Bill Utter Ford

New Explorer purchase Great people from sales to finance to accessories. Steven was especially patient with me during selection and negotiation of explorer. Rob helped me Great people from sales to finance to accessories. Steven was especially patient with me during selection and negotiation of explorer. Rob helped me obtain the extended warranty that would work best for me and coordinate with the loan specs. Denise was very helpful with the floor and cargo mats and it was nice that most of the products were in stock and placed in my new car the same day. Having the right staff in place is vital to the customer experience and it is rare to encounter these days but it made a difference. I hope the service department can deliver the same quality experience. More

Recall repair The repair was done as promised and finished 2 hours earlier than expected. The service staffers were all extremely friendly to all the customers wh The repair was done as promised and finished 2 hours earlier than expected. The service staffers were all extremely friendly to all the customers who were there. More

My salesperson Phil Tysinger was extremely nice Phil was very nice and friendly. The car was ready and clean. I would recommend everyone to buy a car here. He found me the best car and the best Phil was very nice and friendly. The car was ready and clean. I would recommend everyone to buy a car here. He found me the best car and the best price for me. Donna Nicolson was very polite and explained each page to me. More

Found my explorer Go see Phil and find the car you need. My experience was smooth and easy. I knew what I was looking for and Phil helped me find it. Thanks Phil! Go see Phil and find the car you need. My experience was smooth and easy. I knew what I was looking for and Phil helped me find it. Thanks Phil! More

Knowledgeable and Helpful I am looking for a truck that can pull my camper. There are a number of options and brands available (Super Duty, Chevy, Dodge, etc.) and I was not s I am looking for a truck that can pull my camper. There are a number of options and brands available (Super Duty, Chevy, Dodge, etc.) and I was not sure where to start. Thomas was very knowledgable and asked all of the important questions. He made some great suggestions specific to my needs which fit exactly with what I am looking for in a truck. He answered all of my questions and did not pressure me. I have never been a Ford guy but after talking with Thomas I am excited about working with him and driving a new F150 once I start my new job in a couple of months. More

Fantastic Customer Service We had the pleasure of working with Toronto Spike when we were looking for a car for our daughter. We have bought several cars thru Toronto in the pa We had the pleasure of working with Toronto Spike when we were looking for a car for our daughter. We have bought several cars thru Toronto in the past from Bill Utter Ford and this time was no different than our prior experiences -- in a word "Fantastic". Toronto worked hard to find the right vehicle for her and worked hard to make the deal work for us. Can't say enough good things about him. Once we had the deal done, Toronto made a great surprise for our daughter by putting a bow on the car and having it ready for her when we arrived to pick it up. More

Excellent They take care of the customer - LEE and Doyle are great- the rest of your team is great. Your phone system is terrible - calling before showroom is They take care of the customer - LEE and Doyle are great- the rest of your team is great. Your phone system is terrible - calling before showroom is open has a great voice mail but no connectivity to the service department and Saturday it seems that the phone is not answered at times - 3 try's to get someone in service to pick up - the cashier did not pick up either. Potty Break? This I is a process issue - please fix it. Great people with poor tools and it makes your great people look bad. They work hard to make everyone look good and it shows. Thank you, Charles Nuber 214-2284-7136 More

Easiest deal I've ever done! I walked in with a budget and what kind of used vehicle I wanted. The salesman gave me my options. I wasn't rushed or forced. I actually found the SUV I walked in with a budget and what kind of used vehicle I wanted. The salesman gave me my options. I wasn't rushed or forced. I actually found the SUV that worked for me. They had my car ready that day. The finance department was friendly and fast! This was the best and easiest experience that i have ever had purchasing a vehicle. Will definitely be going back for my next car. Highly recommended to everyone! More

Freedom for Second Amendment rights I am a LTC Holder! It was very important to me to work with the dealership that did not try to take my rights to carry my weapon on the premises ! I am a LTC Holder! It was very important to me to work with the dealership that did not try to take my rights to carry my weapon on the premises ! When a dealership post A 3006 or a 3007 sign that dealership is trying to take my right away that the state of Texas is granted me ! Bill utter ford is an awesome dealership and the people there are great ! I live in Rockwall and I will always buy my fords vehicle there! Thanks again Steve for the pink bow for my daughters new mustang! She is off to Baylor to become a lawyer More

Fantastic Advisor service Lee Trunick and the support staff get the job done and always ready to assist you in any questions you might have for service being done. Lee Trunick and the support staff get the job done and always ready to assist you in any questions you might have for service being done. More