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Bill Utter Ford
Denton, TX
4,210 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,210 reviews
October 15, 2018
Excellent service long wait times Service team here is very friendly and helpful. I would give 5 stars if the service was quicker. I’ve waited an hour and a half before for an oil chan Service team here is very friendly and helpful. I would give 5 stars if the service was quicker. I’ve waited an hour and a half before for an oil change with an appointment and 2 hours for an alignment. Other than that, the experience was outstanding. More
by Austin N.
Verified CustomerEmployees Worked With
October 13, 2018
Good service Knowledgeable service department. They keep you informed as to the progress being made in your vechicle. Work well with warranty companies and work to Knowledgeable service department. They keep you informed as to the progress being made in your vechicle. Work well with warranty companies and work to get the best deal possible from them. More
by CKP054
Employees Worked With
Rob Capule
October 12, 2018
Service on 06 ford 500 Worked with Mr. Greg Hall, on the problems of my car very pleased with his professional and friendly informative manner. Mr. Hall kept me informed and Worked with Mr. Greg Hall, on the problems of my car very pleased with his professional and friendly informative manner. Mr. Hall kept me informed and explain the process and worked until my car was completely good to go...Thank You Mr Hall More
by MSBAZ1127
Employees Worked With
October 12, 2018
Great prompt, efficient professional service Had cooling system flushed and vehicle detailed. Detailing was very impressive. Car looks like new. Flush went smoothly. I was provided courtesy s Had cooling system flushed and vehicle detailed. Detailing was very impressive. Car looks like new. Flush went smoothly. I was provided courtesy shuttle service to and from the dealership. Everything went as smooth as glass; timely, courteous and professional. Everyone treats the vehicle owner like a member of the family More
by PILOTS6960
Employees Worked With
October 11, 2018
Jason Robinson is the greatest, very professional. Jason Robinson is the greatest, very professional and very informative,we will definitely recommend him to our friendsWe will call again if we need a Jason Robinson is the greatest, very professional and very informative,we will definitely recommend him to our friendsWe will call again if we need a new car.. More
by Tommyjanet1969
October 11, 2018
Nothing was resolved Unfortunately have a Lincoln with a bad air bag . Still waiting to get it fixed. It's not like I am a new customer as I have bought over a dozen cars Unfortunately have a Lincoln with a bad air bag . Still waiting to get it fixed. It's not like I am a new customer as I have bought over a dozen cars an trucks from this dealer. I try to stay local but that may have to change More
by FJCHARNEY MD
October 11, 2018
And did a good job of communicating with me Our appointment was right on time Erin follow through with the things that needed to be done except we are not happy with the outcome on the brightne Our appointment was right on time Erin follow through with the things that needed to be done except we are not happy with the outcome on the brightness for the instrument panel lights it Has to be a very bright day out for that to kick on brighter When we looked at different ford products that was the plus that helped for her eyesight problems now we find out it turns off on bright days not happy with that outcome More
by budanddixie
Employees Worked With
Erin Bostick, Kyle Hodges
October 11, 2018
Great Service I had my vehicle in for service and it was completed quickly, was fairly priced and had excellent communication. John went above and beyond my expecta I had my vehicle in for service and it was completed quickly, was fairly priced and had excellent communication. John went above and beyond my expectations for customer service. Thank You. More
by Texas GR
Employees Worked With
John Witt
October 11, 2018
fixing my truck There is,Just the best Ford dealership, with just the right and nice people. good help when you need it and very reasonnable compare some others There is,Just the best Ford dealership, with just the right and nice people. good help when you need it and very reasonnable compare some others More
by PWTEXASCOMPANY
October 11, 2018
The services where professional courteous friendly I am pleased with the services received from Bill Utter Ford and my service representative. The appointment was scheduled and honored on time, the I am pleased with the services received from Bill Utter Ford and my service representative. The appointment was scheduled and honored on time, the estimated completion time with earlier then stated, the work as well done, profession services, courteous service. I'm highy satisfied with the services received. More
by duncanbillu
Employees Worked With
