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Bill Utter Ford
Denton, TX
4,210 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,210 reviews
November 06, 2018
No communication! Tired of the same old B.S. no communication on what is going on with our truck. The truck sits at the dealer for over a month before I have to go down Tired of the same old B.S. no communication on what is going on with our truck. The truck sits at the dealer for over a month before I have to go down there and confront the service writer Eddy to get answers. It should have never gone this far. Find out that the service bulletin came out in 2012 for my truck and was not addressed until the 2nd visit for the same problem and then the service dept wants me to pay full price for both visits when it wasnt repaired or quality control checked before Ibwas notified that it was ready. What a JOKE of a place! More
by matt.hashimoto
Verified Customer
November 05, 2018
Good and bad Originally took in for recall. bad information took much longer than anticipated. did not finish work. Later after complaining, Danny took wonderfu Originally took in for recall. bad information took much longer than anticipated. did not finish work. Later after complaining, Danny took wonderful care of me. Did everything I ask and more. Said they are having trouble with come employees. More
by DRELLGOFF
Employees Worked With
November 05, 2018
Professional, state of the art shop, great service. Respectfully and courteous service. Clean building. Helpful employee's. Over all wonder experience. The viewing windows are great. Charging ports are Respectfully and courteous service. Clean building. Helpful employee's. Over all wonder experience. The viewing windows are great. Charging ports are a nice addition. 5 star service. More
by Mancox100
Employees Worked With
John Witt
November 05, 2018
Beyond my expectations I am always treated with professional courtesies when bringing our Ford vehicles to the dealership. BILL UTTER FORD is utterly amazing ! I will contin I am always treated with professional courtesies when bringing our Ford vehicles to the dealership. BILL UTTER FORD is utterly amazing ! I will continue this relationship for years to come ! More
by GTZ95
November 05, 2018
Friendly and Professional Service I will only go to Bill Utter to have my vehicle serviced. They are always so ready to answer questions I may have. I appreciate the friendliness and I will only go to Bill Utter to have my vehicle serviced. They are always so ready to answer questions I may have. I appreciate the friendliness and professionalism I encounter with each employee. More
by Martha1226
Employees Worked With
Dillon Love
November 04, 2018
Amazing service! Amazing service department. The service department is clean and stunning. The service advisors are all nice. This is the by far one of the best servic Amazing service department. The service department is clean and stunning. The service advisors are all nice. This is the by far one of the best service centers around. More
by bchurch
Employees Worked With
Other Employees :
Erin Bostick, Dillon Love, Don Swift, John Witt
November 03, 2018
Professionalism and Great Service Our new 2018 Ford Edge was only 3 weeks old when someone back into the drivers side front fender. Being a long time customer for service on my Ford ve Our new 2018 Ford Edge was only 3 weeks old when someone back into the drivers side front fender. Being a long time customer for service on my Ford vehicles, I didn't hesitate to use Bill Utter Ford for the body repair work. They did the estimate in a timely, professional manner and a week later once all was approved with the insurance company, I dropped the vehicle off for the repairs. The car was completed a day early and the quality of the work was outstanding. I'm very particular about my cars and with it being a new vehicle I wanted it to be perfect and it was! Bill Utter Ford has been very consistent for me over the last 8 years and I highly recommend them. More
by FordMan
Employees Worked With
Jeffrey Rigsby, Debbie Sprabeary
November 02, 2018
Great service I got an appointment the night before at 7:30am. I arrived 30 mins late and they still accommodated me. The service team was honest about the time it I got an appointment the night before at 7:30am. I arrived 30 mins late and they still accommodated me. The service team was honest about the time it would take and the costs upfront. The waiting area is great, plenty of room and access to wifi allowing me to work while waiting for my truck. All around great experience. More
by sj1240
Employees Worked With
November 02, 2018
Great people/great service Fast and friendly eve the checkout was great. everything was done on time, truck was ready to go as son as I arrived, no hassles. Fast and friendly eve the checkout was great. everything was done on time, truck was ready to go as son as I arrived, no hassles. More
by thorin1221
Employees Worked With
Erin Bostick
November 01, 2018
Oil change Happened in a decent amount of time & no pressure to "upsell" me with non requireed parts. Ok, needs to be longer, so, 4 more words... Happened in a decent amount of time & no pressure to "upsell" me with non requireed parts. Ok, needs to be longer, so, 4 more words... More
by jdptns
Employees Worked With
