Bill Utter Ford

New F150 Great experience working with "Easy Steve" Davidson to purchase my new Ford F150. It was a seamless process from sale to the finance department. Goo Great experience working with "Easy Steve" Davidson to purchase my new Ford F150. It was a seamless process from sale to the finance department. Good customer service and very easy to do business with. More

Quick and Easy This was my first time ever buying a car and I think it was easy knowing what I wanted and Steve could help with that very easily. We didn't wait to l This was my first time ever buying a car and I think it was easy knowing what I wanted and Steve could help with that very easily. We didn't wait to long any where and there wasn't any shady business. Just a great car from a great dealership. More

Great car-buying experience Just bought a new Ford Mustang from this dealership. The staff is really helpful. They answered all of my questions and worked hard to make sure I fou Just bought a new Ford Mustang from this dealership. The staff is really helpful. They answered all of my questions and worked hard to make sure I found the perfect car at a price I could afford. Unlike some other dealerships, no one was pushy. They are just really good people to work with, and seem to care that the customer is happy. I would absolutely recommend this dealership. More

The easiest and most painless car buying experience EVER My husband and I had pact that we would never, ever, never buy a car together again, because it is such a hateful, stressful process. This pact held u My husband and I had pact that we would never, ever, never buy a car together again, because it is such a hateful, stressful process. This pact held until yesterday, when his car decided to go belly up. We shopped online and decided to check out Bill Utter to test drive the three cars we were interested in (sorry, Steve Davidson, we were totally gonna use you and then go home and think). Steve met us by my car; he knew exactly which cars we were interested in, talked up their perks AND the problems they could have. He did some comps for us, wasn't pushy, and his financial guru found us a better deal than our pre qualified amount. Seriously, if you need a salesman, definitely look for Steve. He got my humor, had a good time with us, has the most adorable son EVER, and is incredibly personable. My husband and I left with a car, no divorce in sight, and we are still talking to each other. This was easily the best car purchase experience we have ever had. Thanks, Steve! More

New Truck I looked around some other dealerships before going to Bill Utter. They were not as friendly and as willing to work with you like the guys at Bill Utt I looked around some other dealerships before going to Bill Utter. They were not as friendly and as willing to work with you like the guys at Bill Utter. I was greeted by Michael Borchardt as soon as I walked up. He was very knowledgeable about the vehicles and answered all my questions. He made it a very quick and easy process for me. More

Excellent Service We came to Bill Utter Ford looking for a new truck after my son had wrecked his Jeep. We were greeted by Will Shropshire from the beginning of our sea We came to Bill Utter Ford looking for a new truck after my son had wrecked his Jeep. We were greeted by Will Shropshire from the beginning of our search. He was not the typical pushy salesman. He was down to earth, showed us exactly what we were looking for and when I said I wanted to come back, he didn't pressure me in to making a deal that day. He understood I needed to speak with my husband and gave me his card and shook my hand and let me leave without the over the top "you have to buy today or this deal is gone". Being a woman I appreciated that and we came back as I had promised and made the deal the next day. We had several trucks and dealerships to choose from and because of the way Will treated me and the incredible deal we got, I chose Bill Utter Ford. More

Repeat Customer After purchasing my first vehicle from Bill Utter in 2010, it was finally time to replace it with a new one. My first attempt on Thursday 10/19, with After purchasing my first vehicle from Bill Utter in 2010, it was finally time to replace it with a new one. My first attempt on Thursday 10/19, with salesman Rob Richardson, did not result in a contract due to being unable to come to terms on a fair trade in value and sales price of the Demo I looked at. The only disappointment in that first visit was in "Bill" from Finance(?) who basically came into the cubicle and gave me a quick 5 second brush off. I abruptly left. After church on 10/22 my wife and I walked the lot and noticed new clearance stickers on 2017 trucks that were not previously on. The prices seemed much better and so we planned on returning Monday. Salesman Kim Payne called me to inform me that Mr. Richardson had quit and he was following up on his previous leads and asked if I had any questions. That afternoon we met Kim and decided on a vehicle with no trade in. Kim was great to work with as was the finance man last name Lewis who went over all the paperwork with me. I'm happy with the truck and sales staff, especially Kim Payne, but still disappointed in the trade in value offered for my former 2010 Bill Utter Ford truck. More

Excellent Dealership I bought my previous edge from Bill Utter. When I decided to buy my new edge. I went to a different dealership and was very disappointed in their serv I bought my previous edge from Bill Utter. When I decided to buy my new edge. I went to a different dealership and was very disappointed in their service. I made the trip back to Bill Utter Ford to buy my new edge. The customer service is excellent. If I ever decide to buy a new vehicle I will be back. I will recommend this dealership to anyone interested in buying a vehicle. More

Excellent Rey Trevino is the best. Always have a good experience with Rey and The entire Bill Utter staff whether I’m buying or having a vehicle serviced. Rey Trevino is the best. Always have a good experience with Rey and The entire Bill Utter staff whether I’m buying or having a vehicle serviced. More

Poor Service Department Took almost four full days to get my truck repaired. Poor correspondence from the service adviser. Left voice mail on Friday afternoon and she final Took almost four full days to get my truck repaired. Poor correspondence from the service adviser. Left voice mail on Friday afternoon and she finally responded on Monday afternoon. Not sure what has happened to their service department because I have received great service there for the last five years. Not only the worst customer service I have ever received at this dealership it is also the worst customer service I have received at any car dealership. The service manager was helpful and friendly but I should not have needed to speak to him. Took three full days to finally diagnose the problem and then another full day to complete the repair which was about a two hour or less repair. More