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Bill Luke Tempe - Service Center
Tempe, AZ
17 Reviews
17 Reviews of Bill Luke Tempe - Service Center
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May 01, 2024
BL Alfa Romeo - Top notch service. I dealt with Charlie B in the service department. I had come in for a few small things, and even a non-traditional request. Unfortunately, I dealt with Charlie B in the service department. I had come in for a few small things, and even a non-traditional request. Unfortunately, there was an internal disconnect in booking the appointment and Charlie went above and beyond to get them taken care of to my utmost surprise and satisfaction - no going back and forth, no bartering, no nothing, no having to argue - just everything taken care of and made right. I have never been treated this well at any other dealer. I will definitely be back. More
by sconwell
Employees Worked With
Charlie Brummet
September 26, 2021
Great car but don't buy or service it here. I purchased a certified 2017 FIAT 124 Spider from Bill Luke Tempe in November 2020. I've waited to write this review because I wanted to give Bill Luke the opportu certified 2017 FIAT 124 Spider from Bill Luke Tempe in November 2020. I've waited to write this review because I wanted to give Bill Luke the opportunity to do the right thing but in the 10 months since my purchase, Bill Luke has failed to provide good, timely, and cost effective service. When I purchased the car, Bill Luke did not make it plain that only one key is provided for used cars (they do now) and to purchase an extra key is $600-750 and requires a 2-3 month wait. Further, the dealer financing Bill Luke offers is 2-3% higher (required for the "internet pricing") even if you have outstanding credit. Finally, the car was not ready for pick up when it was first delivered to me. I had the car serviced three times at Bill Luke. For each service, I worked with a different service advisor and so there was inconsistent follow up and recommended service. For FIAT owners, Bill Luke will not provide a loaner vehicle. I was told that loaner vehicles are solely offered to Alfa owners. Although I was provided a shuttle service, shuttle pick up was often delayed and extremely inconvenient. For each service, there was at least one item that was not completed timely or correctly requiring me to leave the vehicle overnight or make another trip to the dealer. Again, extremely frustrating and inconvenient. The final straw was the latest, third service this past week. Condensation from the air conditioner leaked into the cabin leaving the passenger side floor completely wet. Instead of looking into the matter as requested, the service department originally blamed the water on a leaking windshield. After insisting, ultimately it was found the AC drain/plate was clogged with grass and leaves.. My house is located in desert landscaping. Further, since I have owned the car it has been either garaged or under a car cover so the debris must have occurred prior to my ownership when the car was in California. Bill Luke quoted a price of $1900 (10% of the car purchase price) to remove the debris and unclog the drain/AC plate. Even though my certified car was purchased, under factory warranty, and serviced at Bill Luke, Bill Luke refused to stand behind the car or their service. I offered to split the cost ($950 each) and allow Bill Luke to do the right thing, but again Bill Luke refused. Over my lifetime, I have purchased over 10 cars and trucks and had them generally serviced where I buy them. My experience with Bill Luke is by far the most disappointing and the worst I have experienced. I've given Bill Luke multiple opportunities to do the right thing and stand behind the car they sold to me, but each time Bill Luke failed miserably. Bottom line--the 2017 FIAT 124 Spider is a fantastic value in a car. Just don't buy it or have it serviced at Bill Luke. More
by The Fix It Man
Employees Worked With
Andrew, Alex, Mel
September 23, 2021
Worst customer service experience in my 45 years of owning cars. Once my vehicle reached their service dept., it was impossible to speak to anyone there. After being ignored for days, I escalated it owning cars. Once my vehicle reached their service dept., it was impossible to speak to anyone there. After being ignored for days, I escalated it to Alfa Romeo Customer Care, and they could not reach the service dept., either. Such a poor experience that I am selling my car just so I don't have to deal with Bill Luke Tempe ever again. More
by jpenfil
Employees Worked With
Mel Lewis
September 15, 2021
Very unhappy with the entire service department, they have been completely unresponsive for many days regarding what is wrong with my vehicle (under warranty), although they paid for the rental car, it d have been completely unresponsive for many days regarding what is wrong with my vehicle (under warranty), although they paid for the rental car, it doesn't give them the right to not communicate with me. When I escalated this to the new service manager, I couldn't get a call back and finally went to Eric Luke (one of the owners). Still no response. WORST DEALERSHIP SERVICE DEPT EVER! More
by 2017 Fiat Owner
Employees Worked With
Kyle and Mel, Advisors & Steve, Service Mgr
September 01, 2021
I don't even know where to start. All I can say is don't go here if you don't have to. Repairs aren't thoroughly done, appointments aren't really appointments it's likely you'll have to bring your car back go here if you don't have to. Repairs aren't thoroughly done, appointments aren't really appointments it's likely you'll have to bring your car back more than once or leave it there for a couple days if you choose, advisors are scare and non responsive. Just absolutely No!!!! Excuses are the norm here as to why somethings not fixed or can't be figured out only to be told later that you declined a service. Just absolutely horrible service all around! More
by cons5683
Employees Worked With
Kyle, Alex
November 23, 2020
Jorge was very helpful and knowledgeable with the purchase of our vehicle. He was patient and gave us time to discuss together as a family. purchase of our vehicle. He was patient and gave us time to discuss together as a family. More
by Crystalbernard
Employees Worked With
Jorge Diaz
October 17, 2020
Jorge Diaz was fantastic at helping me and my son purchase a vehicle. Quick in and out. Also gave us a great value on our trade in. Outstanding service! purchase a vehicle. Quick in and out. Also gave us a great value on our trade in. Outstanding service! More
by GHA
Employees Worked With
Jorge Diaz
