Bill Page Honda

I was very pleased with the customer service I received from Marcello and the others at Bill Page. Overall, I had a good experience. Price was a little high and the value I received for a trade in was awf from Marcello and the others at Bill Page. Overall, I had a good experience. Price was a little high and the value I received for a trade in was awful (but most dealers are that way). Would recommend Bill Page for anyone who is looking for a new or used Honda. More

A ho-hum experience that included misleading completion A ho-hum experience that included misleading completion time estimates with a service advisor at Bill Page had me on the brink of deciding my firs A ho-hum experience that included misleading completion time estimates with a service advisor at Bill Page had me on the brink of deciding my first visit for scheduled maintenance would be my last. Customer Relations Manager Tyrone Brown saved the day! Mr. Brown proactively intervened after seeing me in the waiting area. Suffice to say he got the job completed on an expedited basis with a bow on top. Approximately 6 weeks later, I called Mr. Brown with an unusual issue that had arisen that caused my radio and CD player to be de-programmed. Within minutes a service advisor called me, gave me a few quick instructions via phone, and I was all better within minutes and free of charge. Not necessarily a big deal standing alone, but I'll take quick, free and pleasant everytime. Bill Page has a happy service customer thanks to their main man in customer relations Tyrone Brown. More

I was taken very good care of immediately from the point of my first contact by phone. I spoke with Marcello who answered all of my questions in a very friendly and professional manner. He carefully liste of my first contact by phone. I spoke with Marcello who answered all of my questions in a very friendly and professional manner. He carefully listened to my needs and helped me make the best choice. I am very happy with my new vehicle and my children are very happy too! I highly recommend Bill Page Honda... More

My customer service experience was good, Tommy called and explained what needed to be done, and he called again to let me know that my car was ready to be picked up. As for price, I think dealer's are typica explained what needed to be done, and he called again to let me know that my car was ready to be picked up. As for price, I think dealer's are typically more expensive than independent repair shops, and because of Honda's flat rate pricing structure, think there's little room for competitive pricing. Would like to see the pricing structure change. More

Both Brown and Dodge was very helpful. Brown was great, he made me feel very comfortable. This was my first time there so I was very grateful. And Dodge got me in and out very quickly and I really apprecia he made me feel very comfortable. This was my first time there so I was very grateful. And Dodge got me in and out very quickly and I really appreciate that. Thanks to both of them I will definitely come back for all my services to be done there. More

This dealership does bad work and does not back up warrantees. I bought a new 2003 Odyssey there. Since then, the tranny went bad before 100K, the radio has been replaced three times, and the paint warrantees. I bought a new 2003 Odyssey there. Since then, the tranny went bad before 100K, the radio has been replaced three times, and the paint pealed off under a recall. They repaired it after six visits. It started pealing off within 12 months and the refused to repair it. Why by a Honda from this company or this dealership? More

I always receive the best service from Bill Page Honda and specifically Pete Herman. Pete is always helpful and honest when it comes to advising my on what needs to be done to my CRV. The prices are goo and specifically Pete Herman. Pete is always helpful and honest when it comes to advising my on what needs to be done to my CRV. The prices are good and I have never felt like I was overcharged for any service performed. Pete...you ROCK! More

I ran into my salesperson, Marcello, at McDonalds, and it was like running into an old friend. At the dealership, he took his time, was very friendly and funny, and explained everything to me and answered a was like running into an old friend. At the dealership, he took his time, was very friendly and funny, and explained everything to me and answered all my questions. Our test drive was extremely helpful, as first he drove, and explained everything to me so that I could look around and observe, before letting me take the wheel on my own (the last car I got was a 1986 - a LOT has changed! I was completely lost with all the new technology). He also helped me with other questions on later visits. Feeri was a joy - very friendly and helpful, always smiling and laughing and willing to assist with any questions or problems - even helping me get my new custom-made sun guard out of the packaging and into my window. Bill Page, Jr. was in on my deal, and later took the time to meet with me personally to go over some remaining questions I had. He was very down to earth, polite, friendly, and helpful in every way. I don't know if it's because it's a family run business, but everyone there makes you feel like family. The only reason I checked #3 for the price is not because of the car - it is fully loaded; but because I ended up spending way more than I had intended when I walked in. I had been to other dealers and driven more inexpensive cars but had not been especially happy with any of them. I'm sure this car will last me for a lifetime (remember, my last car was a 1986!) and make it well worth the money I spent in the long run. More

i was just looking for a car on july 1,2010. i run into a very warm friendly salesman marcello vita. he was very nice to me. very helpfull. to help make my mine up after we took a highway test drive on 495 s very warm friendly salesman marcello vita. he was very nice to me. very helpfull. to help make my mine up after we took a highway test drive on 495 so i could see how the car ran. just to say this is my first honda. bill page was very nice and happy to hear that i was buying first honda from them. very happy honda owener alice milliman More

Have you ever been quoted a price online and then, when arriving at the dealer, basically being told that the price given is no longer valid even after an email with the below information states that it sh arriving at the dealer, basically being told that the price given is no longer valid even after an email with the below information states that it should be? That was my experience at Bill Page Honda. The proof is in the crux of the email sent to me on 5/27/2010 below. The first bad sign I received that told me I shouldn't go there was when Carlos, the person who sent the email and manager of Bill Page Honda, told me that he could only give me the car for 17.7k. I told him that other dealers were offering a better price and I'll pass on Bill Page. He then decides to get defensive and rant about how those dealers are just trying to get me there and they are lying about their price. He states that he has been selling cars for some time now and he knows the games. Then he says that he is not naive when it comes to selling cars and has been around the block a few times. I promptly told him that I didn't say he was naive or accuse him of anything and asked if he was willing to meet or beat the price of 17.1k. He said no, and I said thank you, have a good day and hung up the phone. A few minutes later, he sends the below information stating that he would give me the price below. When we get there on 5/30, I notice that as my wife and I get waited on, we receive conflicting prices from the salesman with the email (bad sign) and don't get a complete answer of whether the price below is valid. We should have left then, but since this was my first car purchase, we thought they couldn't be this dishonest after we came in. We took a test drive and then instead of Carlos, who sent the email, coming out and explaining why he wouldn't give us the quoted price, he had Rebecca Goff come out and politely say that they wouldn't offer us this price and she relayed that Carlos didn't even know how we received this price at all. After all the stuff he said on the phone about other dealers, he turned around and did the same thing. The funny thing about this is I bought a Honda for $200 less than their quoted price and with the best customer service in the world at Pohanka Honda of Fredricksburg, Va. My opinion, stay far away from Carlos Granados and Bill Page Honda. Here is the email. Don't take me word for it. Look for yourself. From:Carlos Granados at Bill Page Honda (cgranados.billpagehonda@contactdealer.com) Sent: Thu 5/27/10 2:44 PM 2010 Honda Civic Coupe EX A/T MSRP: $20,255 Your Special Internet Price: $17,179.80 otd (va)* Take your daily routine and add rousing performance. Add sleek styling. Add a generous dose of high-tech. The 2010 Civic is the perfect catalyst to shake things up. No matter what flavor you choose, from Sedan to Coupe to Hybrid to Si, one thing should be perfectly clear: Civic = Fun. With its impressive list of standard safety features, the Civic is a prime example of Honda’s commitment to providing a high level of occupant protection. In fact, both the Civic Coupe and Sedan received a 5-star frontal crash-test rating from NHTSA. Dear C, This is Rebecca Goff, from Bill Page Honda, and I will be your Internet Sales Consultant. I'll be happy to assist you with your online purchase and to answer any questions you may have. My responsibility is to provide you with all the information you need to make an educated and confident decision. 2010 Honda Civic Coupe EX A/T MSRP: $20,255 Your Special Internet Price: $17,179.80 otd (va)* Top dollar available for all trade-ins!!! -------------------------------------------------------------------------------- Please be sure to ask about our incredible financing options. C, we also have similar vehicles with different equipment packages. Also, please consider our great selection of pre-owned Hondas that we currently have available. I would also like to tell you a little about our organization. Bill Page Honda is a family owned and operated full service automobile dealership. The Page family has been serving the metropolitan area for over 50 years. Our success comes from the philosophy of treating customers with honesty and respect. This philosophy keeps our customers coming back for years to come. Ask any Bill Page Honda customer - we are no ordinary automobile dealership! I would like to invite you to visit our dealership and experience the "Bill Page Honda Difference." When you arrive, please bring this email with you. This will help ensure you receive the quoted price for your vehicle. I will be calling you shortly to make sure I have answered all of you questions. Feel free to contact us at any time if you have any questions or concerns. Also, visit our website www.billpagehonda.com . for current specials/promotions. Always at your service, Rebecca Goff - Internet Sales Consultant - Bill Page Honda - 703.533.9700 -------------------------------------------------------------------------------- Offers quoted are valid UNTIL MONDAY NIGHT 9PM 5/31/10, whichever comes first and applies to in-stock vehicles only. If you plan on arriving at the dealership after the given timefame, please contact me to confirm the pricing. Tax, Tags, Freight, and Processing Fee additional unless the quote is denoted as "out the door". Dealer Installed Accessories (if any) additional. All quoted interest rates are on approved credit through AHFC only. Although we will do our best to maintain up-to-date and current pricing, our dealership makes no representations, expressed or implied, to any actual or prospective purchaser or owner of this vehicle as to existence, ownership, accuracy, description or condition of this vehicle, listed equipment, accessories, price or any warranties. Prices are subject to change based on availability. This price includes all applicable incentives and cannot be combined with any other offer. See dealer for details. More