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Bill Ray Nissan - Service Center

Longwood, FL

4.6
1,232 Reviews

1,232 Reviews of Bill Ray Nissan - Service Center

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October 16, 2024

Bill Ray service center end to end is staffed with caring, courteous and knowledgeable professionals. If only other companies ran similarly. Great experience! More

by JUBAN83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Driver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Bill Ray Nissan responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Ray Nissan!

October 16, 2024

It was very disappointing especially the lack of communication in timely manner. I was left stranded for almost two weeks. I also would like to change service advisors effective immediately. More

by NIYANA2811
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darryl Driver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Bill Ray Nissan responded

We would like the opportunity to address your concerns. Please reach out to us directly at (407) 831-1318 when you have a chance. Thank you, and we look forward to hearing from you. Bill Ray Nissan (407) 831-1318 ext.237 Thank you Kimberly Ellis

October 16, 2024

They helped me get a car ,they were very kind and gave me the help I needed More

by COLLIER850267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David V and J C Smith
Oct 19, 2024 -

Bill Ray Nissan responded

Collier850267, we are very happy we could provide you with a positive experience!

October 16, 2024

Service department courtesy was excellent and all my questions were answered. But I believe the service advisor suggested maintenance that was not needed at this time. That made me question his honesty More

by Fano
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Bill Ray Nissan responded

We would like the opportunity to address your concerns. Please reach out to us directly at (407) 831-1318 when you have a chance. Thank you, and we look forward to hearing from you. Bill Ray Nissan (407) 831-1318 ext.237 Thank you Kimberly Ellis

October 15, 2024

I needed the floor mat hook that holds down mats was told I needed to order new mats to get it, so I did and NOPE, then parts dept said sorry it’s the entire carpet and you get one so $133 I didn’t need to s More

by TOWERYKATHYJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts dept
Oct 18, 2024 -

Bill Ray Nissan responded

We would like to work towards a resolution, so if you are willing, please reach out to us at (407) 831-1318 to discuss this further. Owner Loyalty Manager Kimberly Ellis 407-831-1318 ext.237

October 14, 2024

Excellent service in an urgent situation! Thank you!!! The service team really helped me with kindness and the shuttle service. More

by R.SARIAHC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Smith
Oct 18, 2024 -

Bill Ray Nissan responded

Hi R.sariahc, thank you for taking the time to leave a review for us at Bill Ray Nissan. We're happy we could meet your expectations!

October 13, 2024

Courteous, great communication, and informative. They let me know what needed to be serviced on my car besides the oil change I came in for. I got to see photos of the area of concern, and could dec More

by XALITTLEGIRLX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Bill Ray Nissan responded

Hi Xalittlegirlx, thank you for taking the time to leave a review for us at Bill Ray Nissan. We're happy we could meet your expectations!

October 13, 2024

Nice attention and they validated my coupon will have very present for my next service on my card More

by RICARDOCOL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Bill Ray Nissan responded

Hi Ricardocol2, thank you for taking the time to leave a review for us at Bill Ray Nissan. We're happy we could meet your expectations!

October 12, 2024

This is by far the best Nissan Service Department that I have found. Keep it up! More

by Stephen1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember peoples names
Oct 18, 2024 -

Bill Ray Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 09, 2024

Always excellent service in a timely matter. I would recommend anyone to Bill Ray Nissan. More

by BELINDADENNY27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 13, 2024 -

Bill Ray Nissan responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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