Bill Utter Ford
Denton, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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I went in looking to purchase a new Ford Focus. I spoke to the salesman about the first time buyer incentives, and he insured me that they have great programs. After reviewing my files he recommended that to the salesman about the first time buyer incentives, and he insured me that they have great programs. After reviewing my files he recommended that i have a co-signer. I turned in that information to him and was declined. A few weeks later I emailed him with a larger down payment offer. I had to re-send the email about 4 days later before I got a response. He told me he was pretty positive about it and he would get back to me later that day. After a week and a half of emailing and leaving him messages I finally was able to speak to the lady that answers the phone and explained his lack of effort. She instantly referred me to the financial department who sent me on to the Sales Manager because they could not find any paperwork. While speaking with him he informed me that my paperwork was never even submitted. He also let me in on the fact that none of their creditors even have a first time buyer program. Finally the next day he called and left a message that I had been denied and their was no reason to even come in. He did not seem like he wanted to sell a vehicle. No where in any of these conversations did they even mention working with me or a larger down payment. It was a flat out NO! They had very little kowledge about the rebates and programs offered and were not very helpful. They lacked any kind of effort or motivation. They acted like they were all millionaires who were only there because they were tired of sitting at home. More