Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,206 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,206 reviews
June 07, 2018
Top notch customer service Bill Utter Ford service department is well organized and efficient. I went in first for a recall and returned for an oil change. Did exactly what I as Bill Utter Ford service department is well organized and efficient. I went in first for a recall and returned for an oil change. Did exactly what I asked with no up-sell. Work done in a timely fashion at a fair price. Will return soon for a new set of tires. More
by Jimmie D
Employees Worked With
Erin Bostick
June 05, 2018
No pressure dealership! Shout out to Kim Payne! Purchased a vehicle there today, best dealership experience I've ever had. No pressure sales. No pressure financing. They work Shout out to Kim Payne! Purchased a vehicle there today, best dealership experience I've ever had. No pressure sales. No pressure financing. They worked hard to earn my business and we're never pushy. Just tried to find the perfect vehicle for me when I had a deadline and they managed to pull it off. They were very fair with my trade in and price of the new one. It really felt like, from the top down, they actually put customers first and it's not just about making a sale. I say all this as someone who visited 5 different dealers in DFW and contacted many more for this particular purchase. Bill Utter is the best around. More
by Zack
Employees Worked With
Kim Payne, Mike Lewis
May 30, 2018
Review on purchase We are so pleased with the way Adam Russell and the rest of the Ford team at Bill Utter Ford handled our purchase. They had us in and out within 35 mi We are so pleased with the way Adam Russell and the rest of the Ford team at Bill Utter Ford handled our purchase. They had us in and out within 35 minutes of arriving! Papers signed and Adam explained features so I would be able to use them! It was an awesome experience! More
by Big Don
Employees Worked With
May 29, 2018
Fast Efficient Effective Friendly Service Had the works performed on our two cars on Saturday and the team kept us informed after we dropped the cars off and provided ride home in between. Mar Had the works performed on our two cars on Saturday and the team kept us informed after we dropped the cars off and provided ride home in between. Mario did a fine job in safely taking us home. More
by Jack
Employees Worked With
Other Employees :
Mario our service driver for pick up and return., Craig Bowen, Dillon Love
May 21, 2018
service engine Greg was very friendly and handled our service engine work and recall perfectly. Our time was also taken into account. He was very knowledgeable about Greg was very friendly and handled our service engine work and recall perfectly. Our time was also taken into account. He was very knowledgeable about oil change information also. More
by Ford fusion
Employees Worked With
May 18, 2018
Great service with a smile and honest and fair work needed Eddie Church is what customer service should be .. smiling and welcoming me as would be a family member and listened to my concern regarding my truck Eddie Church is what customer service should be .. smiling and welcoming me as would be a family member and listened to my concern regarding my truck and after explaining my need for service and Liam car he called one of your technicians over for me to explain my issue with truck and then we agreed to arrange a date for service and he provided my a loaner car .. everything went as planned and better than expected.. I will continue to do business with Bill Utter Ford and recommend to family and friends.. thank you as it is hard to find good honest service these days.. thank you again as everyone treated me with respect and a big smile and it shows they care and enjoying what they do!! More
by Ford truck man
May 12, 2018
Solid Service I am very pleased with the efficiency and no-hassle of my warranty work. The return of my vehicle was quicker than expected. Thank you! I am very pleased with the efficiency and no-hassle of my warranty work. The return of my vehicle was quicker than expected. Thank you! More
by DaWest
Employees Worked With
Johnny Constancio
May 11, 2018
Excellent Service & Found the Right Truck My salesperson, Jason Robinson took the time to find me the exact truck I was looking for without having to wait on a special order. The process was My salesperson, Jason Robinson took the time to find me the exact truck I was looking for without having to wait on a special order. The process was seamless and very easy. This was by far the best vehicle purchase experience I’ve ever had. More
by Jeremy176102
May 03, 2018
Consistently reliable first rate service I have been a customer of Bill Utter Ford for 30 years for purchase, trade, and service. Great people. First rate dealership! Always concerned about n I have been a customer of Bill Utter Ford for 30 years for purchase, trade, and service. Great people. First rate dealership! Always concerned about needs of the customer. More
by DonWindle
May 02, 2018
New car buyer Chris was very knowledgable about the vehicles when showing them to us. Answered all of our questions, and was very polite even staying way past clos Chris was very knowledgable about the vehicles when showing them to us. Answered all of our questions, and was very polite even staying way past closing to make sure we knew everything about the SUV we purchased. This included setting up my phone to work with the SUV I purchased. I would highly recommend asking for Chris. Bill Cooper was very helpful in helping us with pricing. Seemed very genuine. Carl Anderson even came out and spent time with us thanking us for our business. Really everyone was super I just can't remember all their names. More
by New car girl
