Bill Ray Nissan - Service Center

Spark Plugs installed incorrectly. Damaged head by stripping the spark plug site. Spark plugs were loose, and engine was backfiring seriously. Car was taken back, and technician was un Damaged head by stripping the spark plug site. Spark plugs were loose, and engine was backfiring seriously. Car was taken back, and technician was unable to find anything wrong with the car. Took the car over to Autonation Ford service for a diagnostics and found out that spark plugs were not seated properly, and engine head was stripped. Vehicle was taken back to Bill Ray Nissan to fix the problem. I got the car back and it still trembles and exhaust gurgling. A refund was issued for the original work. I took it back to Autonation Ford and they stated that spark plugs were still not seated properly, and it needs a new cylinder head. I believe that Bill Ray Nissan would have to pay for the damage done to my 2008 Ford Mustang. More

friendly, helpful and very knowledgeable. . It was amazing service. I would highly recommend it to anyone. . It was amazing service. I would highly recommend it to anyone. More

Very nice and pretty quick for all the service I was having done. Juan was my advisor and he was really on the ball, very busy. I also brought my 2 sets of keys for the recall to be prepared but they on having done. Juan was my advisor and he was really on the ball, very busy. I also brought my 2 sets of keys for the recall to be prepared but they only did 1 key. The other key was still sitting in the car. It was not in the extended position. I was already home when I saw it was not done.Otherwise happy with my service. More

Anthony Conley did a very good. job and he kept me updated the whole time my car being job and he kept me updated the whole time my car being More

I have been conected to Zack since my serving started and he continue to understand my request and get it taken care of each time. he continue to understand my request and get it taken care of each time. More

I appreciate the great quick service they offered this week. Customer service was a plus. I can’t wait to return week. Customer service was a plus. I can’t wait to return More

I have been dealing with Bill Ray for many years and am very satisfied with them especially the service department very helpful very satisfied with them especially the service department very helpful More

Was very disappointed the last 2 times I’ve been there wasting my time and money on yalls mistakes and now have to come in again for a third time not happy at all wasting my time and money on yalls mistakes and now have to come in again for a third time not happy at all More

Fixed the issue in the amount of time forecasted. Professional and respectful in their approach Professional and respectful in their approach More

On point, on time, did a great job once again. Best service around the area. Best service around the area. More