Bill Ray Nissan - Service Center

First time buyer of a 2020 Versa 16 miles 9 months later transmission is messed up I have been car less almost two weeks no one has called and said anything to me in almost a week very poor customer service transmission is messed up I have been car less almost two weeks no one has called and said anything to me in almost a week very poor customer service. I also have 5 hard inquires on my credit and no car. This is the worst service I ever had and the Lemon Law is my next step. Count your days Nissan. More

Two cars and a truck over the last 10 years and never a problem. Great service and sales department. Thanks for all your help John Wright. problem. Great service and sales department. Thanks for all your help John Wright. More

Very dissapointed because I went to the budyshop as I got the same issue with the paint peeling in same spot in the front bumper for 3rd time but the manager (Nail) was only focused on finding a reason to bl the same issue with the paint peeling in same spot in the front bumper for 3rd time but the manager (Nail) was only focused on finding a reason to blame me instead of finding why it keeps hapening in the same spot and fixing it. He stated that the bumper was hit (not thru at all). We purchased four cars from this dealler and this is their thank you More

WORST CUSTOMER SERVICE EVER!!! DO NOT GO TO BILL RAY NISSAN! This is by far the worst customer service I have ever experienced. I would swear our vehicle is a lemon. Purchased a b DO NOT GO TO BILL RAY NISSAN! This is by far the worst customer service I have ever experienced. I would swear our vehicle is a lemon. Purchased a brand new Rogue. It's now 2 yrs old, 50K miles for reference. Within the first 2 wks the exhaust weld snapped. Took it back as soon as we noticed it, which was around 5 PM, service tech informed us everyone was gone for the day that we could leave the truck. How would we get home? Also had issues with the vehicle "break checking" us in the middle of intersections. Brought the vehicle in numerous times with no avail. Response rec'd was that there was a recall of the model 6 months newer and hopefully in a few months the recall would roll out on mine. Took 6 months to get the front collision sensor fixed. Luckily in that time no one rear ended me during one of it's episodes. Most service appts lasted at least 2 hours. One appt lasted 7 hrs because they forgot I was there. Literally watched them pull my car in at the 5 hr mark. Service hours are horrible...if I new they weren't open nights and Sundays when purchasing the vehicle I would have gone elsewhere. Had the battery die at 50K miles...took to Autozone who said the battery was dead and shouldn't be this soon. Again, took it to Nissan. Response was "you know Florida weather, they don't typically last more than a year or two....but we have a new battery that lasts 7 yrs. And there's nothing we can do to assist with your current battery." I totally get and understand warranties but they are no user friendly. GO TO DAVID MAUS TOYOTA. Last brand new vehicle we bought from there had an AMAZING standard warranty, great customer service hours, never had to pay a fee to check to see if an issue was under warranty. (We took the extended warranty from Nissan and was told we'd need to pay a $275 fee to verify if the concern was under warranty which would be reimbursed if it was.) GO WHERE YOU"RE APPRECIATED!!! More

WORST CUSTOMER SERVICE . I had a service recall for the driver’s side strut housing and inner hood ledge assembly on my daughter’s 1999 Nissan Pathfinder. The reason for . I had a service recall for the driver’s side strut housing and inner hood ledge assembly on my daughter’s 1999 Nissan Pathfinder. The reason for the recall, the driver’s side strut tower rusting, causing the strut tower to put pressure on the steering column and causing it to break, without notice, happened while my daughter was driving. Fortunately, no one was injured and she was able to direct the vehicle to a safe stop. When looking into how to repair the vehicle, I noticed what happened to the steering column and the rusted portion of the strut tower and inner hood ledge assembly caused the steering column to break. The vehicle was towed, at my expense, to Bill Ray Nissan in Longwood, Florida for the recall service to be performed. Morley Vehicle Services acknowledged the recall repair and had authorized Bill Ray Nisan to perform the work. Richard Morris, Bill Ray Nissan’s service manager, maintained that the recall work would be insufficient and considered the necessary repairs to be beyond what they are capable of doing. I found myself in the position of having an authorized recall repair that would not be done on our vehicle. After months of no communication with Bill Ray Nissan, my wife and I decided to donate the vehicle and be done with it. When my wife stopped by to make arrangements to have the vehicle donated, Richard Morris was rude and condescending, telling her to get the vehicle off his lot or he would have it towed. We currently own three Nissan’s and have had Nissan’s in the past. They are good vehicles and we will probably continue to own Nissan’s. However, we will never deal with Bill Ray Nissan again. More

Every time I come for service I get excellent service. Super friendly and reliable and very trustworthy. Erica is awesome she always gets me in and out. Thanks for your Outstanding service. Super friendly and reliable and very trustworthy. Erica is awesome she always gets me in and out. Thanks for your Outstanding service. More

Erica and Kim in service are an absolute delight! Always smiling and friendly and handle all situations with the best care! Thank you Bill Ray Nissan for all you do!! smiling and friendly and handle all situations with the best care! Thank you Bill Ray Nissan for all you do!! More

Came in to service my car and Erica made my whole experience wonderful! She is very caring, understanding and patient. Thank you so much for the great experience! experience wonderful! She is very caring, understanding and patient. Thank you so much for the great experience! More

Worst Nissan dealership I have been to. Horrible customer service, Sam worst service person ever. Broken drivers seat frame with only 16000 miles on my car and I’m not overweight at all! This is the fifth Ni service, Sam worst service person ever. Broken drivers seat frame with only 16000 miles on my car and I’m not overweight at all! This is the fifth Nissan I have bought and never again. Junk! Junk junk. More

Service visit I have been a customer of this dealership for years, both in buying vehicles and having them serviced, and truly appreciate the personalized service a I have been a customer of this dealership for years, both in buying vehicles and having them serviced, and truly appreciate the personalized service and the relationships that are built over time. Honest input catered to each need of the customer, always respecting your time. A very comfortable waiting area with Wifi, snacks, water, TV, and computers while your vehicle is serviced. More