Bill Ray Nissan - Service Center

I've had my Nissan Pathfinder worked on over the years at Bill Ray Nissan and my experience in dealing with David Ray, his son and James Frazier and the Service Managers has been like dealing with members of Bill Ray Nissan and my experience in dealing with David Ray, his son and James Frazier and the Service Managers has been like dealing with members of my own family. Whenever I make an appointment I'm greeted when I walk in. The staff always asks me if I need a ride anywhere and they are happy to do so when I've asked. The waiting area is clean and the whole dealership experience is second to none. I've had situations where my car had to remain at the dealership overnight and they were kind enough to give me a loaner vehicle to use until my car was repaired. My car is always waiting for me when they say it will be and the car is always washed and in perfect condition when the job is done. They have the best staff of any dealership that I've dealt with and it all starts at the top. David Ray runs a tight ship and he is always interested in feedback on the experience I've had with his whole operation. He has even called me personally after receiving my feedback which is unheard of in the car industry. Overall, I would rank them #1 Dealer in the greater Orlando area. More

I purchased a car from Bill Ray nissan (cash) about a year ago! I am ultimately satisfied with the gentlemen Jose Menendez & all the other employees who work at this company. The treat me with the utmost year ago! I am ultimately satisfied with the gentlemen Jose Menendez & all the other employees who work at this company. The treat me with the utmost respect,take care of any and all my needs when it comes to my car. Jose sold me my car...He is a GREAT car salesmen...He made sure, that I had all the options in my 2008 3.5SE Nissan Atlima Coupe...He did everything he could to push the process of buying the vehicle faster..I will not take my vehicle anywhere else, nor will I speak with anyone else from any other dealership when in need of service and outstanding customer care! Jose is one of the BEST AT BILL RAY! He is a man of his word, and always checks to make sure if there's anything that I need when it comes to my vehicle! More

I bought my car from Bill Ray Nissan back in 2008. It was a smooth transaction. However, all contact I’ve had with Bill Ray since then has been a nightmare. I made an appointment and took my car in for servi a smooth transaction. However, all contact I’ve had with Bill Ray since then has been a nightmare. I made an appointment and took my car in for service in January 2012 because my gas gauge had stopped working. We got there and they refused to look at it because it “appeared” to be working properly. After a huge hassle I finally got them to look at it. 2 hours later they called and said they thought they knew what was wrong with it but that it might not be under warranty and that if it wasn’t it would cost me over $500. Since I bought my car there they had all my paperwork on record yet they couldn’t tell me if it would be covered under warranty. I told them to go ahead and fix it. It was under warranty but I had to deal with the headache of all of the paperwork since they wouldn’t. The next day the gas gauge stopped working again. In July 2012 I got a coupon in the mail for $24.99 for an oil change and tire rotation. I made an appointment for 10:30 A.M. I got there at 10:15 and stood outside for 20 minutes while everyone pretended not to see me. I finally caught the attention of a woman who looked at my appointment and said only John could help me. I waited another 10 minutes for John to get done with whatever he was doing. When he finally came over to help me I voiced my frustration that I had been waiting for 30 minutes even though I had an appointment and that other people who got there after I did had already been helped. He immediately copped an attitude and said he didn’t understand what the problem was. I opted to take my car and leave. I would rather pay double somewhere that I get quick, friendly, and efficient service than ever deal with Bill Ray Nissan again. I love my car, but when I’m ready for a new Nissan I’ll definitely go somewhere else. More

Waited 1.5 hours for an oil change I had made an appointment for. Dealership is very old and outdated. When their cable went out while I was waiting and I asked why it was out a salesman said well w appointment for. Dealership is very old and outdated. When their cable went out while I was waiting and I asked why it was out a salesman said well why didn't you just bring a book? Terrible customer service, speed, and atmosphere. I will make the drive to a different dealer for all maintenance in the future! More

Employee Ken Bridwell persuaded me to "rent" a car from Enterprise while my truck was in the service shop. I drove the car 27 miles, put gas in it and returned it to Ken at the Bill Ray Nissan dea car from Enterprise while my truck was in the service shop. I drove the car 27 miles, put gas in it and returned it to Ken at the Bill Ray Nissan dealership. He checked out the vehicle and said it was fine. I gave him the keys, paid for the repairs to my truck and left. 24 hours later I received a rude phone call from Enterprise manager Jon Danko accusing me of damaging the vehicle. Impossible; it was unharmed when I returned it. I asked John Snoke, director of service dept at Bill Ray to help me out. He shrugged and said it was not his problem even though his employee suggested the rental,his employee said I could return it to the dealership and his employee checked the car out upon return. Enterprise's peoole were unprofessional and just plain mean. They are going to try to cheat me out of nearly $400 to repair a dent in a car that didn't exist when I returned it. Eveyone says it is my responsibility to pay for this. I hate the way Bill Ray Nissan and Enterprise sneer at single women...and it is nothing new to me. I get cheated often and I can't seem to do much about it baecause I need to have work done on my truck. More

I have been to Bill Ray Nissan on many occassions for sales, service and the body shop. I just recently took my car back for repairs and on every occassion I have never had anything but FANTASTIC service sales, service and the body shop. I just recently took my car back for repairs and on every occassion I have never had anything but FANTASTIC service. They continue to exceed my expectations with there willingness to make sure I am completely satisfied. They are the most efficient and courteous dealer I have ever dealt with. The quality of the repairs were awesome!! It takes a lot to talk about the good things and most of the times as a consumer we only complain but when you have GREAT service time and time again they deserve a shout out for always going above and beyond to make it a great experience. I highly recommend anyone looking to buy, service or fix a car to go to BILL RAY NISSAN!!! More

I purchased tires and the price and service was great. The staff was friendly and courteous and they were quick. The work was very professional. I would definately recommend Bill Ray Nissan for sales and The staff was friendly and courteous and they were quick. The work was very professional. I would definately recommend Bill Ray Nissan for sales and service. They even had my car cd etailex for me without me even asking. When I buy my next car I am definately buying from Bill Ray Nissan. More

THER SERVICE IS HORRIBLE!!! SINCE DAY ONE SERVICE HAS BEEN HORRIBLE THEY SUPPOSLY CAN NEVER FIND THE NOISE WITH THE CAR. THEY TELL US TO COME BACK. WE FINALLY TAKE THE TRUCK IN AND PROMISED US IT WOULD B BEEN HORRIBLE THEY SUPPOSLY CAN NEVER FIND THE NOISE WITH THE CAR. THEY TELL US TO COME BACK. WE FINALLY TAKE THE TRUCK IN AND PROMISED US IT WOULD BE DONE IN THREE HOURS, HOW ABOUT THREE DAYS LATER AND NOTHING! THE FUNNY THING IS THAT WE DONT RECIEVE A STATUS UPDATE ABOUT HOW EVERYTHING IS GOING UNTIL MY HUSBAND CALLS AFTER 5P? ARE YOU KIDDING ME.ALL WE ASK IS TO JUST TOUCH BASES WITH US... I HIGHLY DO NOT RECOMMED THIS DEALERSHIP PLEASE GO SOME WHERE ELSE!!!! More

Oh where to start. I Have a nissan 350Z and have taken my car to bill ray for some time now to get my regular scheduled oil changes without any problems. Well recently I began to hear some odd noises come fr car to bill ray for some time now to get my regular scheduled oil changes without any problems. Well recently I began to hear some odd noises come from my breaks when I come to a slow stop at traffic lights. I take my car in and they said it was just normal wear and tear and it was time for a new brake job. I was fine with that the car hasn't had a brake job yet so it was time. they quoted the job costing $500 and change for redoing entire front brakes. I got the job done. As I literally drove the car off the lot I arrived at the first traffic light and that horrible loud squeaking sound was still there. I went back the next day and explained that the brakes didn't seem any better at all. They then told me that they need to do the rear brake job costing another $300. They proceeded to do that job as well. I got my car back and long behold the squeaking was still there. I took my car back for the THIRD time and asked don't you guys check for the noise before you give it back to me. Their response was that it didn't do that for them. I spoke to the manager and he said they would fix it at no cost. I got my car back only to notice that the only thing they did was but this gel like lubricant on my brakes to prevent them from squeaking only temporarily. within 2 weeks the noise was back I was livid at this point. I again spoke to the manger took my car back and all the techs were looking at my car. One of them came up to me and asked where I had bought my brakes from? I asked what do you mean? He said that whoever install your brakes put the wrong kind. I said YOU GUYS DID. He didn't believe me and I told him to look up my file. Long and behold WHAM there it was on my file saying that they did a full brake job. He put his foot in his mouth and walked away. Again the manager said he would take care of it at no cost. FINALLY after $800, 2 months, and countless visits to the dealership later the problem was solved. YAY! Only to find out that the problem was the front brakes the entire time meaning that the rear brake job I got was for ABSOLUTELY NOTHING! WASTE OF MONEY!! Also later on I had asked them to replace my headlight bulbs with bulbs that I had already purchased. They then told me that the bulbs I purchased weren't for my car and I need an HID kit and connections. I then said that my car comes STOCK WITH HID COMPONENTS. They have no idea what they are talking about! More

I bought a car for my son, a 2003 Nissan Sentra SER Spec V, and we got the extended warranty and we always take it for service there because it is close to my house in Lake Mary. The car is almost paid fo V, and we got the extended warranty and we always take it for service there because it is close to my house in Lake Mary. The car is almost paid for and my son is looking to buy another car, and he believes that Nissan are good cars, but the service that he has gotten in Bill Ray Nissan has not been good. I will say that at least five time he has taken the car for service and he has had to take it back, because of something loose or damage my them. And all the time is not their fault, or so they say. The latest was the oil pan, that they say it was damage, and even though they are the only one that work with this car, they try to say that it was somebody else. You can check the records of the car, owner Harold Baerga and you will see that that is the only place we take the car. More