Bill Penney Toyota of Jasper

Very professional, no high pressure, friendly staff, service advisor Shelby Parker was on point and I will return soon. Great experience....Robert Morales. service advisor Shelby Parker was on point and I will return soon. Great experience....Robert Morales. More

I have yet again had the best experience ever at Bill Penney Toyota of Jasper. I made my 2nd purchase and of course all I had to do is call the best ever salesman again. Anthony Bongiovanni, also known a Penney Toyota of Jasper. I made my 2nd purchase and of course all I had to do is call the best ever salesman again. Anthony Bongiovanni, also known as Toyoda Tony. He worked out everything for me & had my vehicle ready when I showed up. The Finance Service is awesome but you need to see Anthony 1st. He works hard for YOU to get you in the vehicle you want. I wouldn’t go anywhere else. More

I would run the other way if you are considering doing business with any Bill Penney car dealership. I had the unfortunate experience of dealing with Ben Fortenberry the salesperson, David Walters the business with any Bill Penney car dealership. I had the unfortunate experience of dealing with Ben Fortenberry the salesperson, David Walters the Sales Manager and Foster Cook the GM. It one of the worst experiences I've ever had dealing with any company on large purchase as a customer. The sales manager called me on the phone after I initially reached out. He was excited to notify me that he located a vehicle that was similar to what I was looking to purchase. The vehicle was already manufactured and in the United States. I requested a listing sheet for the vehicle from David. He said "no problem, Ben would send the the listing sheet with details over to me promptly". The listing sheet was sufficiently detailed with an image vehicle as well as with its VIN #, features, color, interior color, etc, as well as the cost breakdown. The listing sheet details were exactly as David explained to me over the phone. It was an XSE model, which wasn't what I wanted, but was willing to settle as it was the model they could get to me the soonest. I was told that a $1000.00 deposit was needed to allocate and secure the vehicle before someone else does. I decided to move forward with the deposit......I reached out about two weeks later to check with Ben on the status. He told me listing sheet would not be the vehicle I would be receiving, but it would be similar and would now would take up to 3 months. I told him this was not correct and asked to him to speak with his management to clarify and get corrected.. He never got back to me. I eventually had to move forward with another vehicle. I reached out to Ben asking for the refund and was told the dealership would not refund the deposit. I was surprised to say the least, but this was becoming Par for the course. I eventually was directed to the GM Foster Cook and was told he would be the one who has the authority to refund my money. After a month of trying to reach him by phone with no luck, I decided to reach him by email. He called me back to apologize for the way the situation was handled, but he would not refund my money. This is an atrocious way to handle customer service as they knowingly and intentionally misled and lied to a customer. This is a prime example of a bait and switch. Please proceed with caution at any Bill Penney motor co dealership. There are plenty of reputable car dealers that will work with you and bend over backwards to earn your business. Bill Penney isn't one of them More

Mr. Neil West Thank you for all the help to get me a Rav4.I will enjoy it for yearsto come. Neil West Thank you for all the help to get me a Rav4.I will enjoy it for yearsto come. More

Neil west was a great person to work with. He was very nice, very informative, helped me get exactly what I wanted. Updated me with every step and everything that was happening with the truck. He was very nice, very informative, helped me get exactly what I wanted. Updated me with every step and everything that was happening with the truck. Very easy to talk to More

Nice group, our sales person Gary,was kind, caring and spot on. I would ask for Gary to buy my next car. spot on. I would ask for Gary to buy my next car. More

Neil West was very helpful in getting our new 2022 Rav 4 Hybrid. He found exactly what we wanted and got it to us quickly. We love our new ride! Hybrid. He found exactly what we wanted and got it to us quickly. We love our new ride! More

Thank you Kathy Shadinger for getting me into my 2022 Highlander. I appreciate everything you did to make this an enjoyable experience. I love my new ride! Highlander. I appreciate everything you did to make this an enjoyable experience. I love my new ride! More

Jason Johnson was our sales associate and he is the absolute best at what he does. Sweet and very kind , understanding and great at explaining things to my father and I. Keep up the good work Jason x absolute best at what he does. Sweet and very kind , understanding and great at explaining things to my father and I. Keep up the good work Jason xoxo More

Well, they got me. I agreed to a price of a vehicle that showed $4k in taxes being collected. The paperwork was then sent to me as I purchased from out of state. I didn I agreed to a price of a vehicle that showed $4k in taxes being collected. The paperwork was then sent to me as I purchased from out of state. I didn’t catch it then, but on the official paperwork the final price was the same, but the taxes collected was $2k less. So, when I go to register the vehicle I have to pay $2k and the dealership keeps the $2k they screwed me out of. Well played Bill Penney. I would suggest bringing your business elsewhere… you have been warned. More