Bill Utter Ford. We look forward to seeing you again next time!

March 12, 2024

Kason in service is awesome to work with. He made the entire experience easy and stress free. More

by Ross W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
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Mar 12, 2024 -

Bill Utter Ford responded

Ross, we're thrilled to hear that Kason made your Bill Utter Ford experience seamless! Thanks for the 5-star review. Until next time!

March 09, 2024

Greg Hall took really good care of me . I had a few bad experiences before with different advisors. He took really good care of me, and the mechanics took care of my truck professionally. More

by Crawlsolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Bill Utter Ford responded

It's great to know that Greg and our team at Bill Utter Ford provided you with the best experience! We're here for any future needs. Safe travels in your truck!

March 08, 2024

They have amazing employees who will go above and beyond to make sure a customer is taken care of. More

by Jkgregory52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Swift
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Mar 08, 2024 -

Bill Utter Ford responded

Thank you for leaving Bill Utter Ford a five-star review! We always strive to go the extra mile so it's validating to see this reflected in your feedback.

March 08, 2024

Get did Great Don’t like not having him as our service man. He always took care of us You need more technicions This took 10 days and it was not for parts. More

by landesgary
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Bill Utter Ford responded

We appreciate your feedback and patience during the service process at Bill Utter Ford. We're glad to know that our team took good care of you. Your comments are noted - we always strive for improvement. If there is anything else you'd like to share, please don't hesitate to reach out. Thank you, Perry Eggleston - Service Director - 940-321-7442

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