Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,210 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,210 reviews
October 23, 2018
A computer chip can make a mess of your monday morning! I took my 2016 Explorer in with no radio. They took it in and found the problem and I was able to pick up my SUV that afternoon. Really nice service I took my 2016 Explorer in with no radio. They took it in and found the problem and I was able to pick up my SUV that afternoon. Really nice service people. More
by fiberfanatic2
Verified CustomerEmployees Worked With
Regina McGinn
October 22, 2018
Buying a pre-owned Edge. Salesman was straight talking and no pressure. Gave me information for my decision and gave me time to make a decision. Also helped me set up my phone Salesman was straight talking and no pressure. Gave me information for my decision and gave me time to make a decision. Also helped me set up my phone with the car. Along with showing me other features on the car. More
by richard75080
October 22, 2018
Oil Change - October/2018 I took my Ford F1 50 in to have the oil changed last Friday. The service technician suggested that I do a coolant flush which I also authorized. On S I took my Ford F1 50 in to have the oil changed last Friday. The service technician suggested that I do a coolant flush which I also authorized. On Sunday having driven probably less than 100 miles, and indicator came on my truck stating that I needed to have an oil change I suspect the technician forgot to reset the oil mechanism. I also sent a text message to the service department, but have not received a reply. More
by LEHANUS
Employees Worked With
Randy Owen
October 22, 2018
Great service staff!! I was told that it could take two hours for what my vehicle was in for and the amount of vehicles that were checked in ahead of mine. It was finished I was told that it could take two hours for what my vehicle was in for and the amount of vehicles that were checked in ahead of mine. It was finished in just over an hour. Completely satisfied that the staff was considerate of my time. Thank you service department!!! More
by Steve.kelley
October 22, 2018
Erin was amazing! When I learned Johnny was no longer with Bill Utter Ford, I was concerned. Johnny always held my best interest at heart. My experience with Erin put a When I learned Johnny was no longer with Bill Utter Ford, I was concerned. Johnny always held my best interest at heart. My experience with Erin put all my concerns to rest! Her temperment, attitude, and professional approach was only exceeded by her helpfulness. She is an asset to Bill Utter Ford and from now on I will request her by name. Great job Erin!!! More
by zstateson
Employees Worked With
Erin Bostick
October 22, 2018
Another great deal This is the third car we’ve purchased from Bill Utter Ford and each time Dr. Phil Tysinger has made The experience quick, easy and a great deal.The fi This is the third car we’ve purchased from Bill Utter Ford and each time Dr. Phil Tysinger has made The experience quick, easy and a great deal.The finance department also explained each aspect of that process. Yes, I’ll be back More
by Dennis
October 22, 2018
Great My service was very quick and efficient. The staff was nothing short of friendly and honorable. I have no complaints. I'm really grateful for the serv My service was very quick and efficient. The staff was nothing short of friendly and honorable. I have no complaints. I'm really grateful for the service! More
by ANDERSON.KAYRA08
Employees Worked With
Robert was very helpful
October 22, 2018
Very Good and Friendly Service I came in on a very rainy Saturday morning, for an unscheduled visit, because my battery was giving me trouble. Much to my surprise, I was taken in p I came in on a very rainy Saturday morning, for an unscheduled visit, because my battery was giving me trouble. Much to my surprise, I was taken in promptly, just like I had an appointment and taken care of well. Even better, my replacement battery was covered by my warranty so it did not cost me anything out of pocket. Very surprised and very pleased with this experience. More
by KurtB
Employees Worked With
Regina McGinn, Erin Bostick, Don Swift
October 21, 2018
***** Five star experience. Kyle met us at the door and made us feel welcome. Showed us exactly what we asked for and was very pleasant to work with. No pre Five star experience. Kyle met us at the door and made us feel welcome. Showed us exactly what we asked for and was very pleasant to work with. No pressure sale. We will recommend this dealership 😀 More
by J Tack
Employees Worked With
Tom McGarvey, Denise Wolfe, Mike Lewis, Kyle Hodges
October 19, 2018
Quickest, car purchase I’ve ever had. I found a preowned car on the website that matched what I had been searching for. The price of the car on the website did not change when I spoke to t I found a preowned car on the website that matched what I had been searching for. The price of the car on the website did not change when I spoke to the dealership on the phone, as it many times does with hidden fees that are added after you decide to purchase. I talked to the sales person and we negotiated a price over the phone, I took the car on a test drive. Came back, said yes, I’ll take it, filled out paper work, wrote a check and I was out the door. More
by MSCOOK
Employees Worked With
Will Shropshire
