Bill Luke Tempe

John was very friendly and did a great job showing us the vehicle features. He even found us car mats when the used vehicle we bought didnt have them. Goes above and beyond! vehicle features. He even found us car mats when the used vehicle we bought didnt have them. Goes above and beyond! More

BEWARE when purchasing a used vehicle from BILL LUKE FIAT in Tempe, AZ. A few weeks ago I purchased a used BMW X5 from this auto dealer. Although Tony, the sales person who assisted me, was very nice and hel in Tempe, AZ. A few weeks ago I purchased a used BMW X5 from this auto dealer. Although Tony, the sales person who assisted me, was very nice and helpful and I love the vehicle I purchased, I was and am still very dissatisfied with a few of their policies. After purchasing the car, they sent it to the back to get washed, which was appreciated. However, as I am driving off of the dealership parking lot, the gasoline light pops on. Really? Then, I noticed the car only had one key fob (that half works) and the car mats were missing. The driver-side windshield visor was broken and there is an issue with one of the daytime running lights. I emailed the dealership the very next day asking them to assist me with my concerns. The sales manager promptly contacted to inform me that since the car was used the dealership does not re-fill used cars, they will not replace the car mats, will not provide me with a dependable key fob. He also advised me that will need to go to a local BMW dealership regarding the servicing of my vehicle. However, he did offer to contact BMW to order the key fob and mats for me, but I will be responsible for cost of these items. (HOW GENEROUS). Not to mention the quotes that he gave me were almost double the cost once I researched these items myself. So technically after purchasing a $40K car with a large down payment, within the same week, I had to also come out of pocket $1,500 more dollars to fix all of the other issues. BEWARE, BEWARE, AND BEWARE!! Good Luck! More

Thank you so much bill luke fiat! I have been shopping around at several dealerships for a ford edge and your dealership is by far the best. Rick took great care of me! He listened to what I was looking f around at several dealerships for a ford edge and your dealership is by far the best. Rick took great care of me! He listened to what I was looking for and made it real easy to choose to work with Bill Luke. Rick did a great job explainings things and went over the warranties. He really was wonderful to work with! Lynn in finance was super quick and had me out of there in two and half hours! I have spoken to a few of my friends already about you and will continue to do so! More

I went to this dealer first on Wednesday 5/13/2013. I am looking for either an optima or a sonata. I wanted to look at and test drive both, and want to buy on Saturday 5/18/2013. I pulled up and both salesm looking for either an optima or a sonata. I wanted to look at and test drive both, and want to buy on Saturday 5/18/2013. I pulled up and both salesman on the lot were sitting at a table in the shade. Neither bothered to approach me until I went up and approached them. One got up to greet me, while the other seemed annoyed and went inside. I asked to look at the two, but the sonata was not currentlty on the lot, it was at the tint shop. No big deal. I drove the Optima and liked it, and would return the next day, Thursday 5/14/2013, to see the sonata. I come the next day (thursday) and find the same guy from the day before. and they have pulled the sonata from the tint shop. I ask if they would tint the car (like they had intended to do) before I buy, and he said "i don't know, we JUST had it pulled from that shop for you" with the undertone implying that I would have to pay for it. Whatever. I get into the sonata, and the salesman is silent and seems annoyed as if I am wasting his time. We return to the dealership, and he quickly exits the car and goes inside. I go inside and thank him for his time, and he somewhat rushes me out and then goes off to what I assume is a meeting in the fiat building next door. i fully intend on buying a car this weekend, but not from this guy. Inside you can see a white board with "teams" made and their names listed, which boxes listed next to them. It is easy to understand that it is a sales competition. The average seems to be about 6-7 sold for each salesman, but the guy we were dealing with has only one box filled in. I understand why now, as I am a willing customer, but he idd not seem interested. He was always on his phone, even takiing calls during the test drives. Very poor customer service and attitude. More

Bill Luke Fiat is the place to go if you're looking for a car. I bought my Fiat 500 Pop about a month ago, and I absolutely love it! Rick Baker is a terrific salesman there, and didn't push me in any for a car. I bought my Fiat 500 Pop about a month ago, and I absolutely love it! Rick Baker is a terrific salesman there, and didn't push me in any way towards what he thought I should buy like some other car dealers have done. Being a single mom, I was looking for a good value at a good price and Rick and the team at Bill Luke Fiat certainly delivered! Yesterday, I returned to Bill Luke Fiat after a very unpleasant experience at another dealership in Scottsdale. Where that other dealership lured us there with false advertising and lied to us to try get us to buy their car, Rick Baker and Bill Luke Fiat were again straightforward and truthful to me and my son. We left there yesterday with yet another Fiat 500 Pop which my son is now driving. As a working college student, he wanted a car with great gas mileage; and I wanted something with a good safety rating. Again, Rick Baker and Bill Luke Fiat delivered. I definitely recommend that if you're looking for a good, reliable, safe and economical vehicle, visit Bill Luke Fiat and talk to Rick Baker! He won't steer you wrong. More