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Bill Utter Ford
Denton, TX
4,207 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,207 reviews
July 25, 2018
Kim Payne and this dealership did an excellent job for us We had been looking into purchasing a Ford Fusion or Ford Fusion Energi from a couple of dealerships. One of the dealerships told us they had a new on We had been looking into purchasing a Ford Fusion or Ford Fusion Energi from a couple of dealerships. One of the dealerships told us they had a new one in stock but when we arrived there after a 45 min drive we found out we had been baited. We met Kim on our way home from work at the end of the day and he stayed late to help inform us and allowed us to test drive a car even though everyone was leaving for the day. He followed up within 2 days with the car we had been looking for on the lot and as we were going through the deal even surprised us with unexpected savings he had found from Ford. This was the least hassle most honest new car deal I have ever made. Thank you Kim for looking out for us before, during, and after the sale. We love the car and will definitely see you again when we are ready for our next vehicle. More
by ronlgrimes
Employees Worked With
Kim Payne
July 25, 2018
Not bad I made an appointment for 10:00 am. I arrived at 9:45 am, and I was told that it would take 1 1/2 hours. They hadn’t even started on the vehicle until I made an appointment for 10:00 am. I arrived at 9:45 am, and I was told that it would take 1 1/2 hours. They hadn’t even started on the vehicle until over an hour later. So it was over 2 1/2 hours later when they finished with it. Very frustrating. More
by xcalbr44
Employees Worked With
Johnny Constancio
July 24, 2018
very pleased bought a new ford pickup and was very pleased with the service I received was treated very well and was satisfied with all the people I was in contact bought a new ford pickup and was very pleased with the service I received was treated very well and was satisfied with all the people I was in contact with More
by wgdefd
Employees Worked With
Bill Hesters, Jim Houghton, Mike Lewis, Chris Blazo
July 24, 2018
Great Experience It was my first time buying a brand new car and Jason made sure to break everything down to where I understood what I was getting myself into. Though It was my first time buying a brand new car and Jason made sure to break everything down to where I understood what I was getting myself into. Though my credit isn't perfect they took into account that I haven't missed a payment in three years with my previous car and were able to offer a reasonable payment plan. The day I went to pick up my car it unfortunately got scratched or dinged up during the detailing process. Understandably I was very upset and was considering looking to other dealerships to take my business. Mike handled the situation perfectly, they were extremely apologetic, offered free window tinting and a loaner car until they fixed the issue. Instead of just covering it up they were completely honest which is a rare trait that is greatly admirable. I'm very happy I stuck with these guys, they made it completely worth while. More
by BPGarza
July 20, 2018
Over the top customer service I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, i I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, informative and do what they say. Even if I just call with questions or want to know about pricing or information they are kind and make time for me. They are a long standing family business in the community and their dedication and quality shows in all areas from vehicle selection, upgrading the property, capable staff, even at times having events. My only complaint would be to monitor the direction of their sprinkler system to keep it on the grass. More
by LAK789
Employees Worked With
Other Employees :
On site Enterprise rental employees(Alison and John)
July 18, 2018
Quick Service Eddie Church took care of my truck in 2 days which would of taken a week if I took it somewhere else , will definitely be going back to Bill Utter For Eddie Church took care of my truck in 2 days which would of taken a week if I took it somewhere else , will definitely be going back to Bill Utter Ford More
by Dirtslinger
Employees Worked With
July 17, 2018
New mustang convertible The process was efficient and went well. Will did a good job of shepherding us through and explaining the technology. I would recommend to my friends The process was efficient and went well. Will did a good job of shepherding us through and explaining the technology. I would recommend to my friends in the future. More
by Jranger
Employees Worked With
Will Shropshire, Kyle Hodges
July 17, 2018
Outstanding Service We purchased a new 2018 Ford F-150 about a week ago. We worked with Kim Payne as the salesman and our experience was nothing but exceptional! Kim was We purchased a new 2018 Ford F-150 about a week ago. We worked with Kim Payne as the salesman and our experience was nothing but exceptional! Kim was not pushy at all, had a great sense of humor and made it a very pleasant experience for us all the way around! Everyone we came in contact with through the process were friendly and helpful in every way. We purchased a 1997 Ford Expedition from Bill Utter Ford which we still have today and it has been a wonderful vehicle for all these years. We wouldn't shop anywhere else and highly recommend both this business and Kim Payne as the ones to deal with! More
by cbbg2018
Employees Worked With
Kim Payne, Taylor Boyle, Mike Lewis
July 15, 2018
Friendly service and kept me updated on the progress of the completed job. Eddie made I got ride to and from dealership to home also checking on recall for airbag from and kept me updated on the progress of the completed job. Eddie made I got ride to and from dealership to home also checking on recall for airbag from awhile back for the parts to complete. More
by Bobber55
Employees Worked With
July 14, 2018
Define appointment? First visit to this Ford Service Dept. Scheduled for “The Works” oil change. Got there 8 minuets prior to my appointment time this morning. At check First visit to this Ford Service Dept. Scheduled for “The Works” oil change. Got there 8 minuets prior to my appointment time this morning. At check in told me it would be an hour. I was there for 2 hours& 10 minuets. Would have gotten the other recommend work done today if it wasn’t for the fact that I spent the entire a.m. there already. Not sure why you can schedule an appointment when you are just placed in the same order without one. I will drive back to my old dealership 15 minuets further away from home in the future. Workmanship was fine. The time spent sitting is why I am only giving 2 stars. Staff working seemed like this was normal situation. My family has 4 Ford vehicles. Probably will not be back to this dealership service department. More
by SCC
Employees Worked With
Sharon
