Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,210 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,210 reviews
October 10, 2018
Resolved my problems and was very honest on the cause and pa I was disappointed that the correct parts were not installed in July but Greg A. Ordered the correct parts and repaired the problem! Greg was very pr I was disappointed that the correct parts were not installed in July but Greg A. Ordered the correct parts and repaired the problem! Greg was very professional and explained that the issue was their problem to correct! I appreciate his honesty and thoroughness with him communicating with me throughout the process! More
by Jimmiejoe
Employees Worked With
October 10, 2018
Great job from a solid service department. They worked me in even without an appointment. Everything was done in a timely fashion. I was completely satisfied. from a solid service department. They worked me in even without an appointment. Everything was done in a timely fashion. I was completely satisfied. More
by JSGODDA1
Verified CustomerEmployees Worked With
Alex
October 10, 2018
Check engine light When my check engine light came on, I called and Erin got me in right away to determine the issue. I dropped my Escape off in the morning and it was r When my check engine light came on, I called and Erin got me in right away to determine the issue. I dropped my Escape off in the morning and it was ready by lunch. Erin called when the diagnostic was completed and made sure I understood what needed to be addressed. I was very pleased with the entire experience. More
by ldjags
Employees Worked With
Erin Bostick
October 09, 2018
The Works plus I needed oil change and scheduled an appointment for the works. I arrived early in the morning and was seated in the waiting room. My car came back wi I needed oil change and scheduled an appointment for the works. I arrived early in the morning and was seated in the waiting room. My car came back with all changed and washed. Over and above what I requested. Nice and helpful people there. More
by lethakay50
Employees Worked With
Randy Owen, John Witt
October 09, 2018
Car Lease I want to thank Mike R. for getting me the car I wanted. But, I am wondering why after I was told by leasing that I owed nothing on my returned car, I want to thank Mike R. for getting me the car I wanted. But, I am wondering why after I was told by leasing that I owed nothing on my returned car, I received a "Not A Bill" for $275.00? If I don't owe anything the this was not needed. More
by PM76227
October 09, 2018
Before, you BUY!! Warning ⚠️ Go meet the service department! They are the ones that will keep you Safe, moving and add value to your investment, when it’s time to trade up!!! Best Go meet the service department! They are the ones that will keep you Safe, moving and add value to your investment, when it’s time to trade up!!! Best services in North Texas in my opinion! Plus they support UNT, Thank You Danny Morris for the many years of being my Service Advisor and Honest😇 More
by WBF65
Employees Worked With
Other Employees :
Jeffrey Rigsby, Erin Bostick
October 08, 2018
The ideal way to shop and buy a new vehicle My buying experience couldn’t have gone any better. I got all of the information on F-150s I was looking for and had a detailed discussion on working My buying experience couldn’t have gone any better. I got all of the information on F-150s I was looking for and had a detailed discussion on working out the price. I appreciate their no-pressure sales associates taking the time to answer all of my questions. Would definitely buy from them next time! More
by BGlaser
Employees Worked With
Tom McGarvey, Kenneth Carter, Kyle Hodges, MIKE RODRIQUEZ
October 08, 2018
Service Danny has helped us out on both our Fords, he's always willing to help. If something is needed he will call before any work is done on our vehicles. W Danny has helped us out on both our Fords, he's always willing to help. If something is needed he will call before any work is done on our vehicles. We trust him and Bill Utter Ford! More
by COHINO
Employees Worked With
October 08, 2018
Pleasant buying experience Friendly and courteous people in all departments at this dealership. I have been buying from them for 10 years without any problems. Always there to h Friendly and courteous people in all departments at this dealership. I have been buying from them for 10 years without any problems. Always there to help. More
by larryjrios
Employees Worked With
Tom McGarvey, Mike Lewis, MIKE RODRIQUEZ
October 08, 2018
Excellent sale and service with this dealership I have been a client of Bill Utter Ford for over 20 years, purchasing many new vehicles from this dealership. Working with Doyle Chaffin ( and earlier I have been a client of Bill Utter Ford for over 20 years, purchasing many new vehicles from this dealership. Working with Doyle Chaffin ( and earlier Gary Sweatman who went on to pastor a church, his calling) is a positive experience. The GM Carl Anderson is also an individual that I have come to know and respect over the years. Greg Hall my service adviser is the very best and well deserves special recognition for handling all my service needs in an excellent fashion. I have on occasion done business with the brother, Bob Utter, who owns a Ford dealership in Sherman, TX. Their body shop manager Troy Dyer is the very best, one who handles my body shop needs in a very excellent manner. I like both dealerships,and the vehicle I recently purchased was transferred by another Utter Ford store to Bill Utter Ford with Doyle Chaffin's apt assistance. More
by Williejo0830
Employees Worked With
Other Employees :
Mike Lewis, Kyle Hodges
