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Bill Utter Ford
Denton, TX
4,203 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,203 reviews
June 13, 2017
Always a Good Experience -- Satisfaction Guaranteed We've always trusted Doyle Chaffin to be fair and honest with us. And we've enjoyed 25+ years buying cars and trucks from Bill Utter Ford. We've always trusted Doyle Chaffin to be fair and honest with us. And we've enjoyed 25+ years buying cars and trucks from Bill Utter Ford. More
by harry and pearl
June 12, 2017
Kudos to Will Shropshire - professional all the way. Having purchased and leased many times in the last 40 years it is refreshing to work with a pro in the automobile industry. No baloney, great energy, Having purchased and leased many times in the last 40 years it is refreshing to work with a pro in the automobile industry. No baloney, great energy, very respectful and accommodating. More
by X
Employees Worked With
Will Shropshire
June 08, 2017
Too Easy w/ Easy Steve! We went to see Easy Steve at Bill Utter Ford because we needed to trade in my truck for an SUV with 3rd row seating. After dragging Steve through the We went to see Easy Steve at Bill Utter Ford because we needed to trade in my truck for an SUV with 3rd row seating. After dragging Steve through the trenches of the dealership lot and scouring the website with every filter available, we didn't find EXACTLY what we wanted. We were kind of frustrated because we knew what we wanted, but couldn't find it. Steve assured us he would keep an eye out and let us know as soon as a vehicle that met our needs came available. Low and behold a little while later Steve sent me a text to check out this 2014 Ford Explorer XLT. Not only were the miles lower than we expected, the price was PERFECT. Steve exceeded our expectations, by remembering the exact details of what we needed, and following up with what we wanted. The process from there was simple. We took care of the paperwork with "Magic Mike" and drove away in our beautiful new to us SUV. Now when my kids want to take friends for a ride, we can safely oblige. Thank you Bill Utter Ford! And most of all Thank You "Easy Steve!" More
by keith.wellman1
Employees Worked With
Steve Davidson
June 06, 2017
Best Car Purchase Experience EVER! I can't say enough about the excellent service that we received from Mitch Trimmer and the entire Bill Utter Ford team. This was easily the best car p I can't say enough about the excellent service that we received from Mitch Trimmer and the entire Bill Utter Ford team. This was easily the best car purchase experience we have had. Mitch listened to our preferences and to our constraints, and guided us into a lease for our 2017 Escape. He not only answered all of our questions but helped us examine trade-offs and options available to us. He gave us professional, personal service and a warm welcome every time we saw him. This is our first experience with Bill Utter Ford, but will not be our last! More
by Ben W
Employees Worked With
Mitch Trimmer
June 05, 2017
#1 Ford Dealership Bill Utter is the only place our family has bought our cars from for over 30 years! Never had any problems with this dealership. We also take our veh Bill Utter is the only place our family has bought our cars from for over 30 years! Never had any problems with this dealership. We also take our vehicles there for oil changes. Great service department as well! More
by Sadberry
June 05, 2017
Ford happy! Phil was awesome to work with. We worked out a deal via texting/phone. He did all the work while i was at work. I only went to the dealership to sign Phil was awesome to work with. We worked out a deal via texting/phone. He did all the work while i was at work. I only went to the dealership to sign papers and pick up my Explorer which was waiting and ready to go when i got there that evening! Phil went way above and beyond to help me out! My expectations were pretty straight line and he worked his magic to make it happen for me! More
by Donna g
Employees Worked With
June 05, 2017
6th time as good as first. I have bought 6 vehicles from Bill Utter Ford, one Expedition, two Fuisions and 3 Ford F250's (all black). Each time I get a new car its better than I have bought 6 vehicles from Bill Utter Ford, one Expedition, two Fuisions and 3 Ford F250's (all black). Each time I get a new car its better than the last and the last one was really great. Bill Utter's sales staff makes the whole experience quick and enjoyable. The new show room is very nice. More
by Ford man
Employees Worked With
Steve Davidson
June 04, 2017
Great Price & Great Experience! I went through TrueCar.com to get quotes from local Ford Dealers on Ford Escapes. Bill Utter Ford beat all other quotes by at least $1200 dollars. The I went through TrueCar.com to get quotes from local Ford Dealers on Ford Escapes. Bill Utter Ford beat all other quotes by at least $1200 dollars. They even included a copy of the window sticker with the quote so that I could see the car with all features. I scheduled a visit for a test drive and Sales person Mitch Trimmer was waiting outside and with the car parked in front when I arrived. He went over all features before and after the test drive. Mitch was very knowledgeable with all of the cars features and was able to answer any questions I had regarding the car. The dealership was very clean and everyone was very polite and respectful. My overall experience was great and I would recommend the dealership to anyone who wants a great experience, great car and a great deal! More
by NewFordBuyer
Employees Worked With
Mitch Trimmer
June 04, 2017
Nightmare!! Dropped off the 2016 F150 for hail damage in the body shop on May 8th was told the repairs could take up to two weeks. Got a call and they said that Dropped off the 2016 F150 for hail damage in the body shop on May 8th was told the repairs could take up to two weeks. Got a call and they said that there was more damage and Allstate would have to come out and look at the additional damage. Allstate called to tell me they inspected and approved the additional repairs. Got a call and they said truck would be ready for pickup on Friday the 26. Went to pick up the truck and did walk around and it was not complete ,they forgot to paint the hood. The HOOD, how can you forget the hood. Also My wife noticed a spot on the hood that they said was previously repaired and could not get fixed. That did not sound right to me. At this point it was closing time so I left the truck and was told I could pick it up the next day which was a Saturday. The truck was finished by noon Saturday, is that even enough time to paint a hood ? Go to pick the truck up and I get home and we have more damage on the truck, the left front fender had scratches on it down to bare metal and the rear door glass had a ten inch scratch on the glass, the interior headliner was dirty with fingerprints and grease all over it , that other dent in the hood was not repaired, so I called and sent pictures to the body shop they said they would take care of it. I dropped the truck off June 2nd Friday morning was told one day to repair and clean headliner. Got a call truck was done and I go to pick it up and the fender was repaired, they replaced the rear door back glass , headliner was cleaned but the window was not re-tinted. So I would need to bring it back again or I could take the truck down to the window tint company the next day which was Saturday and they would pay for it to be done on my time. So I get up Saturday morning and go to get the window tinted on my time and come to find out they installed the wrong door glass. I got the window re-tinted anyway. At this point I was done with this entire back and forth with the body shop. So bottom line if you use this body shop make plans to have to take it back three or four times to complete the job. Make sure you look it over real good. I went a little further I had another body shop read the estimate from Allstate. They got paid to paint the entire hood and left that spot in the hood. Did they really paint the entire hood in four hours that they got paid for. I will let Allstate figure that part out. Very disappointed of the quality of the work performed. My hood still has a dent in it. 4,000.00 dollars later,several trips back and forth. More
by Lee Trunick
Employees Worked With
Colby Wardlow
June 02, 2017
New Pickup purchase This was the 5th new vehicle I have purchased from Utter. I worked with Doyle Chaffin who may be the most honest car salesman in captivity! He moved This was the 5th new vehicle I have purchased from Utter. I worked with Doyle Chaffin who may be the most honest car salesman in captivity! He moved mountains to get me into the truck I wanted and left me completely satisfied. More
by ray778284
Employees Worked With
