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Bill Utter Ford
Denton, TX
4,206 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,206 reviews
March 22, 2018
We had a very good experience. Everyone was very helpful, polite and professional. We received a great trade-in amount for our 2014 Escape. We were lucky to find an Explorer we real Everyone was very helpful, polite and professional. We received a great trade-in amount for our 2014 Escape. We were lucky to find an Explorer we really liked right there on the lot with all the “bells and whistles” we wanted. We were there for several hours and Mike made sure all our needs were met. The following weekend we came back to have our windows tinted and have mud guards placed. The dealership gave us a loaner to use and we were able to drive back home where we could be comfortable waiting for the work to be done on our Explorer. We even were able to have lunch right there at the dealership where they were having a barbeque for their customers. “Thank you” Bill Utter Ford for a pleasant experience. We are certainly enjoying our new 2018 Explorer Limited! Cathy and Jim DeMasi More
by newcargal
Employees Worked With
Other Employees :
Bill Cooper, Denise Wolfe, Steve Davidson, Tabatha Rodriguez, MIKE RODRIQUEZ
March 20, 2018
Oil change 7very good service with hardly any wait time to have my truck serviced. Service department personnel were friendly and did a good job explaining work 7very good service with hardly any wait time to have my truck serviced. Service department personnel were friendly and did a good job explaining work to be done and length of wait time More
by Bebo
Employees Worked With
March 20, 2018
Outstanding dealership Had the best ever experience in purchasing a 2018 Ford F150 Platinum from Bill Utter Ford. Kim Payne was exceptional in understanding the vehicle I wa Had the best ever experience in purchasing a 2018 Ford F150 Platinum from Bill Utter Ford. Kim Payne was exceptional in understanding the vehicle I was interested in, along with the price and trade-in value I expected to get for my Truck. He was patient and never pushed us to purchase. We were also very pleased in working with Jim Houghton (Internet Sales) and Denise Wolfe (Aftermarket Accessories). I would recommend Bill Utter Ford to anyone wanting to purchase a new Ford Vehicle. More
by Bob R
Employees Worked With
Denise Wolfe, Jim Houghton, Kim Payne
March 20, 2018
Excellent service Jason and everyone at Bill Utter Ford gave me excellent service. It was quick and the easiest car I ever bought. It was wonderful. I did everything by Jason and everyone at Bill Utter Ford gave me excellent service. It was quick and the easiest car I ever bought. It was wonderful. I did everything by phone and online. Then went in to sign papers and pick up my new car. I was out in about an hour and 20 minutes or so. More
by Vicki55
March 16, 2018
Oil change Always treated good on every visit , I purchased the truck from bill utter and i have brought it back for service here every time with a good experien Always treated good on every visit , I purchased the truck from bill utter and i have brought it back for service here every time with a good experience each time More
by Jj11214
Employees Worked With
Dillon Love
March 15, 2018
Best customer service ever. Thanks to everyone especially Dillon. Very efficient and polite. Service was great and he handled all of the warranty details on my tire. Really appre Thanks to everyone especially Dillon. Very efficient and polite. Service was great and he handled all of the warranty details on my tire. Really appreciate everyone there. More
by BG
Employees Worked With
Shuttle drivers Barry and Javier. , Dillon Love
March 15, 2018
WONDERFUL SERVICE DANNY MORRIS IS THE BEST. QUICK, EFFICIENT AND KEEPS ME UPDATED ON ALL OF MY VEHICLE NEEDS. KIND AND PROFESSIONAL. I DO ALL OF MY VEHICLE BUSINESS DANNY MORRIS IS THE BEST. QUICK, EFFICIENT AND KEEPS ME UPDATED ON ALL OF MY VEHICLE NEEDS. KIND AND PROFESSIONAL. I DO ALL OF MY VEHICLE BUSINESS WITH BILL UTTER FORD More
by daisy
Employees Worked With
March 13, 2018
Tentative Revised Review Right now I'm giving Bill Utter a second chance so this review is tentative we'll see how things work out I'm very optimistic I'm giving three stars r Right now I'm giving Bill Utter a second chance so this review is tentative we'll see how things work out I'm very optimistic I'm giving three stars right now with the option for 5 if my problem is taken care of More
by sladecagle13
March 11, 2018
Outstanding experience. Doyle and the team at Bill Utter were awesome. We could not be happier with our purchase. Doyle even gave us a lesson on how to work the the new techn Doyle and the team at Bill Utter were awesome. We could not be happier with our purchase. Doyle even gave us a lesson on how to work the the new technology that we were totally clueless about. More
by dauber
March 09, 2018
Disappointed My wife and I stopped in to look at the 2017 F-250 Trucks they had on hand. It was called Truck Month but you wouldn't know it there. The sales person My wife and I stopped in to look at the 2017 F-250 Trucks they had on hand. It was called Truck Month but you wouldn't know it there. The sales person helping us did a really good job until we got inside to deal on two trucks we were looking at. They appraised the vehicle I had which is not old but is a gas engine. I also work with the local credit union in that area. I was basically told because I drive a gas truck they really couldn't help me. I am in the market for a Diesel. I was told what they could do and I was ready to haggle to get into a new one. They didn't haggle at all and told me my truck was worth nothing to them. I have driven Fords my whole life and will not change but I will never stop by that location again. They didn't seem to want to work with the customer at all. I will deal with the other dealership I always go back to. I have family members that have bought from this location but after my stop they are not going to return there. More
by mgann4109
Employees Worked With
Chris Blazo
