Bill Penney Toyota

The facility was clean and the wait time for my first service on my Rav 4 was minimal. Our ASM, Jessica Neveau, was prompt to meet us at my car. She explained what to expect for my first service, and wh service on my Rav 4 was minimal. Our ASM, Jessica Neveau, was prompt to meet us at my car. She explained what to expect for my first service, and what will happen when I bring it in for a 10,000 mile check. Jessica is a professional in every facet of her job. Donna Freeze More

They try to take advantage of women. Bait and switch to steal your deposit, which is illegal. They’re just hoping you’ll get sick and tired of the run around and give up. Slimy car sales Bait and switch to steal your deposit, which is illegal. They’re just hoping you’ll get sick and tired of the run around and give up. Slimy car salesmen. More

Charlie Lansdell @BillPenney is the real deal! He helped me purchase my new Corolla and the process was so smooth. Thanks so much for all of the help and guidance! -Lee Ann P He helped me purchase my new Corolla and the process was so smooth. Thanks so much for all of the help and guidance! -Lee Ann P More

Love doing business with Bill Penny! This is my second car purchased through them! Call them for all you car needs! Ask for Alex he is wonderful! This is my second car purchased through them! Call them for all you car needs! Ask for Alex he is wonderful! More

Brought my new Highlander home today. This is my third purchase from Bill Penney Toyota in 14 years. Yes - Toyotas are built to last! Special thanks to James Jackson for answering all This is my third purchase from Bill Penney Toyota in 14 years. Yes - Toyotas are built to last! Special thanks to James Jackson for answering all of my questions and showing me the new (to me) features in the Highlander. He has thorough knowledge of the brand and a relaxed personality - no high pressure! Thanks also to Nanie Tovar for making the paperwork process go smoothly. I'm looking forward to new adventures in the Highlander! More

Professional and reliable dealership. My service advisor Jose Vidrios was courteous and knowledgeable with a great sense of humor. Definitely 5+ star experience! My service advisor Jose Vidrios was courteous and knowledgeable with a great sense of humor. Definitely 5+ star experience! More

This dealership gave 5 star service from beginning to end, in a situation that was difficult for me, and them. My sales person, Luke was very attentive and had great communication skills. My trade in was end, in a situation that was difficult for me, and them. My sales person, Luke was very attentive and had great communication skills. My trade in wasn’t just a normal trade in, but to much to go into detail, but they definitely done me right. I will never own anything but a Toyota, and it will always be from Bill Penney. More

VERNON MASON WAS MY SALESMAN WHO DID A GREAT JOB HELPING ME PURCHASE MY COROLLA CROSS. HE UNDERSTOOD MY BUYING NEEDS AND HELP ME MAKE THE BEST CHOICE IN A CAR. VERY FRIENDLY AND HELPFUL. A GOOD EXPERIENCE ME PURCHASE MY COROLLA CROSS. HE UNDERSTOOD MY BUYING NEEDS AND HELP ME MAKE THE BEST CHOICE IN A CAR. VERY FRIENDLY AND HELPFUL. A GOOD EXPERIENCE. More

Their Google reviews have a lot of 5 stars but I can’t see how. This was our worst car buying experience and we’ve paid cash for all 6 of our vehicles. Took a total of 5 trips to get the car, JD Turne see how. This was our worst car buying experience and we’ve paid cash for all 6 of our vehicles. Took a total of 5 trips to get the car, JD Turner, the salesman, was not at all helpful and often more worried about other customers than he was us. We were told we could come, do all of the paperwork…it would take about 2 hours, then when the 4Runner arrived, walk out with the keys. The first day, after 2 hours and little progress, we gave them copies of everything they asked for and left (because we have lives.) Day 2: they tell us they need all of the paperwork again and want the title to our trade in (keep in mind, the 4Runner had not yet arrived)…so they won’t process anything because we didn’t bring the physical title (even though they had a copy from the first day)…after we threaten to not buy the car, suddenly, all that does not matter….fast forward to trip 5…pick up day… Pick up day…the car isn’t ready, no all weather floor mats; no door guards; no cup holders; no full tank of gas. Of course, at this point, we curse them up and down…but they pretend it’s our fault for getting mad…despite having paperwork that says we paid for all of these things, they tell us we have to pay again. For the second time, we tell them to take the car back…and suddenly, they don’t need us to pay for everything…actually, pay for everything twice. Stay away, find a more honest dealership. Everyone told us to use someone else…and we should’ve listened. More