Bill Utter Ford

2016 Lincoln MKX purchase experience "Outstanding" customer experience and service. I had already done my homework and knew what I wanted to purchase prior to my initial visit to Bill Utt "Outstanding" customer experience and service. I had already done my homework and knew what I wanted to purchase prior to my initial visit to Bill Utter Ford. Upon arrival I was immediately greeted by sales adviser Toronto Spikes and found the vehicle I wanted to purchase was currently being processed to another buyer pending financing approval. Though disappointing Toronto took my name and number should the deal fall through. Too my surprise he called me the very next afternoon that the vehicle I wanted became available. I immediately acted on the call and we completed the deal that same afternoon. Since the vehicle was a Valentine's gift for my wife and it was Valentine's Day I scored major points when she first saw the Lincoln MKX. My wife even noted what great people we encountered at the dealership. This is the way a vehicle purchase experience should occur. More

Mike Rodriquez/Excellent Customer Service Mike did an excellent job. I was truly dreading the purchase process of a new vehicle based on previous experiences at other dealers. Mike met me at Mike did an excellent job. I was truly dreading the purchase process of a new vehicle based on previous experiences at other dealers. Mike met me at the door and let me talk and explain my situation before he engaged the discussion. This was an excellent start for me. After listening, he went to work on my behalf. He located exactly what I was looking for, he addressed my concerns relative to cost all the while communicating what he was going to do next. There were no surprises except to the fact that I left the dealership in a new F-150 later that day. Far exceeding my expectations. Equally, the process was painless. Mike walked us to the truck as we departed to ensure all of my questions had been addressed. More

Wonderful experience during our visit at the dealership My sales agent was Toronto Spike. He is very professional and knowledgeable with all aspects of his job. There had been times when we had to get him t My sales agent was Toronto Spike. He is very professional and knowledgeable with all aspects of his job. There had been times when we had to get him to reconnect our cell phone in the car and he was very courteous and helped us without hesitation. He has been our salesman since 2005. If he was not good at what he does we would not have retained him as our personal salesman. More

Great service Got me right in with a mechanical problem. Diagnosed and resolved quickly. Reasonable pricing. I’ll be back. Danny Morris was very professional, helpf Got me right in with a mechanical problem. Diagnosed and resolved quickly. Reasonable pricing. I’ll be back. Danny Morris was very professional, helpful and friendly. More

Service recall The entire experience was so easy. Erin met me when I pulled in took the information and sent me up to the lounge to relax and in less than an hour th The entire experience was so easy. Erin met me when I pulled in took the information and sent me up to the lounge to relax and in less than an hour the car was completed. Not what I expected, I expected to be there for hours. It was nice to have the work done properly and quickly. Will definitely recommend your dealership More

Exceptional Thank you Quincy and Bill Utter Ford for making our car buying experience painless and pleasant! The first car purchase for our son was easy and Quinc Thank you Quincy and Bill Utter Ford for making our car buying experience painless and pleasant! The first car purchase for our son was easy and Quincy was very professional, understanding and NOT pushy. We appreciate you and the team at Bill Utter Ford. More

Amazing I had an amazing experience by one certain quick lane advisor she helped a lot I will for sure be coming back and having her help in the future when I I had an amazing experience by one certain quick lane advisor she helped a lot I will for sure be coming back and having her help in the future when I need work done More

Excellent Service We have always received excellent service from the sales, service, and auto body shop. I’m looking forward to buying a F150 from here in the future! We have always received excellent service from the sales, service, and auto body shop. I’m looking forward to buying a F150 from here in the future! More

Great Experience!! Great team. I bought my 2016 Lincoln MKX from a local Lincoln dealership. I have repeatedly had terrible experiences with the service departments at both Dallas a I bought my 2016 Lincoln MKX from a local Lincoln dealership. I have repeatedly had terrible experiences with the service departments at both Dallas area Lincoln dealerships. Erin Bostick stepped in and did a great job. So, when looking to trade in my Lincoln, I naturally looked to Bill Utter Ford for my replacement vehicle. I am now the proud owner of a 2018 Ford Explorer Platinum (Thank you, Monica Utter for relinquishing it to me). My entire team was superb from beginning to end. Every person that I have come in contact with has had a smile on their face. It is great working with people who enjoy their jobs! Thank you to everyone at Bill Utter Ford! More

Customer Service Above and Beyond Everywhere Else Bill Utter Ford is by far the best dealership experience I have had. In order to find the car that my son wanted, Craig Bowen had to complete a deale Bill Utter Ford is by far the best dealership experience I have had. In order to find the car that my son wanted, Craig Bowen had to complete a dealer trade. Well, when it arrived, I had given him the wrong information about the car and it was the wrong car (my fault). I felt horrible and was thinking of ways that we could accept this car, even though it wasn't what we were looking for. Craig then asked, "What car does your son want?", I told him and he said, without hesitation, "Then that's what we will get for him." And they did! My son loves the car and I was blown away by the level of service. Thank you Craig Bowen and Bill Utter Ford. You have a customer for life! More