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Bill Utter Ford
Denton, TX
4,121 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,121 reviews
July 07, 2023
I went to Bill Utter to buy an F150 I had been looking at. Having an F150 in the past, I asked about extended warranty options. The finance person recommended a 3rd party option and said it was the best at. Having an F150 in the past, I asked about extended warranty options. The finance person recommended a 3rd party option and said it was the best one they could offer. I couldn't have left happier. Fast forward three years, and I am having timing chain issues/cam phaser issues due to a poorly designed cam phaser. The recommended warranty from Bill Utter (Endurance) denied my claim, saying that I did not perform maintenance to their standards. I showed them my last 7 oil changes, because that is what they asked of me. This is a known problem in ecoboost engines and has nothing to do with routine maintenance. The warranty company has found anyway possible to get out of covering this claim. I reached out to Bill Utter Ford and they were zero help. They recommended this to me over a Ford extended warranty and now I'm stuck paying the $3600 out of my pocket when I paid $3200 for the warranty for this exact reason. I can't even get ahold of anybody to cancel the rest of my crappy warranty they recommended. I expected at least a call back or some sort of help from Bill Utter in this situation, but all they care about is selling you a vehicle and up charging you for a sham warranty. More
by scottc22
Employees Worked With
Mike Lewis
June 29, 2023
The folks at Bill Utter Ford in Denton, TX, take the time to take care of the Customer. Alexa Scott, Service Advisor, is an excellent member of your Team! Alexa kept me informed of my vehicle and to time to take care of the Customer. Alexa Scott, Service Advisor, is an excellent member of your Team! Alexa kept me informed of my vehicle and took the time to explain the service being performed. Alexa is a valuable member of the Bill Utter Team! She deserves five stars! More
by deutschlandtx
June 28, 2023
I originally purchased my 2018 Ford Mustang Ecoboost at Bill Utter in 2021 and have always gotten it serviced there. I scheduled my service online and if I had questions the service reps answered promptly Bill Utter in 2021 and have always gotten it serviced there. I scheduled my service online and if I had questions the service reps answered promptly. Kason was my my advisor. He was very professional, knowledgeable and attentive. I had some filters replaced and a fuel induction service. My Mustang runs great. I was also offered shuttle service which was efficient. More
by PESpencer
Employees Worked With
Kason Edwards
June 27, 2023
This dealership ranks at the top as far as I’m concerned ! My grandfather bought a Ford from Bill Utter way back when and drive up from Houston to do so. ! My grandfather bought a Ford from Bill Utter way back when and drive up from Houston to do so. More
by Bobby H.
June 24, 2023
Very kind people. They don't try to force you to buy anything you don't need. They don't try to force you to buy anything you don't need. More
by Ldecharmoy
Employees Worked With
June 23, 2023
The mobile technician was on time very nice, and was able to complete the service in the allotted amount of time. He was very polite and courteous. to complete the service in the allotted amount of time. He was very polite and courteous. More
by C
Employees Worked With
Maddie and Johnny
June 22, 2023
Mark Johnson was a huge help in coordinating the mobile technician to come to us to get the open recalls repaired. The technician, Johnny was very professional, knowledgeable, and ensured everything was d technician to come to us to get the open recalls repaired. The technician, Johnny was very professional, knowledgeable, and ensured everything was done correctly! 10/10 would recommend Bill Utter Ford! More
by ZGarrett
