Bill Ray Nissan

I have to say i hate buying cars but howard really made me feel relaxed.He was easy to work with and really made buying a car easy.I highly recomand howard.He is not the normal car salesman.He really is a me feel relaxed.He was easy to work with and really made buying a car easy.I highly recomand howard.He is not the normal car salesman.He really is a no nonsence guy.He also knows his cars inside out.The other thing i was inpressed with is he didn"t need to run to the manger every 2 seconds.Howard thanks for making this easy and thanks for the laughs.Keep up the good work.I will be back to buy again. More

My family has purchased many cars from here throughout the years and we will be going back for our next car. I would like to thank the sales staff there and the finance director for their great service. the years and we will be going back for our next car. I would like to thank the sales staff there and the finance director for their great service. More

I used the USAA search engine to find the best deal for mu new 2011 Altima SL. I found three deals that were similar in St. Augustine, Orlando, and Sarasota. Those were really good deals; about 3700 to 381 mu new 2011 Altima SL. I found three deals that were similar in St. Augustine, Orlando, and Sarasota. Those were really good deals; about 3700 to 3810 below invoice. However, Felix Espinal of Bill Ray Nissan in Longwood, Fl emailed me an internet special offer that was greater than 4000 below invoice. He had the car with our desired color and options in stock and ready for delivery. I have to tell you I am an experienced car buyer and and I am very hard to please. I let Felix know I would purchase the car if there was no haggling and the process was quick without stress. When I arrived the entire staff named here was at my disposal and quickly began readying the paperwork, allowing me to test drive the vehicle (Joey, very polite and knowledgeable about every aspect of the vehicle, demonstrated all the specifics of the vehicle), and running a credit check. I will not say the deal was without some haggling as the car had $974.00 of dealer installed options added including pinstripe, door edge gaurds, and window etching which initially was added to our "special inbternet price." I explained to Felix that I would not pay for these options and they were removed from the price. The finance manager Nick was honest and up front in every way, a departure from what I am used to at other dealers. He even found me a 2.49% APR for my loan when I already had a sweet deal of 2.99% from USAA. My wife was meeting me in Longwood on her way home to Tampa from Boca Raton. He ETA was later than I anticipated. The staff at Bill Ray made me very comfortable offering food and drink, internet access, and cable TV (even found the sports event I wanted to watch!) While there I met many staff memebers passing through who each took time to stop and talk, especially a gentleman with relatives who attended USF (I am sorry I did not get your name). My wife arrived, she was treated like royalty. The car was a gift to her for our 30th anniversary. No stress, no haggling, just smooth sailing. An out of the door price we all agreed upon before her arrival was not tarnished. No pressure sales of extended warranties or gap[ insurance. I got a sweet extended warranty from Assurant through USAA, $761.oo for 72 mo/100,000 miles which I paid for myself aftermarket on this car. So, all in all, this was a sucessful purchase. The folks at Bill Ray were extraordinarily polite and accomadating. Thanks for making this experience a very good one so that my wife can always remember driving away in her new car without leaving behind the heartache of a stressful buying experience. Please read my review of Gettel Nissan in Sarasota where I will relate a truthful, factual showroom nightmare that left me astonished and my wife in tears. Thanks to Bill Ray Nissan and their excellent customer representatives, Felix, Nick, Joey, and Frederick, for providing exceptional service! More

Working in an industry where my company receives reviews on the internet quite frequently, I wanted to the same after a recent trip in for service at Bill Ray. WOW! After I read these reviews I was astoni on the internet quite frequently, I wanted to the same after a recent trip in for service at Bill Ray. WOW! After I read these reviews I was astonished. I have been buying cars form Bill Ray for 12 years (4 cars). I have never had any unpleasant experiences there. The sales team is knowledgeable and friendly. They have gone out of their way to accommodate my requests at each sale. Their service department just bent over backwards for me when my battery died. I was in and out of there in under 40 minutes. You can't always make every customer happy and to be quite honest, if the reviews said that everyone was, I'd think they were rigged. Just wanted to send some kudos Bill Ray's way for provided superior service to me and many others over the years! More

I purchased tires and the price and service was great. The staff was friendly and courteous and they were quick. The work was very professional. I would definately recommend Bill Ray Nissan for sales and The staff was friendly and courteous and they were quick. The work was very professional. I would definately recommend Bill Ray Nissan for sales and service. They even had my car cd etailex for me without me even asking. When I buy my next car I am definately buying from Bill Ray Nissan. More

The entire experience of shopping for a car for my son at Bill Ray Nissan was pleasant! We were greeted in about a minute upon entering the office area and not immediately pounced upon at arrival at the park Bill Ray Nissan was pleasant! We were greeted in about a minute upon entering the office area and not immediately pounced upon at arrival at the parking lot. Wether it was the many, many times on the phone, or face to face, our sales person, Angel Fegeley, was very patient, honest and friendly with us all the way to the grinding end. When he was not sure (only about two times) about our question he asked his co-workers for assistance. We visited twice before we completed the same purchase and on our 2nd visit he even shared his personal stash of Chai tea with us :) He understood our needs and our situation and made us feel comfortable without pressure (unlike some of the other dealerships we visited). We purchased our vehicle at Bill Ray Nissan on March 30th and we are still quite pleased with the purchase. Yes, we would be happy to do business at Bill Ray Nissan again! More

THER SERVICE IS HORRIBLE!!! SINCE DAY ONE SERVICE HAS BEEN HORRIBLE THEY SUPPOSLY CAN NEVER FIND THE NOISE WITH THE CAR. THEY TELL US TO COME BACK. WE FINALLY TAKE THE TRUCK IN AND PROMISED US IT WOULD B BEEN HORRIBLE THEY SUPPOSLY CAN NEVER FIND THE NOISE WITH THE CAR. THEY TELL US TO COME BACK. WE FINALLY TAKE THE TRUCK IN AND PROMISED US IT WOULD BE DONE IN THREE HOURS, HOW ABOUT THREE DAYS LATER AND NOTHING! THE FUNNY THING IS THAT WE DONT RECIEVE A STATUS UPDATE ABOUT HOW EVERYTHING IS GOING UNTIL MY HUSBAND CALLS AFTER 5P? ARE YOU KIDDING ME.ALL WE ASK IS TO JUST TOUCH BASES WITH US... I HIGHLY DO NOT RECOMMED THIS DEALERSHIP PLEASE GO SOME WHERE ELSE!!!! More

Dealership has no customer service skill tells you one price out the door then says THEY cant do it once you dont finance from them! I work in customer service and would never let a customer leave as unha price out the door then says THEY cant do it once you dont finance from them! I work in customer service and would never let a customer leave as unhappy as they do. Went in looking for a vehicle and once pricing was done with the FINANCE manager he told me the parts they had ordered for it and agreed to where then gonna be extra. And after all that then they tell me they have to add another $2000 on top off out the door price. More

This is a complaint about the second guy (did not get name)... The first guy, Rick, was alright to start with BUT fudged when we asked him if a certain figure in HUGE BLUE MARKER numbering at the bottom name)... The first guy, Rick, was alright to start with BUT fudged when we asked him if a certain figure in HUGE BLUE MARKER numbering at the bottom was 'out the door and all inclusive of taxes, and everything'..he said YES it is (2 times) and then when I asked what the + + + was... he said "OH, that is taxes, $699 !!! processing fee, etc. The bottom figure was just the price of the truck itself"... THEN, after we rejected the first 'number', Rick disappeared and some other totally clueless and very unfriendly guy came around and basically said 'ok - just leave then' after we said we just wanted to move it along (instead of sitting there playing games all day). REALLY sucky customer service - would not recommend to anyone. We went in ready to buy today-immediately- but because of that horrible experience, will stay away from this place. More

(Please excuse the repeated words of Bill Ray Nissan. It’s for SEO purposes) My horrible experience with Bill Ray Nissan started on July 3, 2010 talking to Erald. We test drove two cars on the lot. Th It’s for SEO purposes) My horrible experience with Bill Ray Nissan started on July 3, 2010 talking to Erald. We test drove two cars on the lot. The first car was a 2009 Altima Coupe with leather seats, and at roughly 8,000 miles, it was priced at $18,993. The test drive went well, except he insisted I test drive a white Altima four door sedan with cloth seats. After the test drive in the white Nissan ended, I told Erald that I wanted to negotiate on the Bill Ray’s 2009 Altima Coupe with leather seats. Fast-forward 3 hours later of exhausting back and forth deliberations on the overall price of the car, the final “deal” offered was $2,000 down, Tax (roughly $1,200 dollars), a $700 nonsense fee for Bill Ray Nissan, and a Mazda3 2004 (my trade-in) valued at $7,000 that had a pay off of $5,500. The deal would give me $1,500 thousand from my trade-in to put toward the new car. They said that the price of the car would be a total of $17,000 “out the door”, and with tags transfer, a total of $17,210. I wanted $16,000 out the door with everything included, and they would not budge. Erald claimed he was giving me the best deal, although it was very easy to see what they were doing throughout the negotiations was not changing the over all price, but just manipulating numbers here and there by changing one “cost” and adding it in another area. These tactics were used to trick me into accepting the deal, and enviably overpaying for the new vehicle. I gave up and left. Just 20 minutes after leaving Bill Ray Nissan, a Hispanic male called me and said, “I can’t believe you didn’t talk to me; we Hispanics should stick together.” After that opening statement, he continued to racially profile me by speaking in Spanish (as I answered in English) throughout the conversation. Although I am proud of my Hispanic background (unfortunately for him), I loathe people who racially profile me and try to take advantage of the “We are both Hispanic” card. This is a lazy and offensive way to gain someone’s confidence. His “on my side” technique was just an attempt to play the “lets switch numbers around” game that the previous salesman had tried. One hour later, he rested on the same deal as the first salesman: $17000 “out the door.” Three days of nonstop calls pass. In total, I talked to four different Bill Ray Nissan employees, including both sales managers and finance managers as they tried to negotiate over the 1,000 dollars difference between what I wanted and the “deal” they gave me. I was resound in my negotiations; No matter what, I said my final offer still stood at $17,000. On the third day, July 7, 2010, I finally gave in and started the process of purchasing the car around 8:30 p.m. The dealership pulled my credit, I paid for a deposit on the new insurance for the car, looked over two hours of paper work, and even had to dispute other random charges that they tried to sneak in the sales papers without informing me of the changes. Finally, it was complete. FINALLY! I was a proud owner of Bill Ray Nissan’s 2009 Altima 2-door coupe with leather seats, the very same car I test drove four days prior. After every painstaking step was completed, I walked outside with a Bill Ray Nissan employee named Frederick who took me to my new car. I opened the door to find that the car did not have leather seats. I stood for a minute confused and thought it was a mistake. I asked the employee about the leather seats, and he said, “You thought we were selling you the 2009 Altima 2-door coupe that was fully loaded? This is the car we sold you.” I didn’t know what to think, being a consumer with little knowledge about how liable I was as I had just finished signing for the wrong car. I panicked and felt like I was a victim of what is called a “Bait and switch.” But I tried to keep my composure, hoping this would be solved. Frederick and I walked back inside to talk with the finance manager, Phillip, and I demanded to fix this huge error, not only on the car package but price. To my shock, they said, “I am sorry Miguel but this is not the car we’ve been negotiating with you since you walked into this office. We have you tracked in our system, and it says you wanted the Nissan Altima 2-door coupe with cloth seats. We would have never sold you a fully-loaded car at that price.” We started to go back on all of the events that took place throughout the deal. I explained to them that Erold and I started negotiations on the 2-door Altima Coupe with leather seats, the same one I test drove. They continued to argue with me and said that I was wrong. Things started to get out of hand, and the office manager heard the commotion and walked over. Now I am sitting in a room with two men talking to me as if I have lost my mind. The finance manager was clearly trying to help the situation by fixing the issue by offering alternative solutions, while the manager sat there antagonizing me by saying “Miguel, please chose a better way to express yourself.” And “You will not be making a fool of us in our own office Miguel.” And when I tried to explain, “Our computers don’t lie, you are wrong.” This relentless, frustrating antagonism went on for quite some time as I tried to remain calm. Two hours passed, and we finally came to a conclusion: the deal was not going to work and started to void every document I have signed. My old car was returned, and I drove back home, which was approximately an hour away. When I arrived at home, I immediately checked the Bill Ray Nissan site and Cars.com, which is how I was lead to that dealership in the first place. The same fully-loaded Altima Coupe that I originally test drove had the same VIN number and stock number that I just purchased and then canceled. Instantly, I took screen shots of their site, my iPhone app of Cars.com with their listing, and the original post on Cars.com with the same fully-loaded Nissan Altima. Bill Ray Nissan either took me for a fool by switching the car on me at the last minute, or they entered their information incorrectly on their local system and completely messed up on Cars.com listing and their own website listing, falsely advertising the same car (fully-loaded) for both the cloth seat coupe and fully-loaded coupe. This whole experience with Bill Ray Nissan was horrible, and I got nothing out of it. As a matter of fact, I lost not only a lot of time, but the cost my total credit score to go down in points. I am currently still waiting on the $4,000 deposit to be transferred back to my account, and I now have to cancel the insurance that I paid to get this car off the lot. And to make things even more unbelievable, the list price on the incorrect car that they sold me was $18,993 (2-door coupe with cloth seats), and the one I was test-drove was $19,993. They still wouldn’t even give me the car at the price we negotiated for the wrong car, when it was clearly their fault. To sum up how my experience was at Bill Ray Nissan, it was a disorganized mess, full of racial profiling, fraudulent lures schemes and simple math equation games meant to confuse you into thinking you’ve got the best rate possible. I guarantee you will spend hours trying to work the system, and all you will end up with is loss of time and possibly your sanity. Go somewhere else. I personally would not recommend Bill Ray Nissan to anyone. More