Bill Luke Tempe

Dishonest Dealer Bill Luke is not a trustworthy company. The sales agent was friendly, funny, and courteous, however that is the only good I took away from Bill Luke. Bill Luke is not a trustworthy company. The sales agent was friendly, funny, and courteous, however that is the only good I took away from Bill Luke. We bought a used vehicle from them and at first glance all looked great. The carfax had reported a minor accident in the rear of the car. We asked that there service guys look at the body of the car to make sure no damage had occurred to the frame of the vehicle. They mentioned they dont take in vehicles with frame damage or extensive work so we need not worry. They mentioned they replaced the entire set of brakes and would have noticed anything out of the ordinary because they had the car lifted in the air to do so. They assured us that the rear of the vehicle was the only part of the vehicle with body work. We took the vehicle home and after its first wash everything began to reveal itself. All of the sudden we were noticing all sorts of paint issues on the hood, bumper, and paint chips all over that were not there until after the first car wash. I dont know if there is some sort of paint concealer or what because we sure didnt notice all the imperfections until we washed it the first time. The hood had definitely been repainted or replaced because it was really bad with paint runs all over and the clear coat on the bumper felt like sand paper. After further evaluation we found paint over spray and part of the bumper was not attached properly. After our findings we brought it to the attention of the dealership. After I pointed out there was no way they would not have seen the body work done while the car was in the air they would not either confirm or deny they new there had been front end work done. Bill Luke agreed to repaint the hood, "touch up the bumper", and re-seat the bumper so that it fit correctly. The hood looks pretty good, although I can see the slight color difference and they buffed some of the clear coat on the bumper its definitely far, far, far from perfect but it is all they said they would do for me. The bumper however is still not seated correctly and they are not planning on fixing it. I am super disappointed that they deceived and lied to us and will not be buying a car there ever again. Stay away from Bill Luke Fiat/Alpha Romeo. Update: I recently sold the car I bought from Bill Luke because of the many problems I was having. When I purchased it I also bought a very expensive warranty which I tried cancelling several times. The warranty company told me I had to cancel with the dealer I bought the warranty from. I left 3 messages with Bill Luke over the span of 1 month and never received a phone call back. I still have not been refunded my clients money. This is just one more reason to stay away from here More

Excellent service Bruce was very patient, professional and helpfule. I felt that he is helping me to get the right decision. Highly recommended to work with! Thank y Bruce was very patient, professional and helpfule. I felt that he is helping me to get the right decision. Highly recommended to work with! Thank you!😁 More

Rude salesmen I stopped by to look at a car and using dealer rater I picked a salesmen using the reviews online. When I got there Tony Cole was there waiting for me I stopped by to look at a car and using dealer rater I picked a salesmen using the reviews online. When I got there Tony Cole was there waiting for me and I asked for another salesmen, he proceeded to flip his lid and got all upset because I didn't want to work with him. My son was with me and he was visibly very upset I can't believe he acted like that in front of minors. He shouldn't be working dealing with people. I immediately left because he was so angry I thought I would have to defend myself. More

Great experience Bought a Tesla from this dealership and it was a great experience. I didn’t feel pressured to buy on the spot which was greatly appreciated. My salesm Bought a Tesla from this dealership and it was a great experience. I didn’t feel pressured to buy on the spot which was greatly appreciated. My salesman, Tony Cole, was knowledgeable and went above and beyond with his customer service. I highly recommend. More

Easy Car Buying Experience Jorge Diaz made the experience easy. This is the 3rd time I've done business with Jorge. My brother in-law purchased a car and was very satisfied. Jorge Diaz made the experience easy. This is the 3rd time I've done business with Jorge. My brother in-law purchased a car and was very satisfied. More

Bought a used car today from Bill Luke Tempe - it was easy!! My salesperson, Tony Cole, could not have been any friendlier or more helpful. He explained everything we needed to know, answered all of our question My salesperson, Tony Cole, could not have been any friendlier or more helpful. He explained everything we needed to know, answered all of our questions and arranged to have a couple of minor scratches buffed out (when we left with the vehicle all you could see was shine). Everyone at the dealership was friendly and courteous. Very clean dealership, I would recommend it to anyone. More

Tony is great! Would highly recommend Friendly and honest service. Tony was easy to work with and made the car buying experience easy. The facilities are clean and welcoming. Would highly Friendly and honest service. Tony was easy to work with and made the car buying experience easy. The facilities are clean and welcoming. Would highly recommend More

Good experience and price Jorge was very helpful! Having been car shopping for over a month now, Jorge was the best to work with. We test drove the car on both street roads and Jorge was very helpful! Having been car shopping for over a month now, Jorge was the best to work with. We test drove the car on both street roads and the highway, and the negotiating process was fairly standard. More

Jorge Diaz made this process simple and easy! Highly recommended. Jorge was great and room into consideration our needs and made the transaction very smooth with no hassle. Very happy with the lev Highly recommended. Jorge was great and room into consideration our needs and made the transaction very smooth with no hassle. Very happy with the level of service and no BS. Great dealership! More

“I regret to inform you...” Saw the car I wanted online thru Bill Luke Fiat Tempe. Went in on Sunday, called on Tuesday, still had the car, told them I wanted it, got pre-approve Saw the car I wanted online thru Bill Luke Fiat Tempe. Went in on Sunday, called on Tuesday, still had the car, told them I wanted it, got pre-approved Tues. eve. Called me Wed. to offer a better rate, set appt. to go in on Thurs p.m., left work 8:30 p.m. Wed. and received a text message “I regret to inform you....” They sold the car that I was planning to buy. I was a repeat buyer, and I specifically asked to be contacted if anyone showed interest, to give me the option of coming in sooner if needed.To me that’s terrible customer service. Clearly they do not care about the customer, it’s only about the money. More