Back

Bill Ray Nissan - Service Center

Longwood, FL

4.6
1,260 Reviews

1,260 Reviews of Bill Ray Nissan - Service Center

Sort by
February 25, 2025

Not trustworthy. Had break service, and 2 weeks later the breaks weren't working and they wouldn't cover it. I won't go back there again. More

by HEIDIBETTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Simmons
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Bill Ray Nissan responded

We would like the opportunity to address your concerns. Please reach out to us directly at (407) 831-1318 when you have a chance. Thank you, and we look forward to hearing from you. Thank you Kimberly Ellis Owner Loyalty Manager 407-831-1318- ext.237

February 25, 2025

It was great that the battery replacement was covered under a warranty, NOT SO GREAT IT TOOK 6 HOURS while I was waiting to swap the battery!!! Do better! More

by TASTAUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Mahoney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Bill Ray Nissan responded

We would like the opportunity to address your concerns. Please reach out to us directly at (407) 831-1318 when you have a chance. Thank you, and we look forward to hearing from you. Thank you Kimberly Ellis Owner Loyalty Manager 407-831-1318- ext.237

February 24, 2025

Not only did I get friendly service when I brought my vehicle in, but the service manager was able to help me when my other car had a flat tire the same day by offering to have the shuttle take me home w More

by MJC2ANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Chambers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 23, 2025

Had a good experience. They were very clear on what they have seen in their inspection. Good service. More

by ARCPRINZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 23, 2025

Best dealership in Florida. Their service department is top notch. Great Customer service. I’ll be back for service. More

by TALKIZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 21, 2025

Robert was incredibly friendly and helpful. He made an extra effort to understand the service needs for the visit. He was made sure to show my daughter, a new driver, what to look for when she More

by ADMIN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 21, 2025

Darryl was excellent. From the beginning of my vehicle issue to the time of pick up he stayed on top of my service and kept me posted. Darryl was very pleasant and profe More

by TINAEKLUND2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Driver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 20, 2025

Actual bill was more than initial estimate, when I contacted not refunded additional charged amount More

by SIVA.K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Carcamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Christian was very helpful and kept me informed along the way. The process was a lot quicker than I expected. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 20, 2025

Spectacular service and care! ! Zack and Rob deserve two raises! They made sure I had what I needed. They were not salesmen, but advisors. More

by KELSEYLMAURER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!