Bill Ray Nissan - Service Center

I had an appointment scheduled and it took three hours for oil change and tires to be rotated. for oil change and tires to be rotated. More

It is always a pleasure to work with my service manager, Robert Simmons. He kept me well informed during the process. Robert Simmons. He kept me well informed during the process. More

Had wait a while but was kept informed of the progress being made and it worked out well being made and it worked out well More

They were very thorough on the inspection. Very friendly and helpful staff, especially for how busy it was. Very friendly and helpful staff, especially for how busy it was. More

Fast quick service, knowledgeable, respectful of all needs does not try to oversell on service. Only recommended things needs does not try to oversell on service. Only recommended things More

conveniently located excellent customer service every clean coffee area and snacks nice display of nissan caps hoodies, sweaters clean coffee area and snacks nice display of nissan caps hoodies, sweaters More

The service advisors are ALWAYS friendly and professional. They treat you with respect and have a great sense of humor. The work completed was impeccable and my car was restored to its origina professional. They treat you with respect and have a great sense of humor. The work completed was impeccable and my car was restored to its original condition with no sign of collision. More

Rico was a pleasure as my service manager. He was informative, friendly and enthusiastic. This is my 4th car that I have purchased and had serviced at Bill Ray, and the work has always been ex He was informative, friendly and enthusiastic. This is my 4th car that I have purchased and had serviced at Bill Ray, and the work has always been excellent. The service center is clean and welcoming, and the staff is a pleasure More

Brought in a Nissan with bumping and rumbling when car runs over 40 miles per hour. Diagnosis after test drive: 1) drive shaft needs to be replaced; 2) tires need to be replaced; 3) brakes, front and back runs over 40 miles per hour. Diagnosis after test drive: 1) drive shaft needs to be replaced; 2) tires need to be replaced; 3) brakes, front and back need to be repaired; 4) 4 new tires. Total cost $3000 plus. Charged me $145 for diagnosis and one page printout of "official diagnosis". Took the car to Harrell and Beverly, dealer in Sanford since 1959. After test drive reported 2 wheels nearly to threads due to cross rotating tires previously which cannot be done with this car. Checked brakes and drive shaft and found nothing wrong. No charge for inspection. Took car to Tire Kingdom. Tires replaced and rebalanced with education NEVER to cross rotate in the future. Checked brakes and found nothing wrong. Total cost $942 for 4 tires. Always get a second opinion!! We saved $2100 on unneeded repairs. Good grief!!!! Hard to trust a dealer when you have this kind of experience. Everyone is very nice; they are courteous and helpful. They just FABRICATE repairs needed to increase revenue. More