Bill Utter Ford

Awesome! Yesterday, we visited Bill Utter Ford in Denton Texas to purchase a car for my daughters 16th Birthday. Immediately upon getting out of our car, we w Yesterday, we visited Bill Utter Ford in Denton Texas to purchase a car for my daughters 16th Birthday. Immediately upon getting out of our car, we were approached by Quincy Alonzo who greeted us and spoke with us about what we were looking for. I am sure it doesn’t have to be said that everyone has some anxiety about car sales people and the process. However, Quincy was quick to ease our minds and work us through the process and what was available and in our price range. He was never pushy and was easy to work with and speak to. My family had visited the Fair the weekend prior and my daughter was set on a Ford Fiesta or a Chevy Trax, but we are and have been for years a Ford family so we didn’t even think twice about our choice of dealer. Ultimately, we settled on the cutest little RED FORD FIESTA that was just perfect. I think it is important with everything that is going on in the world and all of the negativity that we take time to appreciate and acknowledge good and kind people. We are a spiritual family and believe that God takes you where you need to be. We have bought countless Ford vehicles and most of them from North Central Ford. However something called us this particular day to visit Bill Utter. I was super skeptical about making a decision on the spot and not thinking it over, but my husband just felt this was the best deal and the best place and had no hesitation. He is always the “rock” and logical one and I am the “over thinker”. I was really super nervous so I made a phone call to a friend at North Central Ford that my family has known forever and they suggested that in order to calm myself I speak with the General Manager Craig Bowen who would take care of us and help me with my nervousness. Craig came right over to the Quincy’s office and met with us personally and explained the process. Not only did he make sure we were satisfied, he stayed through every meeting with the accessory manager Denise Wolfe and the finance person who I did not get a card from. Craig’s daughter was attending her high school homecoming in Southlake, Texas that night BUT he made sure we were comfortable and taken care of before he left. I am super sorry if he was late! Come to find out Craig and my husband attended the same high school and had mutual friends and knew each other. What are the chances, but as I said God sometimes takes you on journeys where you only discover the purpose after the anxiety, He never promises life will be easy. When your children grow up and you make decisions as big as buying a car, it is hard. I believe this dealership recognized I just needed to be comforted and needed my mind put at ease. It was a difficult day for me to acknowledge that even though we knew this day would come it was actually happening. My baby was about to be no longer a baby. I can only hope that in some way this dealership will be recognized for their kindness and help with getting me through a very rough day of acknowledging my little girl was growing up. That is the only excuse I have for my feelings yesterday, that may have at times come across less than kind. We found the right car, the right people, the right financing and today this cute little car is in my driveway waiting for its new journey that will begin in December when my daughter turns 16. I am sure together they will have so many experiences and I am hoping this car takes her on good journeys and keeps her safe and that maybe they even go off to college together. Even the receptionist in the front lobby pulled out her tablet and showed me where to buy a big bow for the car on Amazon, she was super sweet. This dealership is top notch in my book and I will not hesitate to contact them again if we have any future needs. Please congratulate this team on a job well done. I am a happy customer! Sincerely, The mother of an only daughter who is growing up and starting a new journey in a RED FORD FIESTA! May the Lord watch over her and bless all the folks at Bill Utter who made this dream of hers and ours a reality! Blessings and thank you Bill Utter Team, Craig Bowen and Quincy Alonzo, More

Will was super helpful and very patient We bought our new F-150 after doing months of research. We had froends who used Bill Utter Ford and read all the positive reviews, so we knew we would We bought our new F-150 after doing months of research. We had froends who used Bill Utter Ford and read all the positive reviews, so we knew we would be in good hands there. We were blessed to get Will as our salesman, and greatly enjoyed our experience with him and the other staff. We love our pickup, too! We highly recommend this dealership and Will to anyone interested in great service and a great deal on a fabulous truck! More

Great experience My experience working with Doyle Chaffin was a very good one. He explained everything very well and made it easy to buy my vehicle, a 2017 Ford Edge. My experience working with Doyle Chaffin was a very good one. He explained everything very well and made it easy to buy my vehicle, a 2017 Ford Edge. More

enjoyable and efficient Sales associate was great. Have been going to Bill Utter for 20 years. Always helpful and the service has been great on my truck and the two gt500's I Sales associate was great. Have been going to Bill Utter for 20 years. Always helpful and the service has been great on my truck and the two gt500's I had. More

Awesome service great car Dealt with Steve and he was an awesome person. Very relax very easy to talk with. Made buying a car great and didn’t have any issues at all. The place Dealt with Steve and he was an awesome person. Very relax very easy to talk with. Made buying a car great and didn’t have any issues at all. The place was nice and clean the car looked great good detail. Willing to work with me and get to the price that I was comfortable with affording! More

Carina worked hard for me. Bill Utter Ford didn't have the exact vehicle I wanted, but Carina refused to sell me anything else. She searched far and wide and found the Escape th Bill Utter Ford didn't have the exact vehicle I wanted, but Carina refused to sell me anything else. She searched far and wide and found the Escape that had everything I asked for, and she personally delivered it to my house hours later. Thanks, Carina, for not letting me settle for less! More

New Ford Fusion We had a great experience! We worked with Steve Davidson and he went out of his way to help us find the perfect fit for us. He even came in on his d We had a great experience! We worked with Steve Davidson and he went out of his way to help us find the perfect fit for us. He even came in on his day off to ensure that we got the service we were looking for. More

2nd Ford Escape Everyone I worked with was helpful and professional. Steve Davidson went out of his way to take care of every detail. This was my 2nd Ford Escape in 6 Everyone I worked with was helpful and professional. Steve Davidson went out of his way to take care of every detail. This was my 2nd Ford Escape in 6 months and we really enjoy both cars. More

Wonderful car buying experience! We had a wonderful experience with Bill Utter Ford! Quincy Alonzo was knowledgeable of the products and very friendly. The finance manager, Mike Lew We had a wonderful experience with Bill Utter Ford! Quincy Alonzo was knowledgeable of the products and very friendly. The finance manager, Mike Lewis was quick and answered all our questions. Thanks guys for a job well done!! We are very happy with our new 2017 Ford Explorer Limited edition!!! More

Great Experience Salesman was Sebastian, he was great. pushy enough to keep the sale rolling but not rude like most guys get. He had stream lined this sale to make it Salesman was Sebastian, he was great. pushy enough to keep the sale rolling but not rude like most guys get. He had stream lined this sale to make it quick for me to get in and get out, instead of making this an all day affair. This is my first ford, so I'm very satisfied with the knowledge he had, and if he didn't know, he found out quick. Very satisfied customer here, Thanks Sebastian and the finance team for a quick and smooth transaction. More