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Bill Utter Ford
Denton, TX
4,211 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,211 reviews
November 21, 2018
Car buying made easy It was time for my mom to buy a new car and with all of the options out there she was feeling quite overwhelmed. As we were looking at cars in the par It was time for my mom to buy a new car and with all of the options out there she was feeling quite overwhelmed. As we were looking at cars in the parking lot a salesman approached and asked if we needed help. Our salesman was Roberto Barrios. He is very polite and easy going. He gave the right amount of help without hovering or being pushy. We felt very comfortable with him. We didn't buy that day because it is a big decision and my mom wanted to think about which model would be best for her. Having Roberto as our salesman was a big reason we returned to Bill Utter. My mom felt very at ease with him. More
by Kat B
Employees Worked With
November 20, 2018
excellent and fast service! This dealership always provides the best service. Easy appointments, quick service, friendly courtesy car driver, and top notch service results. Frien This dealership always provides the best service. Easy appointments, quick service, friendly courtesy car driver, and top notch service results. Friendly, courteous, and professional employees. More
by geormusic
Employees Worked With
Randy Owen, Regina McGinn
November 20, 2018
Good Experience My experience with the service department was a positive one. Our service rep Erin was easy to work with. They handled my recall issues on my truck in My experience with the service department was a positive one. Our service rep Erin was easy to work with. They handled my recall issues on my truck in a very timely fashion. In and out in 1/2 day. Overall experience was very good. More
by CLERIHEW1313
Verified CustomerEmployees Worked With
Erin Bostick
November 20, 2018
Always good with these guys. Top notch!!! So helpful, honesty and integrity. They want you to get what you want......not what they think you need. I'm impressed by Roberto Barrios and his will So helpful, honesty and integrity. They want you to get what you want......not what they think you need. I'm impressed by Roberto Barrios and his willingness to allow me to choose what's right for me.......and not what's right for him. More
by Dovesdrummer
Employees Worked With
November 20, 2018
Six months later still can't drive my car My car had a recall when I bought it in June. It is now almost December and I still can't drive my car due to the recall. I will give them credit they My car had a recall when I bought it in June. It is now almost December and I still can't drive my car due to the recall. I will give them credit they have provided a rental car for me to use while I wait. My car is currently sitting in the driveway not running. Nervous about the damage it may have from just sitting there. More
by sarahra1981
Employees Worked With
Craig Bowen, Will Shropshire
November 20, 2018
Found the right place for service Staff are Courteous, efficient, and accurate. Welcoming waiting area staff talks over service needs and sticks to time frame. Easy to get to and e Staff are Courteous, efficient, and accurate. Welcoming waiting area staff talks over service needs and sticks to time frame. Easy to get to and easy to check in. More
by gingerrose1953
Employees Worked With
J geyer, John Witt
November 20, 2018
Worst Experience Ever This past Friday, 11/16/2018, I had scheduled an appointment at 1:30 because my check engine light was on. When I check in, I informed the tech that I This past Friday, 11/16/2018, I had scheduled an appointment at 1:30 because my check engine light was on. When I check in, I informed the tech that I would be waiting on my vehicle. The tech that was assigned the appointment, Robert, was not there so another tech checked me in. At 5:00, after noticing that my truck was sitting in the garage and not being worked on, I finally went up to the desk for an update. I went up to the tech who I dropped the vehicle off with first. He looked at me standing there, then proceeded to make a phone call. After making the phone call, and noticing that I was still standing there he finally asked me if I needed some help. He directed me to my assigned Tech who stated that "I've tried calling you a couple of times". I explained to him that I didn't have my phone with me that day and had been sitting in the waiting area the whole time. Needless to say, they weren't going to be able to complete the repair that day and it would be the following Monday. On Monday, I called Robert at 10:30 because I wanted him to look at another issue I'd been having. I left a message for him and was told he would call be back. At 2:00, I hadn't received a call back so I called again and was told he had left for the day. The person who answered the call, Don, stated that he would check on the progress. He proceeded to tell me that the mechanic hadn't even started on it yet and when I asked when he would have an ETA for me he responded that he'd call me back in about 30 minutes. At 4:30, after not getting a call back, I called again to be told that my vehicle was finally ready. When I arrived to pick up my vehicle I noticed a $149 diagnostic charge on my bill. When I asked about the charge because I was told when I checked in that if they completed the repair, I wouldn't be charged for the diagnostic, I was told that I wasn't charged for the diagnostic, it's just how the bill reads. After several back and forth, they finally removed the charge. This is the second time they've tried to charge me or things I was told there wouldn't be a charge for. I purchased tires through the dealership last year and was told that I got free lifetime balances and rotations, but when I was in last month to have this done, they tried to charge me for it. This service department has also recommended services that I've already completed through them. Last year I had them flush my transmission in January and when I brought the truck in in June for some basic servicing, they recommended I flush my transmission . I will never return to this dealership again and they've actually turned me off of every purchasing a Ford again. More
by tm24c
Employees Worked With
Robert, Don Swift
November 19, 2018
Service In and out very quick thanks to Danny in service department. I have used Danny for many years and he always takes care of me. In and out very quick thanks to Danny in service department. I have used Danny for many years and he always takes care of me. More
by Escape16
Employees Worked With
November 19, 2018
Awesome Service This was a great experience, enjoyed the service work. will certainly recommend this dealership to friends and family for their buying and service nee This was a great experience, enjoyed the service work. will certainly recommend this dealership to friends and family for their buying and service needs. Great.... More
by TLSPIKES1
Employees Worked With
November 17, 2018
the works Had the works done ? on my vehicle, quick in and out. Good job, was done professionally with very little time to wait. Will use again, was very happy Had the works done ? on my vehicle, quick in and out. Good job, was done professionally with very little time to wait. Will use again, was very happy 😃 with service, thanks. More
by Ford Folks
Employees Worked With
Dillon Love
