Bill Ray Nissan - Service Center

Jake was absolutely the best! Attentive, remembered me from my previous visit and suggested how to fix my issue!! Attentive, remembered me from my previous visit and suggested how to fix my issue!! More

I was waited on right away by Jake Fowler. ...friendly, helpful, and efficient. My wait wasn't bad at all and I felt I was very taken care of. I will ask for him again. He did not pressure me i ...friendly, helpful, and efficient. My wait wasn't bad at all and I felt I was very taken care of. I will ask for him again. He did not pressure me into doing a bunch of work and spending a ton of money. More

Service completed in reasonable time, and with professionalism. Recommendations were appropriate and not oversold. Very happy customer professionalism. Recommendations were appropriate and not oversold. Very happy customer More

I always have a good experience and great customer service and timely manner with services. service and timely manner with services. More

Service Tech was ready when I arrived, knew what I expected, got the job done on time and the price was very reasonable! expected, got the job done on time and the price was very reasonable! More

Very friendly and professional. Took the time to explain the purpose for the recall. They also provided an estimate of time. Took the time to explain the purpose for the recall. They also provided an estimate of time. More

They figured out the problem quickly and resolved it. I had made a mistake and hit a button without realizing it. I had made a mistake and hit a button without realizing it. More

Purchased my truck certified pre-owned. Only have owned it for 6 months. Took it in for the first oil change and tire rotation service. First they tried to say my first service was not free Only have owned it for 6 months. Took it in for the first oil change and tire rotation service. First they tried to say my first service was not free, which it was because of the agreement at time of purchase. Then they found my service agreement and all seemed fine until they came back to me and said there was a problem with my front driver side brake pad and rotor. They took it apart to see what the problem was because the brakes should not have any issues after only 6 months... they say it has worn out unusually fast. Their explanation was that a rock or piece of gravel must have gotten stuck inside and caused it to wear faster than it should have... which seems like a sorry excuse and made-up story. With this reasoning, they said it is not a manufacturer or installation error, and they could not have it covered under the warranty. They wanted me to pay $380 to replace the front brake pads and rotors and $149 for brake fluid. I declined and will not return for any other services other than the other free oil change when it's due. Arrived at 12:45 and left at 3:18 More

Bill Ray is the best. Great service. Nice people. Best experience, every time I go. Great service. Nice people. Best experience, every time I go. More

Darryl Driver is an absolute Outstanding Service Advisor! His customer Service is Superb and the pride he exhibited in his position was clearly evident. Mr. Darryl Driver's attention to detail and continuous His customer Service is Superb and the pride he exhibited in his position was clearly evident. Mr. Darryl Driver's attention to detail and continuous updates of the completion of my vehicle's service was most impressive. Mr. Darryl Driver deserves special recognition for a "Job Well Done" and for "Truly Making My Day"! More