Bill Utter Ford

poor service and doesnt stand behind work or lack there of We purchased a used vehicle in Jan of 2016 within the first month of having it, it was in service 2 times for a total of 28 day because of engine pro We purchased a used vehicle in Jan of 2016 within the first month of having it, it was in service 2 times for a total of 28 day because of engine problems (car jerking to a stop multiple times while driving),and a check engine light. After being told the 2nd time that they had ran all the test they could do e repair for problem and reset the light they couldnt get it to replicate. 3days later check engi e light came back on. I called and was told that since all test had been run there was nothing to worry about unless it mechanically acted up not to worry about the check engine light it was a dummy light. SO I TRUSTED THEM. Mind you i had the warranty they gave PLUS an extended warranty was purchased that would have covered engine issues. Any time there has been an issue it has been taken in and the check engine light has remained on and all maintance records have been maintained. fast forward to August of this year, a light comes on that says loss of engine power, i call and have the car towed to Service department. Long story short it needs a NEW ENGINE, and my extended warranty is expired by 600 miles. AND THEY HAVE NO RECORD OF THE FIRST TWO VISITS TO SERVICE FOR ENGINE PROBLEMS THAT THEY HAD THE CAR FOR A TOTAL OF ALMOST A MONTH....NO RECORDS AT ALL.... i had to provide those for them. The service director was completely clueless and made multiple statements, about what was wrong with the car and what all they had done when explaining to me that they couldnt help me but also couldnt explain why they had no record or 2 service visits that were for the engine problens . Basically i have been told that because the original problems happened last year (2 weeks after buying it) and 35,000 miles before now and their service department refused to keep it longer as we asked multiple times to figure out the problem and instead we were told "its a dummy light" they can be of no assistance to me because basically its not their problem. After reading other reviews i see now that lying , and shotty work, and not standing behind their work is not uncommon i am very dissapointed and would like to have this handled before further action is taken, I have left a message for the GM and am waiting for a call back, i fully expect that SOMEONE at this location will take a stand for whats right and back their actions up by coming up with a solution that does not cost a customer an additional 10k. Erin our service advisor was kind. More

Over a decade of better than satisfactory experiences. Doyle Chaffin...the go to guy there!!!!! He is always friendly, courteous, and above all, I believe to be sincerely honest. No high pressure sales. Doyle Chaffin...the go to guy there!!!!! He is always friendly, courteous, and above all, I believe to be sincerely honest. No high pressure sales. Just gives you the facts. More

Enjoyable new car buying experience "Easy" Steve was a joy to work with. All our questions were answered and we looked at several options and models. He showed us the way to get the best "Easy" Steve was a joy to work with. All our questions were answered and we looked at several options and models. He showed us the way to get the best rebates compared to financing options. A real pleasure "Easy Steve" More

Excellent Worked with Steve Davidson. Easy, easy, transaction. He was very helpful and we ended up with a car perfect for us. Thanks Steve for excellent care. Worked with Steve Davidson. Easy, easy, transaction. He was very helpful and we ended up with a car perfect for us. Thanks Steve for excellent care. More

Good and quick car shopping experience Quick, honest and friendly staff. We had to replace our old car and the folks at Bill Utter Ford did a bang-up job for us. Carina Thompson was our s Quick, honest and friendly staff. We had to replace our old car and the folks at Bill Utter Ford did a bang-up job for us. Carina Thompson was our salesperson; she knew her stuff and was very helpful. More

Great experience I was shopping online and noticed Bill Utter's Mustang inventory. That's what took me to that dealership on a Saturday. From the time I walked in the I was shopping online and noticed Bill Utter's Mustang inventory. That's what took me to that dealership on a Saturday. From the time I walked in the door, their responsiveness and professionalism was outstanding. We test drove a couple of cars there, then went to another dealership and drove a car. We went back on Monday, and bought from Robert Williamson. He educated us on the vehicle. It was a great experience! They also did the window tint two days later. Denise helped me with that and it went really smooth. They gave me a loaner, which really helped too. I'm so happy with my new Mustang! More

Another fine job from the staff of Bill Utter Ford!! This is the 4th new vehicle we have purchased at Bill Utter Ford, and as usual the sales staff and supporting staff were great in helping with any que This is the 4th new vehicle we have purchased at Bill Utter Ford, and as usual the sales staff and supporting staff were great in helping with any questions or concerns we had. I have referred many friends and family members to Bill Utter Ford. They are definitely one of the best in the business!!! More

Excellent experience! My experience with Bill Utter Ford has been superior in every respect. Beginning with the sales experience with Doyle Chaffin, everyone has been frie My experience with Bill Utter Ford has been superior in every respect. Beginning with the sales experience with Doyle Chaffin, everyone has been friendly, helpful and professional at every step of the process. More

Outstanding professionalism and courtesy! We have been trading with Bill Utter Ford since 2005 and have found them to provide great service and convenience . They are always extremely helpful We have been trading with Bill Utter Ford since 2005 and have found them to provide great service and convenience . They are always extremely helpful and gives great detail in servicing the vehicle. Ray Trevino was extremely efficient in ordering this vehicle and very timely in finalizing the deal and paperwork. Ray was extremely good and patience in explaining all the technology on the vehicle. Mike Lewis in finance was very through and helpful with the paperwork. Since we have been trading with Bill Utter Ford our granddaughter has been using their service. Our son and daughter in law have purchased a F-150 and an Edge. They were previous Nissan owners. Jim and Judy More

Great experience This is the 3rd vehicle we've purchased/leased from Bill Utter Ford since we've lived in Dallas. The experience for all three over the past 10 years This is the 3rd vehicle we've purchased/leased from Bill Utter Ford since we've lived in Dallas. The experience for all three over the past 10 years has been great. Steve Davidson did a great job as well. My only regret was not pushing for another $1,000 for my trade. That stated I was treated with respect and not pressured into the sale. More