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Bill Utter Ford
Denton, TX
4,267 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,267 reviews
April 27, 2025
Easy process. Charles was great to work with. Transition from online shopping to in-person experience was smooth Charles was great to work with. Transition from online shopping to in-person experience was smooth More
by danongentry
Employees Worked With
April 27, 2025
I had a great experience dealing with the people at Bill utter ford in Denton. utter ford in Denton. More
by Djdavid1382
Employees Worked With
April 22, 2025
Easy to business with Doyle Chaffin, salesman. Lane Morgan, Finance Manager explained the financing clearly & answered all my questions. Lane Morgan, Finance Manager explained the financing clearly & answered all my questions. More
by tatcheson
April 16, 2025
Bought four cars. Best ever. Doyle Chaffin very personal and professional. Will refer others to Bill Utter Best ever. Doyle Chaffin very personal and professional. Will refer others to Bill Utter More
by Cyocum1693
Employees Worked With
April 16, 2025
Dishonest business practices, tried to have me sign a deal sheet with different values than what was previously agreed upon. Finally corrected them and then finance had a completely different set of numb deal sheet with different values than what was previously agreed upon. Finally corrected them and then finance had a completely different set of numbers. Said it I bought a warranty he’d drop my interest rate 2 points. Never got to see the truck until after I signed because it was in detail. Not sure why they took so long I’m still cleaning out the caked up dirt in every crack and crevice. Drivers seat destroyed, salesman said he didn’t notice. Front bumper heavy damage. None of these things were shown on the online pictures More
by dpetty73
Employees Worked With
April 15, 2025
I AM STILL PAYING FOR A CAR I TRADED IN- SEVEN WEEKS AGO! !!!!!! I purchased a car from this dealership on 3/1/25. I traded in a car towards the purchase. On 3/15, I informed them that the car I traded in wa !!!!!! I purchased a car from this dealership on 3/1/25. I traded in a car towards the purchase. On 3/15, I informed them that the car I traded in was still on my account. They stated it would definitely be removed by April. Early April rolls around—NOPE! The car I traded in is still listed on my account. I called the salesperson and spoke with the financing office. They stated it would be resolved in a few days. But NO—here we are SEVEN WEEKS into purchasing our car/trading in, and still no resolution. I spoke with the Finance Manager, Kylie Clark, who stated it would be resolved "quickly," but, you guessed it—NOPE!!!! Now I have TWO car payments but only own one!! This is "people first" service!?!?! I don't think so! SAVE YOURSELF THE HEADACHE AND GO SOMEWHERE ELSE! More
by DianaCFarmer
Employees Worked With
April 14, 2025
We first met Dr. Phil when we moved here in July 2010. He was very professional and straight forward. This was our first experience at a car delear in Texas. Since th Phil when we moved here in July 2010. He was very professional and straight forward. This was our first experience at a car delear in Texas. Since then we've been back 9 times purchasing vehichles, always with Dr. Phil. More
by Sjarcuri777
Employees Worked With
April 14, 2025
Been buying cars here for 15 years. Came from California wanting to buy a new truck Came from California wanting to buy a new truck More
by Sjarcuri777
Employees Worked With
March 31, 2025
We drove 2 1/2 hours after texting keenly all week on 2 vehicles. He was upfront about everything and absolutely no pressure. I would not hesitate to reach out to him again when we are in the market for an vehicles. He was upfront about everything and absolutely no pressure. I would not hesitate to reach out to him again when we are in the market for another vehicle. More
by hlsheppard80
Employees Worked With
March 28, 2025
Adam had exceptional customer service. very attentive with following up and answering all questions. Adam made the process very swift and easy, not a lot of confusion at all. I’ll definit very attentive with following up and answering all questions. Adam made the process very swift and easy, not a lot of confusion at all. I’ll definitely recommend Adam/Bill Utter to anyone looking to buy a car. More
by kwanzamorgan
